Dahua HCVR5104C User Manual page 633

29. I connect the standard definition analog camera or the HDCVI camera to the
device, there is no video output.
There are following possibilities:
Check camera power supplying, or camera data cable connection.

For the product supports analog standard definition camera/HD camera, you

need to go to the main menu->Setting->Camera->Channel type to select
corresponding channel type and then restart the DVR.
30. I cannot connect to the IP channel.
There are following possibilities:
Check the camera is online or not.

Check IP channel setup is right or not (such as IP address, user name, password,

connection protocol, port number.).
The camera has set the whitelist (Only the specified devices can connect to the

camera).
31. After I connected to the IP channel, there one-window output is OK, but there is
no multiple-window output.
There are following possibilities:
Check the sub stream of the camera has been enabled or not.

Check the sub stream type of the camera is H.264 or not.

Check the device supports camera sub stream resolution or not (such as 960H,

D1, HD1 and etc.).
32. After I connected to the IP channel, there multiple-window output is OK, but
there is no one-window output.
There are following possibilities:
Check there is video from the IP channel or not. Please go to the main

menu->info->System->BPS to view bit stream real-time information.
Check the main stream of the camera has been enabled or not.

Check the main stream type of the camera is H.264 or not.

Check the device supports camera main stream resolution or not (such as 960H,

D1, HD1 and etc.).
Check camera network transmission has reached the threshold or not. Please

check the online user of the camera.
33. After I connected to the IP channel, there is no video output in the one-window
or the multiple-window mode. But I can see there is bit stream.
There are following possibilities:
Check the main stream/sub stream type of the camera is H.264 or not.

Check the device supports camera main stream/sub stream resolution or not

(such as 1080P, 720P, 960H, D1, HD1 and etc.).
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