Dahua HCVR5104C User Manual page 632

21. Remote control does not work.
There are following possibilities:
Remote control address is not correct.

Distance is too far or control angle is too small.

Remote control battery power is low.
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Remote control is damaged or DVR front panel is damaged.

22. Record storage period is not enough.
There are following possibilities:
Camera quality is too low. Lens is dirty. Camera is installed against the light.

Camera aperture setup is not correct.
HDD capacity is not enough.

HDD is damaged.
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23. Cannot playback the downloaded file.
There are following possibilities:
There is no media player.

No DXB8.1 or higher graphic acceleration software.

There is no DivX503Bundle.exe control when you play the file transformed to AVI

via media player.
No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.

24. Forget local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you
to solve this problem.
25. When I login via HTTPS, a dialogue says the certificate for this website is for
other address.
Please follow chapter 5.10.2.3.1 to create server certificate.
26. When I login via HTTPS, a dialogue says the certificate is not trusted.
Please follow chapter 5.10.2.3.2 to download root certificate.
27. When I login via HTTPS, a dialogue says the certificate has expired or is not
valid yet.
Please make sure your PC time is the same as the device time.
28. I connect the general analog camera to the device, there is no video output.
There are following possibilities:
Check camera power supplying, data cable connection and etc.

This series device does not support the analog camera of all brands. Please

make sure the device supports general standard definition analog camera.
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