Polycom 3150-16966-002 User Manual
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Polycom 3150-16966-002 User Manual

Polycom conference platform user guide
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Polycom
RMX 1000
System

User Guide

3150-16966-002
2.1.0
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July 2009
|

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  • Page 1: User Guide

    ® ™ Polycom RMX 1000 System User Guide 3150-16966-002 2.1.0 July 2009...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Regulatory Notices

    To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations. Regulatory Notices Polycom Inc., declares that the Polycom RMX 1000 is in conformity with the following relevant harmonized standards:...

  • Page 4: Table Of Contents

    Starting a Conference ························································· 3-6 Starting a Conference from the Conferences Pane ················ 3-6 Starting a Conference Using the Remote Control – Conference on Demand ······································································ 3-7 Connecting to a Conference–Dialing Methods ························ 3-11 H.323 Endpoint ···························································· 3-11 Polycom RMX 1000 User Guide...
  • Page 5 Table of Contents SIP Endpoint ······························································· 3-11 Conference Profiles ···································································· 4-1 Defining a Conference Profile ·············································· 4-2 General Settings ···························································· 4-3 Video Quality ······························································· 4-4 Video Settings ······························································ 4-7 Conference Skin Settings ················································· 4-9 Conference Recording ··················································· 4-10 Message Overlay ·························································· 4-12 Site Name ···································································...
  • Page 6 Defining New User ··························································· 10-2 Deleting User ·································································· 10-3 Modifying User Password ·················································· 10-3 Viewing User Connection ·················································· 10-4 IP Service Settings ··································································· 11-1 LAN Setting ···································································· 11-2 Routers ·········································································· 11-3 Gatekeeper ······································································ 11-4 SIP Server ······································································· 11-5 Polycom RMX 1000 User Guide...
  • Page 7 Table of Contents QoS ··············································································· 11-7 Ports ·············································································· 11-8 Email ············································································· 11-9 IVR Service ················································································ 12-1 Default IVR Information ···················································· 12-2 Customizing IVR Information ············································· 12-3 Replace the IVR information ··········································· 12-3 Recording an Audio Message ········································· 12-4 CDR ···························································································· 13-1 CDR Files ·······································································...
  • Page 8 Appendix A: Connection Failure Diagnosis ··························· 17-1 Appendix B: Telnet/Terminal Commands ······························· 18-1 HyperTerminal Parameters ················································ 18-1 Login ············································································· 18-1 Command Introduction ····················································· 18-2 Appendix C: Glossary ······························································ 19-1 Third Party Software Licenses ················································ 20-1 Polycom RMX 1000 User Guide...

  • Page 10: System Overview

    IP phones, SIP phones and Video • Provides high quality audio, video and content sharing • Provides the Polycom Lost Packet Recovery （LPR) function to ensure an optimal experience even on sub-optimal networks • Familiar user interface and web interface (same as RMX 2000) •...
  • Page 11 Chapter 1 – System Overview IP Phone IP Phone Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000 RMX 1000 RMX 1000 RMX1000 RMX1000 RMX 1000 RMX 1000 Web Client Web Client...

  • Page 12: Media Encryption

    The system has an optional AES 128-bit media encryption mode, so the conferencing connection is more secure. LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss. LPR offers five key...

  • Page 13: On Demand Conferencing

    (FECC) and DTMF codes. Recording Link The RMX 1000 system supports recording links similar to other Polycom MCUs. This recording link can work with the Polycom RSS 2000 to record the content of an RMX 1000 conference. Conferencing Capabilities and Options...

  • Page 14: Conference Management And Monitoring Features

    The interface is designed for end users. Full Integration with CMA The RMX 1000 system can be completely integrated with the Polycom CMA for centrally-managed scheduling. The CMA can manage RMX 1000 as Polycom RMX 1000 User Guide...
  • Page 15 Chapter 1 – System Overview follows: • Viewing details of the RMX 1000 system • Modifying conference profiles and scheduling conferences • Monitoring ongoing conferences • Managing the ongoing conference and participants, e.g. extending the conference time, terminating the conference, adding/deleting a participant and sending notification E-mails to a participant.

  • Page 16: First Time Installation And Configuration

    First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000 system: Hardware Installation and Setup Configuration Preparations ― Get the information needed for network configuration. ― Get the product activation key. First Time Configuration ―...

  • Page 17: Configuration Preparations

    • The IP address, subnet mask, and default gateway IP address of the RMX 1000 LAN port • (Optional) DNS server address • (Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be assigned to the RMX 1000 •...

  • Page 18: First Time Configuration

    Enter http://portal.polycom.com in the address bar of the browser to access the login page of the Polycom resource center. In the login box, enter your Email address and password, and then click Login. If you are a new user, click the Register for an Account link for registration.

