SATO M-84PRO Operation Manual
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SATO M-84PRO Operation Manual

SATO M-84PRO Operation Manual

Thermal transfer printer
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M-84PRO Thermal Transfer
Printer
Operation Manual

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  • Page 1 M-84PRO Thermal Transfer Printer Operation Manual...
  • Page 2 All rights reserved. This document, nor any part of it, may be reproduced or issued to third parties in any form without the express permission of SATO Europe. The material in this document is provided for general information only and is subject to change without notice.
  • Page 3 Should you have any doubts regarding the setting, operating or any safety aspects of this printer/product, please contact your SATO supplier. SATO Europe NV makes no guarantee that all the features described in this manual are available in all models, and, due to SATO’s policy of continuous development and improve- ment, specifications are liable to change, without notice.
  • Page 4 SATO Europe NV shall not be liable for errors contained herein or for any incidental conse- quential damages in connection with the furnishing, performance, or use of this material.

  • Page 5: Table Of Contents

    Print Quality Problems ................5-1 Error Signals....................5-3 Section 6. Interface Specifications Introduction ....................6-1 IEEE1284 Parallel Interface ................6-2 RS232 Serial Interface................6-4 Universal Serial Bus (USB) Interface ............6-6 Local Area Network (LAN) Optional Interface ..........6-6 Section 7. Appendix A Appendix A....................A-1 SATO M-84PRO...

  • Page 6: Section 1. Printer Overview

    The M-84PRO can print labels up to four inches wide and is available in three resolurions; 203 dpi, 305 dpi and 609 dpi. The resolution is determined by the print head that is installed in the printer and can be changed in the field simply by installing the desired print head.

  • Page 7: Specifications

    Core ID (min) 3 in 76.2 mm SENSING See-Thru Movable Reflective Eye-Mark Movable Continuous Form Sensor Not Used RIBBON Maximum Width 4.4 in. (111 mm) Length (max) 1475 ft. (450 m) Thickness 4.5 micron, Wound Face-In Page 1-2 SATO M-84PRO...
  • Page 8 Operation Manual Section 1: Overview SPECIFICATION M-84PRO All Models CONTROLS AND INDICATORS Power Green LED On-Line Green LED Label Red LED Ribbon Red LED Error Red LED LCD Panel 2 Line x 16 Character Label Feed Front Panel Power On/Off Switch...
  • Page 9 CG Triumvirate®, 8 pt to 72 pt DOWNLOADABLE FONTS Bit Mapped TrueType® Fonts with Utility Program CHARACTER CONTROL Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0°, 90°, 180° and 270° Rotation Page 1-4 SATO M-84PRO...
  • Page 10 OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and barcodes Custom Characters RAM storage for custom designed characters Graphics Dot addressable, SATO Hex/Binary, BMP or PCX formats Forms Overlay Overlay of predesigned forms in image buffer SATO M-84PRO Page 1-5...
  • Page 11 Section 1: Overview Operation Manual PHYSICAL SPECIFICATION M-84PRO All Models PHYSICAL Wide 10.4 in. (265 mm) Deep 17.1 in. (435 mm) High 13.4 in.(341 mm) Weight 39.7 lb. (18.0 Kg) POWER Input Voltage 115/220 VAC +/-10%, 50/60 Hz +/-1% Power Consumption...
  • Page 12 High Speed RS232 Plug-In Interface Module Slow RS232 Plug-In Interface Module USB INTERFACE Universal Serial Bus Plug-In Interface Module LAN INTERFACE 10/100 BaseT Plug-In Interface Module WIRELESS LAN 802.11b Plug-In Interface Module All specifications subject to change without notice. SATO M-84PRO Page 1-7...

  • Page 13: Specifications

    INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M-84PRO printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of the printers.
  • Page 14 Operation Manual Ribbon Rewind Ribbon Supply Spindle Spindle Top Access Door Side Access Door Display DIP Switch Cover Power Switch Label Hold Down Label Roll Retainer Label Supply Spindle Label Guide Print Head Head Latch Platen Page 2-2 SATO M-84PRO...

