SATO M-84PRO Operator's Manual
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SATO M-84PRO Operator's Manual

Thermal transfer printer
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See also: Service Manual , Operating Manual
M-84PRO
Thermal Transfer Printer
OPERATOR MANUAL
PN 9001105 Rev. A

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  • Page 1 M-84PRO Thermal Transfer Printer OPERATOR MANUAL PN 9001105 Rev. A...
  • Page 2 All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc.

  • Page 3: Table Of Contents

    Section 5. Troubleshooting Initial Checklist...5-1 Using the IEEE1284 Parallel Interface ...5-1 Using the RS232C Serial Interface ...5-2 Using The Universal Serial Bus (USB) Interface ...5-3 Using the Lan Ethernet Interface ...5-3 Error Signals ...5-6 SATO M-84PRO PN 9001105 Rev. A...
  • Page 4 Local Area Network (LAN) Optional Interface...6-8 BiDirectonal Communications ...6-8 Section 7. Optional Accessories PCMCIA Memory Cards ...7-1 Plug-in Interface Modules ...7-2 Cutter ...7-3 Label Dispenser ...7-4 Label Rewinder...7-5 Real Time Clock ...7-6 Flash Memory Expansion ...7-6 PN 9001105 Rev. A SATO M-84PRO...

  • Page 5: Section 1. Printer Overview

    The M-84PRO can print labels up to four inches wide and is available in three resolurions; 203 dpi, 305 dpi and 609 dpi. The resolution is determined by the print head that is installed in the printer and can be changed in the field simply by installing the desired print head.

  • Page 6: General Printer Specifications

    Sensor Not Used 4.4 in. (111 mm) 1475 ft. (450 m) 4.5 micron, Wound Face-In PN 9001105 Rev. A M-84PRO-6 2 to 6 ips 50 to 150 mm/s 0017 in. .081 mm 609 dpi 24 d/mm 14.0 in. 356 mm SATO M-84PRO...

  • Page 7: Interface Connections

    Universal Serial Bus Ethernet PROCESSING Flash ROM SDRAM Receive Buffer Memory Expansion (1) Only one interface module can be installed in a printer at a time. SATO M-84PRO M-84PRO All Models Green LED Green LED Red LED Red LED Red LED...

  • Page 8: Character Fonts

    Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0°, 90°, 180° and 270° Rotation PN 9001105 Rev. A M-84PRO-6 44 dots W x 66 dots H 60 dots W x 72 dots H SATO M-84PRO...

  • Page 9: Bar Codes

    0°, 90°, 180° and 270° Rotation Sequential numbering of both numerics and bar codes RAM storage for custom designed characters Dot addressable, SATO Hex/Binary, BMP or PCX formats Overlay of predesigned forms in image buffer PN 9001105 Rev. A Section 1: Overview...

  • Page 10: Regulatory Approvals

    Storage Humidity Operating Humidity Electrostatic Discharge REGULATORY APPROVALS Safety RFI/EMI Page 1-6 M-84PRO All Models 10.4 in. (265 mm) 17.1 in. (435 mm) 13.4 in.(341 mm) 39.7 lb. (18.0 Kg) 115/220 VAC +/-10%, 50/60 Hz +/-1% 130W Operating, 24W Idle 41°...

  • Page 11: Optional Accessories

    COAX/TWINAX Coan/Twinax Plug-In Interface module. Coax interface emmulates an IBM INTERFACE 3287-2 printer with a stndard Type A BNC connector. Twinax interface emulates IBM 5224, 5225, 5226 or 4214 printers with auto-terminate/cable through capabilities. PARALLEL INTERFACE IEEE1284 Bi-Directional Plug-In Interface Module...
  • Page 12 Section 1: Overview This page left intentionally blank. Page 1-8 PN 9001105 Rev. A SATO M-84PRO...

  • Page 13: Section 2. Installation

    INTRODUCTION This section of the manual has been written to help you install the SATO M-84PRO printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of the printers.

  • Page 14: Unpacking And Parts Identification

    • Remove the plastic covering from the printer. • Remove the accessory items from their protective containers. • If the printer has been stored in a cold environment, allow it to reach room temperature before pow- ering it on. • Set the printer on a solid, flat surface. Inspect the shipping container and printer for any signs of damage that may have occurred during shipping.

  • Page 15: Setting Up The Printer

    Consider the following when setting up the printer: • Locate a solid flat surface with adequate room to set the printer. Make sure there is enough room at the top and right-hand (facing the printer) side to provide clearance for the label access door to swing open.
  • Page 16 Spindle Top Access Door Display DIP Switch Cover Power Switch Page 2-4 Ribbon Supply Spindle Side Access Door Label Hold Down Label Roll Retainer Label Supply Spindle Label Guide Print Head Head Latch Platen PN 9001105 Rev. A SATO M-84PRO...