  • Page 19: Logging In To Web User Interface

    If the browser or OS of your PC does not support the selected language, the content is displayed in English. On the Login screen, enter the default User Name (POLYCOM) and Password (POLYCOM). Click the Login button to enter the Web configuration interface.

  • Page 20: Modify The Default Ip Address

    In the LAN1 Properties interface, set the IP address obtained from the network administrator, and configure the device for use on your local network. Logging in to the RMX 1000 Web Interface Polycom RMX 1000 User Guide is displayed, or else...
  • Page 21 Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network. If you did not select the option for automatic DNS address...

  • Page 22: Configuring Other Network Options (Optional)

    MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. IP Network Services – Route Settings Routers Setting Description Set the IP address for the sending router of packet transmission. Polycom RMX 1000 User Guide...
  • Page 23 Chapter 2 – First Time Installation and Configuration Parameter Remote IP Address Subnet Mask If your IP network type is SIP only, go to step 7. To register the system to the gatekeeper, click the Gatekeeper tab, and configure related parameters in accordance with the table below: Figure 2-9 Table 2-3 Parameter...
  • Page 24 Set the H.323 alias for the system. System H.323 Alias If your IP network type is H.323 only, go to step 8. To configure the SIP server, click the SIP Server tab, and configure related parameters in accordance with the table below: Figure 2-10 IP Network Services –SIP Server...

  • Page 25: Synchronizing System Time

    Provides the connection port of SIP server for registration service. Provides the domain name of SIP server for registration service. User name provided by the SIP server for the registered user. Password corresponds with the user name. For communication with the SIP server when the RMX...
  • Page 26 ― Select the Synchronize device time with a time server option to synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field.

  • Page 28: Basic Operation

    Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.
  • Page 29 Chapter 3 – Basic Operation RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI. The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX 1000. Table 3-1 Conference List List Pane...

  • Page 30: Rmx Management

    H.323 link status, resources usage and MCU status. • System Alerts The indication bar shows problems with the system. If there are problems with the system, this indication bar turns red until all the problems are solved. Conference List Pane Polycom RMX 1000 User Guide...

  • Page 31: Common Operations

    Address Book The Address Book shows the participant information set on RMX 1000 and the device information stored on the directory server (when the RMX 1000 integrates with a directory server). It enables users to easily add participants listed in the address book to a conference. Here a user can create and delete participants or groups, import and export the address book, etc.
  • Page 32 After you select a target from the conference list, participant list, address book list or another list, you can delete it by pressing the Delete key. • A user can perform standard batch-processing operations by pressing Ctrl + targets or Shift + targets. Polycom RMX 1000 User Guide...

  • Page 33: Starting A Conference

    Chapter 3 – Basic Operation Starting a Conference There are several ways to start a conference with the RMX 1000: • Create an instant conference through the conference list pane of Web interface. • Directly start a conference using a video endpoint’s remote control. •...

  • Page 34: Starting A Conference Using The Remote Control - Conference On

    Create this conference and invite: Participant 1 - E.164: 123 Participant 2 - E.164: 321 Dial-in String Rule for H.323 Endpoints - Registered to GK Dial-in String 9251001 9251001##1111##2222 9251001*123*321 Polycom RMX 1000 User Guide , until a participant dials in to...
  • Page 35 For an SIP endpoint, if the endpoint has been registered to the same SIP server as RMX 1000, the dial-in number of SIP endpoint consists of the static route domain name of RMX 1000 and conference information (such as the...
  • Page 36 Create this conference, set the above passwords. and invite the above participants If the SIP server is not configured on the network, the format of the dial-in string is as follows: <Conference ID>[$$Conference password][$$Chairperson password][*Participant's IP address or FQDN]@<RMX 1000 IP address>...
  • Page 37 IP type endpoint. For dialing strings please refer to the previous section. If the RMX 1000 and the endpoint are registered with the GK or SIP server, the format of the dial-in string is as follows: Dialing Direction H.323->SIP...

  • Page 38: Connecting To A Conference-Dialing Methods

    RMX 1000. If the system is registered to a gatekeeper or SIP server, dial the E.164 prefix or SIP URL to connect to the system, and then use the remote control to select a conference in the PCM interface to join.
  • Page 39 2222 Then, the regular user dials 1001$$1111@ polycom.com The conference chairperson dials 1001$$2222@ polycom.com. If RMX 1000 is not registered to an SIP server, the dial-in number consists of the IP address of RMX 1000 or FQDN and conference ID in the format below:...

  • Page 40: Conference Profiles

    Conference Profiles A conference profile is used to pre-define the basic parameters for conference scheduling, such as the bandwidth, encryption, and video quality. All conferences will be created on the basis of conference profiles. By saving conference profiles on the RMX 1000, users can conveniently and rapidly schedule new conferences without performing repeated configurations.

