Troubleshooting Table - SATO CG2 Series Operator's Manual

Section 4: Troubleshooting

4.2 TROUBLESHOOTING TABLE

TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on.
NO LABEL MOVEMENT
Media is not set properly.
Incorrect label sensor selected.
Dirty platen roller.
Damaged platen gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection.
Improper sensor adjustment.
Data input error.
Incorrect offset settings.
NO PRINT MOTION
The interface cable is not properly connected.
Interface problems.
Data input error.
Defective main circuit board.
PRINTER CREATES A BLANK LABEL
Data input error.
Incorrect label sensor selection.
Print head is disconnected.
Defective print head.
Defective main circuit board.
IMAGE VOIDS
Dirty print head.
Defective print head.
Defective main circuit board.
Damaged or worn platen roller.
Poor label quality.
Ribbon stock and media are mismatched. *
RIBBON WRINKLING
Damaged or worn platen roller.
Foreign material on print head and/or platen roller.
Foreign material on labels.
Defective print head.
1
* Ribbon stock conditions are only applicable to CG208TT and CG212TT printer.
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Power connector or AC adapter is not properly connected.
Set media and media guide correctly
Set the sensor correctly by printer setting tool.
Clean the platen roller.
Replace platen roller and gear.
Set the sensor correctly by printer setting tool.
Adjust sensor sensitivity as required.
Ensure correct data stream.
Adjust settings as required.
Connect the interface cable.
Troubleshoot interface - refer to the next section.
Ensure correct data stream.
Have SATO authorized servicing personnel replace main board.
Ensure correct data stream.
Set the sensor correctly by printer setting tool.
Power off the printer and ensure a proper connection.
Replace print head as required.
Have SATO authorized servicing personnel replace main board.
Clean print head.
Replace print head.
Have SATO authorized servicing personnel replace main board.
Replace platen roller.
Use higher quality media. Use only SATO-certified media.
Consult with media supplier. Use only SATO-certified media.
1
1
*
Replace platen roller.
Clean as required.
Use higher quality media. Use only SATO-certified media.
Replace print head as required.
CG2 Series Operator Manual