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Testing the Gateway and Devices
Problem
Device does not receive
A profile request has been initiated but timed
a profile
out before receiving a profile
Application download
SWIFT Tools failed to finish a download
fails
Device is in bootloader
Device/Gateway is indicating the LED pattern
for bootloader and it is indicated as being in
bootloader in the communicator of SWIFT
Tools.
C.2 Testing the Gateway and Devices
The gateway must be tested after installation and be part of a periodic maintenance program. The
testing methods must satisfy the Authority Having Jurisdiction (AHJ). The gateway provides opti-
mum performance when tested and maintained in compliance with NFPA 72 ordinances.
C.2.1 Testing LED Indicators
For more information on LED indicators, refer to Appendix D, "LED Indicators", on page 59.
C.3 Testing the Wireless Network
Using the SWIFT Tools application, users can:
•
Diagnose and troubleshoot the wireless network and connectivity of the devices.
•
Monitor the wireless network topology, quality of the communication links between the
devices, live and historical event reports for troubleshooting purposes.
•
View the parent-child relationship and the signal strength between the two devices, and
identify the device that has lost the communication link with the wireless network.
In addition, SWIFT Tools:
•
Communicates with the gateway to retrieve live information about the connectivity and status
of the devices.
•
Stores the wireless network data such as network map, parent-child information, device
information, history events, and network statistics.
The SWIFT Tools application allows retrieval of the following information for diagnosing and
troubleshooting purposes.
•
Network Topology
•
History of Events
•
Network Snapshots
•
Network Statistics
•
Device Attributes
C.3.1 Network Topology
Parent-Child Devices
The parent-child relationship between the devices in the wireless network is displayed using the
directional arrows.
SWIFT™ Smart Wireless Integrated Fire Technology Manual — P/N LS10036-000JC-E:C 5/8/2015
Description
Troubleshooting and Testing
Action
Ensure the gateway or distributor is still in distributor
mode. Ensure the device is in range of the gateway or
distributor. If there are multiple devices in range, the
might be interfering with the profile transfer. Move the
distributor and device to a different area or shut down
the peripheral devices.
Verify the number of devices in range of the USB
adapter during the download does not exceed the
recommended limit of 10 devices. Verify the device is in
range and powered on during the download process.
The device failed to load or initialize the application.
Reboot the device. If it is still in bootloader, the
application will need to be updated using SWIFT Tools.
If problem persists, contact technical support.
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