  • Page 41: Defining A Conference Profile

    Chapter 4 – Conference Profiles Figure 4-1 RMX 1000 is provided with default built-in conference profiles so that users can create conferences easily. Table 4-1 Profile Name Default_768_CIF_H264Content (Default Profile) 768_4CIF_H264Content 384_CIF_H264Content 384_CIF_H263Content 2M_720p_H264Content (Appears only if the H.264 720p option is activated.) Defining a Conference Profile To create a conference profile, click the...

  • Page 42: General Settings

    To obtain this function, please contact your supplier. If this check box is selected, after an endpoint dials into the conference, the RMX 1000 will automatically mute it. Polycom RMX 1000 User Guide...

  • Page 43: Video Quality

    Chapter 4 – Conference Profiles Parameter Auto Terminate Minimum ports to be reserved Maximum ports to be used Limit Personal Conference Management (PCM) access to conference creator only First Participant in a Call Slide Talk Hold Time Video Quality To set the video quality parameters for the conference, click the Video Quality tab.
  • Page 44 ― Only the lecture mode is supported. ― Settings for the conference skin and Message Overlay are not available. ― Site name setting during a conference is not allowed. ― The PCM menu is not available. Polycom RMX 1000 User Guide...
  • Page 45 Chapter 4 – Conference Profiles Defining People Video Quality To define the video quality of CP conference: As described in the table below, select the highest resolution of CP conference in the People Video Definition field. Table 4-5 Parameter Up to H.264, CIF/SIF Up to H.263, 4CIF/4SIF, 15FPS...

  • Page 46: Video Settings

    Legacy endpoints will not be able to share content – they will only be able to view. Modern endpoints which support H.239 will continue to view dual streams (People and Content simultaneously) and be able to share content. Polycom RMX 1000 User Guide...
  • Page 47 Chapter 4 – Conference Profiles Figure 4-4 In the Video Mode drop-down menu, you can set the following video modes for conference: • Lecture Mode: All the conference participants view the selected lecturer in full screen, and the lecturer's endpoint will display the screens of other sites in accordance with the layout set here.

  • Page 48: Conference Skin Settings

    Here, you can define the background picture and outline color of the CP image, and browse the skin effect in the browsing area at the lower part of the interface. layout. Default Rule of Automatic Layout Multi-screen Layout Polycom RMX 1000 User Guide , the...

  • Page 49: Conference Recording

    If the conference is set to a video switching conference, a user cannot set conference skin on this interface. Conference Recording RMX 1000 can work with Polycom RSS 2000 recording server to record conferences. Click the Recording tab on the New Profile interface to enter the related information and set the recording parameters.
  • Page 50 Recording Setup. The Recording Link occupies one conference resource. • If the encryption function is enabled in the Conference Profiles->General • interface, recording will succeed only when the RSS 2000 also supports encryption. Polycom RMX 1000 User Guide 4-11...

  • Page 51: Message Overlay

    Chapter 4 – Conference Profiles Message Overlay When a message needs to be sent to all the participants in a conference, you can set the message overlay of conference to be displayed on all participants’ endpoint screens. Click the Message Overlay tab on the New Profile interface to set the message overlay parameters.

  • Page 52: Site Name

    A user can set advanced options in the conference profile to fine-tune video and audio quality. To set advanced options, click Advanced Options in the New Profile interface. Figure 4-9 The table below describes the related parameters. Site Name Setting Interface Advanced Options Setting Interface Polycom RMX 1000 User Guide 4-13...

  • Page 53: Modifying A Profile

    Chapter 4 – Conference Profiles Table 4-14 Parameter Video Clarity Lost Packet Recovery Echo Suppression Keyboard Noise Suppression Modifying a Profile To modify a saved profile, right-click in the Profile list, and then click Profile Properties to modify its properties. Deleting a Profile To delete an existing profile, select it in the Profile list, and then click Alternatively, right-click the profile to be deleted and then click Delete...

  • Page 54: Recording Link

    Recording Link The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the recording setup is completed, when the conference starts, the RMX 1000 will first call the participants in the participant list, and then call the configured RSS 2000 to record the conference.

  • Page 55: General Settings

    Chapter 5 – Recording Link Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link -> General interface. General Settings Figure 5-2 The table below explains the detailed meanings of these parameters. Table 5-1 Parameter RSS 2000 IP...

  • Page 56: Recording Control

    Set the rights of using DTMF codes. Chairperson indicates that the DTMF is available to the conference chairperson only; Everyone indicates that the DTMF is available to all participants. icon. Recording Control Polycom RMX 1000 User Guide...

  • Page 57: Recording Properties

    General – Displays the name, address, alias and other information. • DTMF Code – A participant can use DTMF codes to send commands to the RSS server in real time, so as to easily complete recording operations. • Connection Status – Displays in real time the RSS-RMX1000 connection...