  • Page 17: Loading Labels And Tags

    2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged.
  • Page 18 The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll.
  • Page 19 Head Latch toward the front of the printer until it latches closed. 13. If the ribbon is not loaded, see the following description for loading instructions. 14. Close both the Access Doors. SATO M-84PRO Label Hold Down Sensor Positioning PN 9001105 Rev. A Section 2.

  • Page 20: Loading The Ribbon

    2. Open the Print Head by rotating the Head Latch toward the rear of the printer. The Print Head is spring-loaded and will automatically open as soon as the Head Latch is disengaged.
  • Page 21 Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage. SATO M-84PRO Ribbon Core PN 9001105 Rev.

  • Page 22: Operators Panel

    Section 2. Installation OPERATOR PANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer. They are used to set the printer operating parameters and to indicate the status of the printer to the operator.
  • Page 23 Momentary switch. line and off-line mode. When the from the host. This key acts as a pause during a print job by taking the printer off-line. It can also be used as a Pause function key to stop the printer during the printing process.

  • Page 24: Rear Panel

    Connector for Plug-In Interface Module. MEMORY CARD SLOT Connector for optional PCMCIA Memory Card. External signal connector, AMP 57-60140. Fan-Fold Access Panel Page 2-12 PN 9001105 Rev. A Plug-In Interface Module EXT Port Connector PCMCIA Card Cover Fuse AC Connector SATO M-84PRO...

  • Page 25: Sensors

    SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor, a Head Open micro- switch and a Label Indexing Sensor. RIBBON END SENSOR HEAD OPEN SENSOR LABEL INDEXING SENSOR Eye-Mark on bottom of liner. Maximum number of...
  • Page 26 Section 2. Installation This page left intentionally blank. Page 2-14 PN 9001105 Rev. A SATO M-84PRO...

  • Page 27: Section 3. Configuration

    They will not become effective until the power is cycled. RS232 TRANSMIT/RECEIVE SETTING Data Bit Selection (DSW1-1). This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted. DSW1-1...

  • Page 28: Printer Setup

    Print Mode Selection (DSW2-1). Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. DSW2-1 SETTING Therm Xfr Direct Therm Page 3-2 DSW1 DSW1 SETTING 9600 19200 38400 57600 DSW1 SETTING Rdy/Bsy Xon/Xoff Bi-Com 3 Bi-Com 4 DSW2 PN 9001105 Rev. A SATO M-84PRO...
  • Page 29 Sensor Type Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye- Mark detector. DSW2-2 SETTING Eye-Mark Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning. DSW2-3 SETTING Disabled Enabled Hex Dump Selection (DSW2-4).
  • Page 30 Section 3. Configuration Firmware Download (DSW2-6). Places the printer in the Firmware Download mode for downloading new firmware into flash ROM. DSW2-6 SETTING Disabled Enabled Protocol Code Selection (DSW2-7). Selects the command codes used for protocol control. Refer to page E-1 for more information.
  • Page 31 DSW3-3 SETTING Not Used Sensor Used Back-Feed Selection (DSW3-4). When Back-Feed is enabled, the printer will position the last printed label for dispensing and retract it before printing the next label. The amount of backfeed offset is adjustable. DSW3-4 SETTING...
  • Page 32 Repeat Print via External Signal (DSW3-8). Allows the applicator to reprint the current label in the print buffer. DSW3-8 SETTING Enabled Disabled Page 3-6 DSW1 SETTING Type 4 Type 3 Type 2 Type 1 DSW3 PN 9001105 Rev. A SATO M-84PRO...

  • Page 33: Software Default Settings

    These settings are stored in non- volatile memory and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on.

  • Page 34: Potentiometer Adjustments

    1. While depressing the FEED key on the front panel, power the printer on. 2. When you hear one beep from the printer, release the FEED key and the printer will display on the LCD panel a message asking what type of Test Label you want to print.
  • Page 35 NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges. SATO M-84PRO PN 9001105 Rev. A Page 3-9...

  • Page 36: Lcd Panel Printer Configuration

    If you load a label job that includes software settings and then enter a new setting via the LCD panel, the manually set values will be used by the printer.
  • Page 37 The print speed selections are dependent upon the printer model. The current setting is indicated by the cursor. 1. Use the Cursor keys to step the cursor to the desired setting.

  • Page 38: Pitch Offset

    Page 3-12 The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49mm in increments of 1mm.

  • Page 39: Advanced Mode

    ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes. Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accidently changing the settings.

