Troubleshooting Guide For Ethernet Version - Pyramid TimeTrax pro Reference Manual

Time and attendance system

Table of Contents

TROUBLESHOOTING FOR ETHERNET VERSION

If a Time Recorder Cannot be Located After Multiple Attempts

Verify that it is connected properly according to the diagram shown. There

is a green LED nearby the Cat5 jack that should light up when the connec-

tion is made. Click RECONNECT after any changes are made to connection.

If there is still no connection, remove the power from the Time Recorder

and wait at least one hour before starting again with Step 1.

Important Note: The flat white cable (Pyramid Plug & Play Cable) usually

supplied with the standard (RS232 serial) Time Recorder does not work

for Ethernet!

Establishing a Static IP Address if Time Recorder

Cannot be Located. (Not Recommended)

The Ethernet Time Recorder utilizes the XPort module made by Lantronix

to establish the Ethernet connection. If the XPort module and your network

should experience issues regarding TimeTrax being able to locate and

recognize Ethernet Time Recorders, then programming a static IP address

of your choosing into the module of the Time Recorder can be a

workaround. A tool for this can be DeviceInstaller from Lantronix (obtain-

able at http://www.lantronix.com/device-networking/utilities-tools/device-

installer.html). Also, the XPort has a web interface that provides access to its

settings, including the ability to set the static IP address. It is the customer's

responsibility to determine the IP address it presently uses. Note: A static IP

setting of 0.0.0.0 brings it back to the DHCP/Self-Assign mode. It is recom-

mended that any manipulations you do to the module be done on an iso-

lated tiny independent network of one computer, one switch or router, and

one Time Recorder. Pyramid cannot support the connection if you choose

this option.

Ensuring a Good Connection

Your hub/router/switch should indicate a connection on the port where the

Time Recorder is connected. There is a green LED on the XPort that should

light up when the connection is made. Ensure that the cable used to con-

nect the Time Recorder is good. Try this power-up sequence: hub, wait a

minute, computer, wait until fully booted, Time Recorder, wait three min-

utes. Then try to contact it with the Lantronix software.

BuyOnlineNow.com

Table of Contents

Troubleshooting