  • Page 58: Meeting Rooms

    Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference. All Meeting Rooms are based on a Conference Profile.
  • Page 59 Chapter 6 – Meeting Rooms General Settings Figure 6-2 The table below explains the detailed meanings of these parameters. Table 6-1 Parameter Meeting Room Name Profile Duration Conference ID Conference Password New Meeting Room - General Parameter Description for New Meeting Room – General Description Set a unique name to identify the meeting room.
  • Page 60 In the popup address book, select the participant to be added, and then click the OK button. To select multiple participants at one time, click these participants one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift key. Polycom RMX 1000 User Guide...

  • Page 61: Modifying A Meeting Room

    Chapter 6 – Meeting Rooms To edit or delete a participant that is added to the list, select it, and then click the Edit or Remove button. A user can also click multiple participants to be deleted one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift key.

  • Page 62: Reservations

    Reservations Multiple types of conference reservations can be implemented using RMX 1000. You can reserve a conference for one time or convene routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, so the conference can be automatically started at the preset time.

  • Page 63: List View

    Chapter 7 – Reservations a conference on a specific date to make conference scheduling clearer. When using the List view, click the Switching Calendar Modes Under the Calendar view, the system can display the calendar by day or by week so that users can easily view reservations over time. By default, the Week calendar is used to show the distribution of reservations.

  • Page 64: Adding A Reservation

    Reservation Setup - Once Parameter Description for Reservation Setup – Once Description Set the start date of the conference. Set the start time of the conference in the format of H:M. Polycom RMX 1000 User Guide button on the pane, or right-click...

  • Page 65: Reserving A Daily Conference

    Chapter 7 – Reservations Parameter Duration Reserving a Daily Conference To reserve a daily conference, set Schedule Mode to Daily. Figure 7-4 The conference will be convened at the specified time every day. In the specified period, this reservation is also deleted when the last conference is terminated.

  • Page 66: Reserving A Monthly Conference

    Set the end date of the recurrence range of the reservation. Specify the day of month on which the reserved conference will be convened. If you enter 1, the conference will be automatically convened at the specified time on the first day of every month. Polycom RMX 1000 User Guide...

  • Page 67: Modifying A Reservation

    Chapter 7 – Reservations At the specified time, the reserved conference will be convened automatically, the conference icon will become but cannot be modified. In addition, the conference list will show that the conference is ongoing. Modifying a Reservation You can modify a reserved conference before it is convened. To modify the parameters of a reservation: In the reservation calendar view or list view, double-click the reservation to be modified, or right-click this reservation and then click Reservation...

  • Page 68: Address Book

    If the RMX 1000 system is registered to a directory server, the address book contains the following two types of directories: •...

  • Page 69: Adding A Participant To The Local Directory

    Chapter 8 – Address Book Figure 8-1 Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways: • Create a participant in the address book. •...
  • Page 70 Audio only and output capabilities. To add a participant who must be reached by dialing through a Polycom VBP (formerly known as V2IU), you need to enter the WAN IP address of the VBP in IP Address and the E.164 number of the VBP-registered endpoint in Extension.
  • Page 71 Chapter 8 – Address Book Example of cascading configuration There are two sets of cascaded RMX 1000 devices (RMX 1000_1 and RMX 1000_2). The information is as follows: RMX 1000_1 IP: 172.22.176.9 E.164 Prefix (Register to a GK): 80 ID of Master Conference (Dial out from): 1234 RMX 1000_2 IP: 172.22.176.10 E.164 Prefix (Register to a GK): 86...

  • Page 72: Advanced Setting

    Set the Email address used by the participant to receive conference notices from the system. Up to 2 Email addresses E-Mail can be set by separating them with a “;”. For example, enter address1@polycom.com; address2@polycom.com. Polycom RMX 1000 User Guide – Advanced...

  • Page 73: Adding A Participant From An Ongoing Conference

    Chapter 8 – Address Book Other Information To add other information for the participant (company name, contact phone, etc.), click the Information tab and configure Info1~Info4, then click OK. Adding a Participant from an Ongoing Conference You can also add a participant in an ongoing conference to the local directory. Operate as follows: Click the desired conference in the Conferences list pane.

  • Page 74: Modifying A Participant/Group

    To import the local directory: Click the The interface for importing the address book appears. Click Open. Polycom RMX 1000 User Guide button at the upper part of address book pane. button at the upper part of address book pane.

  • Page 75: Directory Service

    When uploading an address book file, conflicting participant addresses will not be overwritten. Directory Service If the RMX 1000 system is successfully integrated with a directory server, the list of participants in the directory server will become the RMX 1000 address book.

  • Page 76: Ldap Server

    LDAP Server To register RMX 1000 to the LDAP server, select LDAP from Type. Figure 8-8 Directory Service - LDAP Configure parameters in accordance with the table below: Table 8-4 LDAP Configuration Parameters Parameter Description IP address of the LDAP directory server Server LDAP server port No.

  • Page 77: Viewing The Global Directory

    Click the directory list, as shown below. The list shows the information of other endpoint sites registered to the directory server. The green icon indicates that this endpoint can be used to dial in to the conference, and the grey icon indicates that this endpoint is offline.