  • Page 40: Print Offset

    Page 3-14 Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it negative moves it bsack into the printer.
  • Page 41 Ignore CR/LF selection. This selection tells the printer to strip out all carriage return/line feed pairs (CR/LF ) from the data stream, including graphics and 2D bar codes. It is used primrily to maintain compatibility with earlier models of SATO printers.

  • Page 42: Card Mode

    Advanced Mode display. To exit the Advanced mode, power the printer off and then back Displays the firmware during the initialization. The Card Mode is entered from the Advanced Mode display by pressing the LINE key once.
  • Page 43 Mem Full Error Indicates that there is insufficient memory available. This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM.
  • Page 44 This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer. 1. Use the LINE key to step the cursor to desired setting. If Yes is selected, the printer will enter the Card Copy mode.
  • Page 45 PCMCIA Memory Card. 1. Use the LINE key to step the cursor to desired setting. If Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to the mode display.

  • Page 46: Service Mode

    Section 3. Configuration CARD MODE SERVICE MODE The Service Mode allows the operator to set up the basic operation parameters of the printer. V 05.00.03.00 INITIALIZING ADVANCED MODE SERVICE MODE [X.XXV] INPUT [X.XV] Page 3-20 To exit the Card Mode, power the printer off and then back on.
  • Page 47 4. Use the LINE and FEED keys to step the counter to the desired setting. The reading will advance to a setting of 4.9 (the maximum voltage). If a value of “0.0” is set, the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed.
  • Page 48 4. Use the LINE and FEED keys to step the counter to the desired setting. The reading will advance to a setting of 4.9 (the maximum voltage). If a value of “0.0” is set, the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed.
  • Page 49 Pin 9 of the EXT connector to be true. If Mode1 is selected, pin 9 will be true when the printer is ready to print, i.e. it is Online and has a print job loaded (a quantity of labels to be printed on the display).

  • Page 50: Select Language

    This will correctly position the next printed label under the print head. If Disable is selected, the printer will not try to detect the next label and the operator is responsible for ensuring that the label is correctly positioned before printing.

  • Page 51: Counters Mode

    The Test Print Mode offers 4 different status labels for troubleshooting. If DSW3-5 is in the OFF position, the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer on..

  • Page 52: Test Print Mode Configuration

    STOP PRINTING DEFAULT SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions. V 05.00.03.00 INITIALIZING...

  • Page 53: Clear Non-Standard Protocol

    V 05.00.03.00 INITIALIZING ALT.PROTOCOL DEFAULT COMPLETE DOWNLOAD USER DEFINED PROTOCOL CODES The user can define a set of custom protocol codes and download them to the printer using the <ESC>LD command. V 05.00.03.00 INITIALIZING USER DOWNLOAD PRESS THE LINE KEY SATO M-84PRO 3.

  • Page 54: Hex Dump Mode

    USER DOWNLOAD WAITING HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. V 05.00.03.00...

  • Page 55: Section 4. Cleaning And Maintenance

    • Replacing the Fuse ADJUSTING THE PRINT QUALITY One of the nice features of the SATO printers are their high print quality. They are equipped with two different methods of adjusting the quality of the print; print darkness and speed.

  • Page 56: Print Speed

    This adjustment is made only on an individual label basis using the Print Speed command code. For more details on this command, see the “e” and PRO Printer Programming Reference.

  • Page 57: Cleaning The Label Edge Sensors

    (immediately below the green PUSH tab. 5. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 6. The Platen is the rubber roller directly below the Print Head. It should be cleaned of any ribbon or label residue.

  • Page 58: Replacing The Print Head

    7. Move the swab back and forth to clean any residue from the sensors. REPLACING THE PRINT HEAD The print head on the M-84PRO printers is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head.
  • Page 59 9. Align the thumb screw with the tapped hole in the new print head. 10. 11. Re-secure the print head by tightening the screw. SATO M-84PRO Section 4. Cleaning and Maintenance Print Head PN 9001105 Rev. A...
  • Page 60 Section 4. Cleaning and Maintenance This page left intentionally blank. Page 4-6 PN 9001105 Rev. A SATO M-84PRO...

  • Page 61: Section 5. Troubleshooting

    TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the M-84PRO printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into five parts: •...

  • Page 62: Using The Rs232C Serial Interface

    Section 6: Interface Specifications. 3. Is the RS232 Interface Module installed in the printer? The M-84PRO printers require the new Hi Speed Serial Interface (PN WCL40451)to take advantage of the faster data transmission speeds.

  • Page 63: Using Usb Interface

    2. Within the new Window you should have an Icon listed as System. Double Click on this. 3. Click on the Device Manager tab. 4. Make sure that the View Device by type is checked. Scroll down until you get to SATO- USB device.

