Johnson Controls SWIFT Instruction Manual page 56

Troubleshooting and Testing
Problem
Max gateway trouble The number of Honeywell SWIFT systems
reported that can co-exist in range of each other has
been exceeded.
Device does not rejoin Device is an invalid reply/no answer after
the mesh after battery replacing the batteries.
replacement
Low battery trouble Low battery trouble is still indicated after
reported after battery replacement.
replacement
Site survey does not Solid red results for the link test
find a link
SWIFT Tools does not Selecting the device in the communicator in
import site survey data SWIFT Tools does not have an effect
SWIFT Tools says Device or gateway is not communicating to
device/gateway is out of SWIFT Tools
range
Scan does not find any All devices are out of range
devices
Site survey devices are
not displayed in the
communicator of
SWIFT Tools.
FACP reports invalid Gateway is not communicating with the panel Verify the loop is running in FlashScan for detectors and
reply/No Answer for the
gateway
FACP reports invalid FACP does not recognize the detectors
reply/No answer for the
wireless detectors
FACP reports invalid FACP does not recognize the modules
reply/No answer for the
wireless modules
56 SWIFT™ Smart Wireless Integrated Fire Technology Manual — P/N LS10036-000JC-E:C 5/8/2015
Description Action
Use the network statistics provided by SWIFT Tools to
identify the interfering networks and the nature of the
fault. The networks will be listed by a unique number;
this is not the serial number of the gateway. One or more
of the systems will need to be powered down to clear
the fault. Where possible, maximize the number of
devices on a mesh network to reduce the number of
total mesh networks; i.e. use one mesh network with 50
devices instead of two mesh networks with 25 each.
Restructure the layout of the mesh networks to group
devices and the gateway to avoid overlap. It may take
36 hours for the fault to clear. This can be expedited by
toggling the state of mesh formation.
Verify the tamper condition is cleared. Use mesh
formation to have the device rejoin the mesh network.
Low battery and tamper are both latching conditions.
Ensure a reset has been initiated to clear those events.
Use the network statistics provided in SWIFT Tools to
see the battery voltage measured for each individual
battery. Verify that each battery is present and at a
suitable voltage level. The low battery trouble is a
latching trouble, ensure a reset has been initiated since
the replacement.
Verify the addresses of the devices used during the test.
The lower addressed device must complete its link test
before the device at the next higher address starts the
link test. Verify the devices are in range of each other.
The device does not have any site survey results to be
imported. It has not found a link during the link test
and/or it has not collected any data for an RF Scan.
Verify the device or gateway is powered on and in a
state that supports SWIFT Tools communication. For
instance, a device in the mesh network does not
communicate to SWIFT Tools. It communicates to the
gateway. A device that has completed a site survey
does not communicate to SWIFT Tools until it returns to
the pending site survey state or factory default state.
Move the Adapter in range of gateway/devices.
Verify at least one device is in range of SWIFT Tools, the
USB adapter is connected, and the scan is on. SWIFT
Tools processes the messages faster with multiple
devices in range. If only one device is in range it can
take up to 1 minute for the scan to detect the device.
Verify the device is in the pending site survey mode or
factory default mode. The device will not communicate
with SWIFT Tools while it is in site survey mode.
modules. Verify the gateway is set to a valid address.
Verify the loop is running in FlashScan for the detectors.
Verify using SWIFT Tools that the detectors are part of
the mesh network.
Verify the loop is running in FlashScan for the modules.
Verify using SWIFT Tools that the modules are part of
the mesh network.
Troubleshooting