  • Page 15: Loading Labels And Tags

    3. Loosen the Label Edge Guide and push it to Label Roll Retainer the outside of the printer to give the maximum label width. 4. Remove the Label Roll Retainer Print Head Head Latch Label Hold Down Sensor Assembly Label Guide Label Edge Guide SATO M-84PRO Page 2-3...
  • Page 16 10. Close the Label Hold-Down by pushing downward on the green tab until it latches closed. NOTE: If the Label Dispenser option has been purchased, see Appendix A, for proper label routing instructions. Print Head Label Guide Page 2-4 SATO M-84PRO...
  • Page 17 Head by rotating the black Head Latch toward the front of the printer until it latches closed. 13. If the ribbon is not loaded, see the following description for loading instructions. 14. Close both the Access Doors. SATO M-84PRO Page 2-5...

  • Page 18: Loading The Ribbon

    6. Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core. Make sure it matches the ribbon path shown in the diagram. 7. Manually turn the Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it. Page 2-6 SATO M-84PRO...
  • Page 19 Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage. SATO M-84PRO Page 2-7...

  • Page 20: Operators Panel

    Operation Manual OPERATOR PANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer. They are used to set the printer operating parameters and to indicate the status of the printer to the operator.
  • Page 21 (Reprint W/Feed must be enabled in the LCD panel Service Mode). DIP switch array to set operational parameters of the printer. 2 Line x 16 Character LCD display. Used for setting operational parameters of the printer and displaying error conditions. SATO M-84PRO Page 2-9...

  • Page 22: Rear Panel

    INTERFACE SLOT Connector for Plug-In Interface Module. MEMORY CARD SLOT Connector for optional PCMCIA Memory Card. External signal connector, AMP 57-60140. Plug-In Interface Module Fan-Fold Access Panel EXT Port Connector PCMCIA Card Cover Fuse AC Connector Page 2-10 SATO M-84PRO...

  • Page 23: Sensors

    Operation Manual Section 2. Installation SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor, a Head Open micro-switch and a Label Indexing Sensor. RIBBON END SENSOR Detect motion of the Ribbon Supply Spindle and signals the printer when it is turning.

  • Page 24: Section 3. Configuration

    DSW1 DSW1-1 SETTING 8 Data Bits 7 Data Bits Parity Selection (DSW1-2, DSW1-3. These switches select the type of parity used for error detection. DSW1 DSW1-1 DSW1-3 SETTING No Parity Even Not Used SATO M-84PRO Page 3-1...
  • Page 25 Xon/Xoff Bi-Com 3 Bi-Com 4 PRINTER SET UP Print Mode Selection (DSW2-1). . Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. DSW2 DSW2-1 SETTING Therm Xfr Direct Therm Page 3-2 SATO M-84PRO...
  • Page 26 Receive Buffer Selection(DSW2-5). Selects the operating mode of the receive buffer. See Section 6.Interface Specifications for more information. DSW2 DSW2-5 SETTING Single Job Multi Job If a 10/100BaseT LAN card is installed, DS2-5 has the following definitions: DSW2-5 SETTING ENQ Response Periodic Response SATO M-84PRO Page 3-3...
  • Page 27 This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label. DSW3 DSW3-1 SETTING Continuous Tear-Off Cutter* Not Used * Defaults to Continuous if cutter not installed Page 3-4 SATO M-84PRO...
  • Page 28 EXT Print Start Signal Selection (DSW3-5). Allows an external device to initiate a label print for synchronization with the applicator. When DSW3-5 is On, the unit is in the Continuous print mode, Backfeed is disabled and External Signals are ignored. DSW3 DSW3-5 SETTING Enabled Disabled SATO M-84PRO Page 3-5...
  • Page 29 (level or pulse) of the external print synchronizing signal can be selected. DSW1 DSW3-6 DSW3-7 SETTING Type 4 Type 3 Type 2 Type 1 Repeat Print via External Signal (DSW3-8). Allows the applicator to reprint the current label in the print buffer. DSW3 DSW3-8 SETTING Enabled Disabled Page 3-6 SATO M-84PRO...

  • Page 30: Default Settings

    FEED keys simultaneously while powering the printer on. This will result in the following default configuration: M-84PRO Print Darkness Print Speed 6 ips (3 ips for M-84PRO-6) Print Reference Vertical = 0000, Horizontal = 0000 Zero No Slash Print Offset...

