Troubleshooting Table - SATO M84PRO Service Manual

Section 6: Troubleshooting

TROUBLESHOOTING TABLE

Use the tables below to isolate problems based on their symptoms. Refer to their relative
procedures as applicable to correct the problem. The troubleshooting table below includes the
following general symptom descriptions:
Image Voids
Ribbon Wrinkle
Light Print Images
Smeared Print Images
IMAGE VOIDS
Poor label quality.
Poor ribbon quality.
Ribbon not matched to label stock.
Damaged electronics.
Damaged platen.
RIBBON WRINKLING
Poor head alignment.
Poor ribbon tension.
Worn platen.
Foreign material on head or platen.
Foreign material no labels.
Damaged print head.
LIGHT PRINT IMAGES
Poor label quality.
Poor quality ribbons.
Low print head energy/darkness.
Low print head pressure.
Ribbon not matched to label stock.
Low ribbon and drive torque or no ribbon
movement.
Foreign material on print head.
Poor head alignment.
Excessive print speed.
M84Pro Service Manual
No Ribbon Movement
No Label Movement
No Printed Image
Display Problem
Use thermal transfer compatible stock.
Use genuine SATO ribbons.
Consult with media supplier.
Replace circuit board.
Replace platen.
Adjust head balance, ribbon roller, and head alignment.
Adjust tension as required.
Replace as necessary.
Clean as required.
Use high quality label stock.
Replace print head as required.
Use thermal transfer compatible stock.
Use genuine SATO ribbons.
Adjust darkness control. Refer to Operators Manual.
Adjust head balance.
Use Premier II ribbon with a "1C" thermal transfer ribbon stock
or equivalent for optimum results.
Adjust ribbon drive clutch.
Clean print head and platen roller.
Align print head as required.
Reduce print speed setting.
PN 9001111A
Power LED Not Illuminated
Error LED Illuminated
On Line Led not Illuminated
No Label Drive
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