Configuring Supplementary Services; Call Hold And Retrieve - AudioCodes Mediant 1000B User Manual

User's Manual
27

Configuring Supplementary Services

This section describes SIP supplementary services that can enhance your telephone
service.
Note:
•
All call participants must support the specific supplementary service that is used.
•
When working with certain application servers (such as BroadSoft's BroadWorks)
in client server mode (the application server controls all supplementary services
and keypad features by itself), the device's supplementary services must be
disabled.
27.1

Call Hold and Retrieve

Initiating Call Hold and Retrieve:

Active calls can be put on-hold by pressing the phone's hook-flash button.

The party that initiates the hold is called the holding party; the other party is called the
held party.

After a successful Hold, the holding party hears a dial tone (HELD_TONE defined in
the device's Call Progress Tones file).

Call retrieve can be performed only by the holding party while the call is held and
active.

The holding party performs the retrieve by pressing the telephone's hook-flash button.

After a successful retrieve, the voice is connected again.

Hold is performed by sending a re-INVITE message with IP address 0.0.0.0 or
a=sendonly in the SDP, according to the HoldFormat parameter.

The hold and retrieve functionalities are implemented by re-INVITE messages. The IP
address 0.0.0.0 as the connection IP address or the string 'a=inactive' in the received
re-INVITE SDP cause the device to enter Hold state and to play the held tone
(configured in the device) to the PBX/PSTN. If the string 'a=sendonly' is received in
the SDP message, the device stops sending RTP packets, but continues to listen to
the incoming RTP packets. Usually, the remote party plays, in this scenario, Music on
Hold (MOH) and the device forwards the MOH to the held party.
Receiving Hold/Retrieve:

When an active call receives a re-INVITE message with IP address 0.0.0.0 or
'inactive' string in SDP, the device stops sending RTP and plays a local held tone.

When an active call receives a re-INVITE message with the 'sendonly' string in SDP,
the device stops sending RTP and listens to the remote party. In this mode, it is
expected that music on-hold (or any other hold tone) is played (over IP) by the remote
party.
You can also configure the device to keep a call on-hold for a user-defined time after which
the call is disconnected, using the HeldTimeout parameter.
Version 7.2
27. Configuring Supplementary Services
573 Mediant 1000B Gateway & E-SBC