  • Page 78: Searching Directory Entries

    To return to the address book after searching, clear the entered keyword, and click to re-query. Polycom RMX 1000 User Guide button. You can enter the full name of on the 8-11...

  • Page 80: Conference/Participant Monitoring

    Conference/Participant Monitoring Through the real-time conference-monitoring platform of the system, you can easily monitor ongoing conferences, track participants and conference progress, and perform control operations as needed. With the RMX 1000, you can implement two types of monitoring operations: • Conference monitoring –...

  • Page 81: Viewing Conference Parameters

    Chapter 9 – Conference/Participant Monitoring Parameter Start Time End Time Viewing Conference Parameters In addition to the status information shown in the conference list, you can view detailed parameters of an ongoing conference. Double-click the desired conference or right-click the conference, then click Conference Properties. The Conference Parameters interface shows the configuration of the conference.
  • Page 82 Changing Conference layout You can change the video mode and screen layout of an ongoing conference. The initial video mode and screen layout of the conference is in accordance Polycom RMX 1000 User Guide on the pane, or right-click the...
  • Page 83 Chapter 9 – Conference/Participant Monitoring with the conference profile. To select a conference video mode: In the Conferences list pane, double-click the desired conference. Click the Video Settings tab on the conference parameter interface. Select the required mode in Video Mode. ―...
  • Page 84 Setting the Site Name The site name is also the endpoint name, which marks each site on the viewed screen. The site name displayed at each participant's endpoint comes from the system name set for the endpoint. Polycom RMX 1000 User Guide...

  • Page 85: Participant Monitoring

    Chapter 9 – Conference/Participant Monitoring To set the site name: In the Conferences list pane, double-click the desired conference. On the conference parameter interface, click Site Name to enter the site-setting interface. Select the Always show site name check box, and set the related parameters.
  • Page 86 Secondary – Participant is connected only through the audio channel due to problems with the video channel. Indicates that the endpoint is using encryption for its Encryption connection to the conference Polycom RMX 1000 User Guide...

  • Page 87: Viewing Participant Properties

    Chapter 9 – Conference/Participant Monitoring Parameter FECC Token Content Token Viewing Participant Properties To view detailed parameters of a participant, double-click the desired participant in the participant list, or right-click the participant, and then click Participant Properties. The parameters displayed on the General, Advanced and Information tab pages are the same as those for adding a new participant.

  • Page 88: Control Operations

    Set layout for the endpoint. The procedure for setting layout here for the endpoint is similar to that for setting conference layout. For more information, see Changing Conference layout. Polycom RMX 1000 User Guide Description Suspend the video transmission from the participant to the conference.
  • Page 89 Chapter 9 – Conference/Participant Monitoring The layout set at the Participant Properties page takes effect only for this • participant’s endpoint. The layout set at the Participant Properties page is prior to that set on the • Conference Properties page. In other words, the layout set here is adopted for the participant’s endpoint, not being affected by the setting of conference layout.
  • Page 90 The participant’s message overlay, even if set later than the conference overlay, immediately replaces the conference level message overlay. The conference level overlay will not be displayed until the participant level overlay is finished displaying. Polycom RMX 1000 User Guide 9-11...

  • Page 92: Users And Connections

    The pane also enables the administrators to add and delete users. The RMX 1000 is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other Administrator users, it is recommended to modify the default password.

  • Page 93: User List

    Chapter 10 – Users and Connections User List Figure 10-1 To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the right side. The user name displayed in the list is the login name for the user to connect to the device’s Web pages, with its permission level indicating the user’s authorization level.

  • Page 94: Deleting User

    If enabled, the user will receive an Email when a system alert is generated. It is only available for Administrator-level users. Enter the Email addresses for recipients here if Receive the Email When System Alerts is enabled. Polycom RMX 1000 User Guide button 10-3...

  • Page 95: Viewing User Connection

    Chapter 10 – Users and Connections Viewing User Connection Figure 10-3 The Web management page for the device can list all connections (all users, servers, or others logged into the devices) to the Web interface. To view connected users, click Connections in the RMX Management pane. The list of connected users including the following information is displayed in the list pane on the right side.

  • Page 96: Ip Service Settings

    IP information-setting page on the list pane. The corresponding IP information of the device will be displayed on the list pane, including the IP addresses and Gateway addresses for port LAN1 and LAN2, and the addresses of the NAT server and DHCP server. Figure 11-1 IP Network Services Right-click a LAN port and click Properties to display the IP Network Services interface.

  • Page 97: Lan Setting

    Description Enables/disables the network port. If the user network is configured with a DHCP (Dynamic Host Configuration Protocol) server, select this option to automatically obtain the IP address. Deselect this option to use a static IP address, in which case you need to configure the next three options.

