Support, Service & Warranty - ProSoft Technology inRax MVI69-101M User Manual

Support, Service & Warranty
6 Support, Service & Warranty
In This Chapter
How to Contact Us: Sales and Support ............................................... 122
Return Material Authorization (RMA) Policies and Conditions............. 123
Procedures for Return of Units Under Warranty.................................. 123
Procedures for Return of Units Out of Warranty.................................. 124
LIMITED WARRANTY......................................................................... 125
Be sure and read the full Warranty that can be found on our web site at
www.prosoft-technology.com
content in this summary is subject to change without notice. The content is
current at date of publication.
ProSoft Technology, Inc. strives to provide meaningful support to its customers.
Should any questions or problems arise, please feel free to contact us at:
Internet
Those of us at ProSoft Technology, Inc. want to provide the best and quickest
support possible, so before calling please have the following information
available. You may wish to fax this information to us prior to calling.
Product Version Number
1
System architecture
2
Network details
3
In the case of hardware, we will also need the following information:
Module configuration and contents of file
1
Module Operation
2
Configuration/Debug status information
3
LED patterns
4
Information about the processor and user data files as viewed through the
5
development software and LED patterns on the processor
Details about the networked devices interfaced, if any
6
For technical support calls within the United States, an after-hours answering
system allows pager access to one of our qualified technical and/or application
support engineers at any time to answer your questions.
ProSoft Technology, Inc.
February 4, 2008
MVI69-101M ♦ CompactLogix or MicroLogix Platform
IEC 60870-5-101 Master Communication Module
for details and other terms and conditions. The
Web Site: http://www.prosoft-technology.com/support
E-mail address: support@prosoft-technology.com
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