  • Page 31: Potentiometer Adjustments

    +3.75 mm, and -3.75 mm when turned all the way counterclockwise. 1. Turn the printer on. 2. Press the LINE key to place the printer in the Off Line status. 3. Press the FEED key to feed out a blank label. Page 3-8 SATO M-84PRO...
  • Page 32 NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges. SATO M-84PRO Page 3-9...

  • Page 33: Lcd Panel Printer Configuration

    1. Use the Cursor keys to step the cursor to the desired setting. 2. Once the correct setting is selected, press the ENTER key to accept the selection and step the display to the next adjustment. Page 3-10 SATO M-84PRO...
  • Page 34 Once it is correct, pressing the FEED key will step to the next adjustment. 5. You may wish to print a test label after completing the adjustments to ensure they are correct. SATO M-84PRO Page 3-11...
  • Page 35 3 seconds and then return to the initial ONLINE Normal Mode. 4. If you wish to change any of the settings, you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys. Page 3-12 SATO M-84PRO...

  • Page 36: Section 4. Cleaning

    Head Latch is disengaged. 4. Unlatch the Label Hold-Down by lifting up on the latch lever (immediately below the green PUSH tab. 5. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. SATO M-84PRO Page 4-1...

  • Page 37: Cleaning The Label Edge Sensors

    4. Remove the ribbon. 5. Apply SATO Thermal Print Head Cleaner to a cotton swab. 6. Carefully insert the swab between the top and bottom portions of the Sensor Assembly. The location of the sensors is identified by two marks on the assembly.

  • Page 38: Section 5. Troubleshooting

    SECTION 5. TROUBLESHOOTING INTRODUCTION The design of the SATO CL-608e/612e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions.
  • Page 39 PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION Use thermal transfer compatible stock ☺ Light Images Poor quality labels Use genuine SATO ribbons ☺ Poor quality ribbons Adjust darkness control ☺ Low print head energy/darkness Low print head pressure Use correct head pressure position Select better suited carbon Ribbon ☺...

  • Page 40: Error Signals

    Machine Error 1 Long Machine Error 1. Defective Board Error On EEPROM Error 1 Long EEPROM Read/ 1. EEPROM not installed correctly Write 2. Overwriting EEPROM Error On Head Error 1 Long Head 1. Electrical head malfunction SATO M-84PRO Page 5-3...
  • Page 41 3. Download file too large CopyCard/ 3 Short Card Copy or 1. R/W error during copying. Format Format Error 2. Card not installed properly. R/W Error 3. File too large. No Card Error Mem Full Error Page 5-4 SATO M-84PRO...

  • Page 42: Section 6. Interface Specifications

    SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M-84PRO printer utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the M- 84PRO printers. These specifications include detailed information on how to properly interface your printer with your host system.

  • Page 43: Ieee1284 Parallel Interface

    Operation Manual IEEE1284 PARALLEL INTERFACE The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower.
  • Page 44 Operation Manual Section 6. Troubleshooting DATA STREAMS <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z SATO M-84PRO Page 6-3...

  • Page 45: Rs232 Serial Interface

    Connector DB-25S (Female) Cable DB-25P (Male), 50 ft. maximum length. For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen. Signal Levels High = +5V to +12V Low = -5V to -12V PIN ASSIGNMENTS Page 6-4 SATO M-84PRO...
  • Page 46 Operation Manual Section 6. Troubleshooting CABLE REQUIREMENTS SATO M-84PRO Page 6-5...

  • Page 47: Universal Serial Bus (Usb) Interface

    Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed. GENERAL SPECIFICATIONS Cable: 10/100BaseT Category 5 Connector: RJ-45 Receptical ELECTRICAL SPECIFICATIONS Power Supply: Powered from printer Page 6-6 SATO M-84PRO...
  • Page 48 Operation Manual Appendix A APPENDIX A SATO M-84PRO...
  • Page 49 Appendix A Operation Manual SATO M-84PRO...
  • Page 50 Operation Manual Appendix A SATO M-84PRO...
  • Page 51 Appendix A Operation Manual SATO M-84PRO...

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