  • Page 98: Routers

    MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. IP Network Services - Routers Polycom RMX 1000 User Guide 11-3...

  • Page 99: Gatekeeper

    Chapter 11 – IP Service Settings The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will be transmitted via these static routes. You can modify or delete an existing route by selecting the route, or just click the New button to create a new route.

  • Page 100: Sip Server

    System H.323 Alias SIP Server If your network supports Session Initiation Protocol (SIP), you can connect an IP call with SIP. In the IP Network Services interface, click SIP Server to configure SIP server parameters. Gatekeeper Setting Description Set the IP network type for the RMX 1000 system to make a call.
  • Page 101 SIP-supporting network type is selected. Set the transport layer protocol used for communicating with the SIP server. It needs to be consistent with the protocol supported by the SIP server. Specifies whether to register RMX 1000 to the specified SIP server.

  • Page 102: Qos

    Provides the connection port of SIP server for registration service. Provides the domain name of SIP server for registration service. User name provided by the SIP server for the registered user. Password matched with the user name. For communication with the SIP server when the RMX...

  • Page 103: Ports

    Chapter 11 – IP Service Settings Parameter Type Audio / Video Ports Users can set firewall-allowed ports that are used for multimedia conference calls. In the IP Network Services interface, click Ports to configure the port information. Figure 11-7 11-8 Description DiffServ and Precedence are two methods for encoding packet priority.

  • Page 104: Email

    IP Network Services – Email Description of Email Settings Description Set the Email address for outgoing Email messages. Set the mailbox server address for outgoing Email messages. Polycom RMX 1000 User Guide 11-9...
  • Page 105 Chapter 11 – IP Service Settings Parameter E-mail Account If you configure the SMTP server address with the domain name, ensure that the DNS-related information is configured. 11-10 Description Set the user name and password for the Email account.

  • Page 106: Ivr Service

    IVR Service RMX 1000 provides a conference Interactive Voice Response (IVR) function which allows conference participants to use an endpoint input device (such as a remote control) to interact with the conference following the voice and onscreen operation prompts used in the conference. The default IVR information is included in the factory default settings, and the participant will hear the default voice prompts when joining a conference.

  • Page 107: Default Ivr Information

    Chapter 12 – IVR Service Default IVR Information The Message bar of IVR shows the names of 12 IVR voice prompts available. The table below shows the default IVR information. Table 12-1 Information Apply chairperson successfully Conference Chairperson Password Conference expiration warning Conference ID...

  • Page 108: Customizing Ivr Information

    When uploading an IVR file, the file name is restricted to alphanumeric characters, the file format is restricted to PCM only, and the sampling frequency must be 16 or 32 KHz, 16bit, and stereo or mono. Polycom RMX 1000 User Guide Prompt Message The conference is being recorded.

  • Page 109: Recording An Audio Message

    Chapter 12 – IVR Service Recording an Audio Message You can record voice messages for different languages or customize them to your needs for IVR service. To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that recorded message can be saved as a Wave file (*.wav format) and that the recorded format settings are defined as the sampling frequency of 16 KHz or 32 KHz, 16 bit, and stereo or mono.
  • Page 110 Sound Selection Dialog Box To save this format, click the Save As button. The Save As dialog box opens. Select the location where the format will reside, enter a name and then click OK. Polycom RMX 1000 User Guide 12-5...
  • Page 111 Chapter 12 – IVR Service Figure 12-5 The system returns to the Sound Selection dialog box. 10 Click OK. The system returns to the Properties for Sound dialog box. 11 Click OK. The system returns to the Sound You are now ready to record your voice message. To record a new audio message: On your PC, click Start ->...
  • Page 112 To upload your recorded *.wav file to RMX 1000, see Replace the IVR information. As participants will access the onscreen UI by calling the RMX 1000 IP address, there are no configurable Video Slide options comparable to those available on other Polycom MCU products. Polycom RMX 1000 User Guide 12-7...

  • Page 114: Cdr

    The file can be used to produce reports or can be exported to external billing programs. The Polycom RMX can store details of up to 1000 conferences. When this number is exceeded, the system overwrites conference data, starting with the oldest conference.

  • Page 115: Viewing Cdr Records

    Chapter 13 – CDR • Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data in the formatted CDR file matches its property name one by one, as shown below. This data can be used to generate a summary report for a conference.

  • Page 116: Saving Cdr Records

    Duration to the Reserved Duration. Shows the conference status. Indicates if the CDR files have been previously retrieved to a text file (Yes/No). Polycom RMX 1000 User Guide - Move the cursor to the lower 13-3...

  • Page 118: Rmx Utilities

    RMX Utilities System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX 1000 will record the system alert information and generate a report file in the *.txt format. When a system error occurs, the system alert area blinks red until the problem is solved.

  • Page 119: H.323/Sip Link

    System Time The system clock can be synchronized with the user PC or a network time server to ensure accurate conference scheduling and initiation. To set the system time, click the menu options Setup -> RMX Time on the top-left of the page. The system time setup page opens.

