Warranty Information - Pyramid TimeTrax pro Reference Manual

TIMETRAX PRO

WARRANTY INFORMATION

RETURNS
Returns on non-defective equipment can be made within 30-days of purchase for a full
refund after inspection. Returns on non-defective equipment made after 30-days, but
within 60-days of shipping will be accepted after inspection and are subject to a 15%
restocking fee. Returns after 60-days will not be accepted.
LIMITED HARDWARE WARRANTY
• Pyramid warrants the TimeTrax Pro equipment to the original user against defective
material or workmanship for a period of 1-year from the date of purchase. Proof of date
of purchase is required for warranty service on this product.
• Pyramid responsibility under this warranty is limited to the repair or replacement of the
defective part or parts, and repair or replacement is the sole discretion of Pyramid.
• For Return Shipments to Pyramid, the product must be shipped in its original carton or
equivalent, fully insured with shipping charges prepaid. Pyramid will not assume any
responsibility for loss or damage incurred in shipping.
• Pyramid reserves the right to determine whether the parts failed because of defective
material, workmanship, or other causes.
• Failure caused by accident, alteration, misuse or improper packaging of returned unit
is not covered by this warranty.
• Any repair to the equipment other than by Pyramid voids the warranty.
• Users in countries other than the USA should contact the Dealer from whom the unit
was purchased.
• The rights under this warranty are limited to the original user and may not be trans-
ferred to subsequent users.
• Extended Hardware Warranties are available by calling Customer Support at
888-479-7264 for more information.
LIMITED SOFTWARE TECHNICAL SUPPORT
Pyramid warrants the software and provides technical support assistance for a period of
90-days from the date of purchase. Extended warranties/technical support contracts can
be purchased separately through Pyramid. Call Customer Support at 888-479-7264 for
more information.
REGISTERING TIMETRAX PRO
Please be sure to complete the product registration form enclosed in your shipment
to activate your Technical Support/Hardware Warranty or register online at
www.pyramidtechnologies.com.
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