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TROUBLESHOOTING FOR MODEM POLLING
Server Will Not Poll Punches/Resetting Receiver Modem
If a Receiver (Remote) Modem was ever attached to the Modem Polling
PC, the ability to receive any phone calls to retrieve the punches has been
prevented. To manually reset the Receiver (Remote) Modem, follow the
instructions below:
Click on your PC's Start button and select RUN.
Type the system name as shown below in the Open field:
"C:\Program Files\Pyramid\Timetrax\PyrPolMS.exe" REMOTE
Your Modem has been reset.
Serial Port Problem
Receiving the message below indicates that the hardware is not connected
correctly (see installation) or that a problem is occurring with the Serial
Port. If your computer has only a USB connection, an RS232/USB adapter
may be necessary. You must install the adapter driver. If the driver is
installed and the error persists, there may be a more current version of the
driver necessary. An updated driver is included in the TimeTrax or SQL
Support Folder on the installation CD as well as on the Pyramid website.
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If your Pyramid
Folder is titled
TimeTrax4, it must
be typed here.
Click OK
To access the Support folder,
install the original CD into
the disk drive. When the
program begins to run, click
CANCEL. Open the drive
that the CD is in and select
the support folder. Double
click on USBSRDVR.EXE.
USBSrDvr.exe
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Table of Contents
Troubleshooting