  • Page 120: Customization

    Select the Synchronize device time with a time server option to synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field, then clicking the Synchronize button to proceed with the synchronization.

  • Page 121: Modifying Language

    Setting System Name The system name will be displayed on the endpoint device connected to RMX 1000, with a default name of POLYCOM RMX 1000. To customize the system name for a device, click the System Name tab on the customization page, enter the system name in System Name, and then click the OK button.
  • Page 122 The file to be uploaded must match the requirements for picture type and size in the system. If the picture fails to meet the requirements, an error message will be displayed. You need not reboot the device after the file is uploaded successfully. Polycom RMX 1000 User Guide 14-5...

  • Page 123: Security Setting

    Configuring the SSL Certificate After the SSL digital certificate is installed at the device, you can set up the encrypted communication connection between the user client and server, so as to ensure security of the transferred data during Web communication.
  • Page 124 In addition, you must install the certificate at your local computer as instructed by the popup prompt box. After that, communications between the client and Web server will always be encrypted based on the SSL security connection to ensure security of data transmission.

  • Page 125: Snmp Setting

    Chapter 14 – RMX Utilities SNMP Setting RMX1000 supports the Simple Network Management Protocol (SNMP). You can monitor the MCU status by managing the workstation. Click the Setup ->SNMP Setting menu item at the upper left part to enter the SNMP Properties interface.

  • Page 126: Setting Traps

    You can set a password for the authentication protocol to enhance security. Specifies the encryption algorithm. DES and AES are available. You can set a password for the encryption protocol to enhance security. SNMP Setting Page - Traps Polycom RMX 1000 User Guide 14-9...

  • Page 127: Product Activation

    Chapter 14 – RMX Utilities Configure the following parameters: Table 14-6 Parameter SNMP Trap Version Trap Destinations Community Name User Name Engine ID Security Level Authentication Protocol Authentication Password Privacy Protocol Privacy Password Trap Setting Product Activation The Product Activation page is used in the following three activation cases: •...
  • Page 128 Figure 14-11 License Information Page To directly enter the homepage of the Polycom Resource Center, click the Polycom Resource Center button on the Product Activation page. To obtain the new product activation key, operate according to the procedure of obtaining the payment function activation key.

  • Page 129: Logger Diagnostics Files

    Chapter 14 – RMX Utilities Logger Diagnostics Files The system supports logging and can record and save the system information continually. You can save the log files to your local hard disk for system analysis and diagnosis. The log program will be activated once the system starts. However, if you manually reboot the system or something goes wrong with the log program (such as a hardware drive error occurs when saving the log files,) the data generated during this period will not be saved.

  • Page 130: Backup Configuration/Reservation

    Customized login screen welcome message, personal skins and Web UI logo • IVRs You may wish to export the address book before you reset the system. See Importing and Exporting the Local Directory. Backup Configuration / Reservation Polycom RMX 1000 User Guide 14-13...

  • Page 131: Resources Report

    Chapter 14 – RMX Utilities Figure 14-14 Resources Report To know the usage of current RMX1000 resources, click the menu options Administration -> Resources Report at the upper left part on the interface. The Resources Report interface appears. Figure 14-15 The Resources Report page shows usage of audio and video connection resources in the current RMX 1000 system.

  • Page 132: Device Upgrade

    For details please refer to System Recovery. Download the required software Version 2.1 (xx-File Systems-xx.ppm and xx-Kernel Systems-xx.ppm) from Polycom web site. In the Upgrade System page, install the two upgrade packages of software Version 2.1.

  • Page 133: System Recovery

    System Recovery The following step is required before initiating an RMA (Return Material Authorization) or DOA (Damage on Arrival) Process with Polycom Support team. In the rare scenario where the upgrade fails (Due to the fact that accidently, a reset was done between the two upgrade files uploading or any other reason), you can restore the upgrade by the following procedures: Start up the RMX 1000 system in the rescue mode via HyperTerminal.
  • Page 134 The system remains in a startup state for approximately 1 minute. When the screen shows the current system IP address, the system now is running under the rescue mode successfully. Polycom RMX 1000 User Guide 14-17...
  • Page 135 Chapter 14 – RMX Utilities Figure 14-20 To use the RMX 1000 Rescue tool to reload software packages: In the PC used for uploading the software packages, run the RMX 1000 Rescue utility in the CD provided with the product. Please make sure the PC can communicate with RMX 1000.

  • Page 136: Activating The Upgraded System

    Log in to the Web interface. The system displays the Product Activation page, requesting you to enter the activation key to activate the upgraded device. Click the Polycom Resource Center button on the page to enter the login page for Polycom Resource Center.
  • Page 137 Chapter 14 – RMX Utilities version number changes to V2.1, and the purchased options are activated. Figure 14-24 Now, the upgraded device is ready for use. 14-20 License Information...

