Troubleshoot Rlx-Ih Browser Error Messages; Troubleshoot Missing Radios - ProSoft RadioLinx RLXIB-IESC User Manual

RLXIB-IESC ♦ 802.11a, b, g
RadioLinx® Industrial 802.11abg Serial and Ethernet Client
3.5

Troubleshoot RLX-IH Browser error messages

One error message commonly occurs when you use the RLX-IH Browser. You
can easily remedy this error, which is shown in the following illustration:
This error occurs when the RLX-IH Browser attempts to scan for radios and no
valid network connection exists on the PC, wired or wireless.
To correct this error, Confirm that your PC has at least one active network (LAN)
connection; it could be a wired Ethernet connection or a wireless 802.11
connection. One way to determine if your network connections are active is to
look in the system tray in the lower-right corner of your desktop. The two-PC icon
indicates a connection and the icon with a red X indicates an inactive connection.
If no connections are visible in the system tray, check Network Connections in
the Control Panel.
Confirm that the network connection has a valid IP address. Your network
connection might need to have a static IP address assigned to it. Check the IP
address of your network connection to determine that one has been assigned.
3.6

Troubleshoot missing radios

If radios are not visible in the RLX-IH Browser, try the following:

First, click the Scan button again. Scans are sent as broadcast messages,
which can be dropped in RF connections, requiring the user to scan again.

Second, make sure that the firewall is not activated on your PC (This is most
common in Windows XP). Open the Network connections folder in your
Windows Control Panel, then open the Local Area Connection Properties
window and verify that the check box under Internet Connection Firewall is
not checked.

If the preceding approaches do not help, the PC running the RLX-IH Browser
and the radios are probably not connected to the same local network. Verify
your connections.

If you are in topological view, any unlinked radios may be at the bottom of the
window. Scroll down to see all radios. If you still cannot see radios with the
RLX-IH Browser, call technical support.
Page 28 of 98
Diagnostics and Troubleshooting
User Manual
ProSoft Technology, Inc.
May 25, 2010