  • Page 64: Checking The Network Connection And Cabling

    Checking the Interface between the Print Server and the Printer First make sure that the cable between the print server and the printer is securely plugged in at both sides. Then: 1. Wait about two minutes after the printer is powered on and then run a printer self-test (see Secton 3:Configuration for information on how to run the self-test).
  • Page 65 Section 5. Troubleshooting 2. Check the individual protocol troubleshooting sections provided with the Ethernet Plug-In Interface Module for additional causes of intermittent printer problems. SATO M-84PRO PN 9001105 Rev. A Page 5-5...

  • Page 66: Error Signals

    2. Paper incorrectly loaded. 1. Needs new ribbon roll. 2. Ribbon sensor needs adustment. 1. Read/Write error. 2. Corrupted download file. 3. Download file too large. 1. R/W error during copying. 2. Card not installed properly. 3. File too large. SATO M-84PRO...

  • Page 67: Section 6. Interface Specifications

    • Status Response INTERFACE TYPES The parallel interface for the M-84PRO printer is a high speed, bi-directional interface that conforms to the IEEE1284 specification (ECP mode on some computers). The interface is also compatible with the older Centronics parallel interface standard. If it does not detect the correct IEEE1284 signals in the interface connection, it will automatically operate in the standard Centronics mode which is much slower.

  • Page 68: The Receive Buffer

    THE RECEIVE BUFFER The M-84PRO printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs.

  • Page 69: Ieee1284 Parallel Interface

    IEEE1284 PARALLEL INTERFACE The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode.

  • Page 70: Electrical Specifications

    <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z Page 6-4 AMP 57-40360 (DDK) or equivalent AMP 57-30360 (DDK) or equivalent IEEE1284 Parallel, 10 ft. (3 m) or less High = +2.4V to +5.0V Low = 0V to -0.4V PN 9001105 Rev. A SATO M-84PRO...

  • Page 71: Rs232 Serial Interface

    Asynchronous ASCII Data Transmission Rate Character Format ELECTRICAL SPECIFICATIONS Connector DB-25S (Female) Cable Signal Levels SATO M-84PRO Section 6. Troubleshooting Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR Control Pin 4, RTS Error Condition X-On/X-Off Software Flow Control Bi-Directional Communication...

  • Page 72: Pin Assignments

    Section 6. Troubleshooting PIN ASSIGNMENTS Page 6-6 PN 9001105 Rev. A SATO M-84PRO...

  • Page 73: Cable Requirements

    Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the printer for this method of flow control.

  • Page 74: Universal Serial Bus (Usb) Interface

    The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above.

  • Page 75: Enquire (Enq)

    One way to ensure these pins are always in the correct state is to tie pin 20 (DTR) to pin 6 (DSR) and pin 4 (RTS) to pin 5 (CTS) at the printer end of the cable.

  • Page 76: Print Stop (Dle)

    ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists. Note:To provide compatibility with older SATO printers, the RS232C interface can be configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8 and DSW1-7/8 (on the RS232 Interface module).The earlier protocol did not have...

  • Page 77: Error Handling

    • Real Time Clock • Flash Memory Expansion PCMCIA MEMORY CARDS DESCRIPTION The Memory Card Option provides the connectors and interface board for one PCMCIA memory cards slots. The printer memory can be expanded up to 16MB. Type Applicable Specifications Size Connector Pins...

  • Page 78: Plug-In Interface Modules

    Rear Panel and is retained by two screws. Use the following procedure to replace an interface molule. 1. Turn power off both the printer and the host and remove the power and interface cables. WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer.

  • Page 79: Cutter

    GENERAL OPERATION The data stream to be sent to the printer may need to be altered to add the Cutter Command. If this command is not used, the cutter will default to cut after every label assuming it has been enabled in the printer configuration.

  • Page 80: Label Dispense Option

    Section 7. Optional Accessories LABEL DISPENSE OPTION The M-84PRO Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to front of the printer. When the label dispenser is installed and configured for operation, the printer dispenses one label at a time, peeling the backing from the label, which allows for immediate application to the product by the operator.

  • Page 81: Label Rewinder

    INSTALLATION 1. Position the Rewinder at the front of the printer and align it with the label slot. (The Rewind Wheel/Spindle should be positioned away from the printer.) 2. Connect the built-in cable from the Rewinder to the EXT connector at the rear of the printer.

  • Page 82: Real Time Clock

    It consists of a special clock chip that replaces the EPROM on the main pcb assembly. A qualified technician should perform the upgrade as it requires modifications to the main PCB assembly. Please call SATO Technical Support if you need to add this option to an existing printer in the field.

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