  • Page 138: Signaling And Hardware Monitoring

    Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1, LAN2, SIP, directory service and gatekeeper of the device you are using, click Signaling Monitor in the RMX Management pane. The signaling status list will be displayed in the list pane on the right side.

  • Page 139: Hardware Monitor

    Registered: MCU has been registered to the SIP server. Registration Failed: Registration of MCU to the SIP server failed. Disabled: Registration to the SIP server is disabled for MCU. Registered: MCU has been registered to the directory server. Registration Failed: Registration of MCU to the directory server failed.
  • Page 140 Unit Motherboard Memory Fan Speed To reboot the device, click the To shut off the device, click the Polycom RMX 1000 User Guide Normal Range 0-67 Celsius degree 0-65 Celsius degree 0-95 Celsius degree 200-8000 RPM button on this pane.

  • Page 142: Personal Conference Manager (Pcm)

    Personal Conference Manager (PCM) In addition to the Web interface, the user can also use the Personal Conference Manager (PCM) interface provided by RMX 1000 to control conferences through the remote control. The main menu interface from RMX 1000 will pop up after an endpoint dials into RMX 1000 and sets up a connection successfully.

  • Page 143: Introduction To Pcm Interfaces

    E.164 prefix or SIP URL of RMX 1000 if you have registered to a gatekeeper or SIM server. After the connection is successfully established, the PCM lobby of RMX 1000 will be displayed on the endpoint, as shown below.

  • Page 144: Definitions Of Dtmf & Fecc Keys

    The table below defines in details the FECC and DTMF operation keys on the remote control of Polycom endpoint. Table 16-2 FECC Token Function Menu –...

  • Page 145: Pcm Operations

    Shortcut key (if the conference videos or the menu is displayed) Input numbers (while inputting menu names) Enable the DTMF function of the Polycom remote control (if the conference video or the menu is displayed) Enter a period “.” (While inputting IP addresses to invite participant)

  • Page 146: Entering An Existing Conference

    In the PCM lobby, select the conference to join from the conference list by pressing the up arrow/down arrow key on the remote control, and Create Conference Interface to delete the content just entered. Polycom RMX 1000 User Guide 16-5...
  • Page 147 Chapter 16 – Personal Conference Manager (PCM) then press the right arrow key number key of this conference to join it. Enter the interface for entering the conference password (if set). Enter the conference password and press # to confirm it. You can press the left arrow key If the password you entered is not correct, you won’...

  • Page 148: Conference Control For Regular Participants

    Press the left arrow key on the remote control for multiple times to exit the layout setting status, and return to the conference image. Table 16-4 Legend Conference Control for Regular Participants Layout Control Legends Layout States and Function Description Polycom RMX 1000 User Guide – Main Menu 16-7...

  • Page 149: Camera Control

    Chapter 16 – Personal Conference Manager (PCM) Legend When the conference image appears, press the DTMF combination key "**" • through your remote control to open the layout legend selection interface. Change layout function is available only if the conference is configured in the •...

  • Page 150: Video Force

    The function menu displayed for the chairperson contains more options than that of the regular participants, as the chairperson has more control ability. Figure 16-8 Chairperson Conference Control - Main Menu 1 Polycom RMX 1000 User Guide 16-9...
  • Page 151 Chapter 16 – Personal Conference Manager (PCM) Figure 16-9 For more information about the options shared by the chairperson and the regular participants, please see Conference Control for Regular Participants. Only the chairperson-specific functions and operations will be described here. Currently, the chairperson and regular user menu are fixed and cannot be customized.
  • Page 152 This icon is displayed when the endpoint is neither muted nor suspended. You can click this icon to mute this endpoint and prevent it from sending video data to other conference sites. Polycom RMX 1000 User Guide 16-11...

  • Page 153: Terminate Conference

    Chapter 16 – Personal Conference Manager (PCM) Recording a Conference When a recording link has been set up in the conference, the conference chairperson can start recording, suspend recording, and stop recording through the PCM interface. For details of Recording Link, see Recording Link. Start conference recording: Enter the second page of the PCM main menu, select Recording, and then press the right arrow key to confirm.

  • Page 154: Appendix A: Connection Failure Diagnosis

    Appendix A: Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference, the Connection Status page of Participant Properties pages appears, listing the cause and more details about the connection failure. When possible, it also provides you the possible solutions. This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions.

  • Page 156: Hyperterminal Parameters

    The login interface shows all of the software information and you’ll be prompted to enter the login password. Now enter the login password and press the Enter key. The factory default login password is POLYCOM (case sensitive). 18-1...

  • Page 157: Command Introduction

    Chapter 18 – Appendix B: Telnet/Terminal Commands If you entered a wrong password, you may be required to re-login to the system. If you entered the right password, you will be brought directly to the command setting interface. Command Introduction Help After logging into the system, you may enter ? or help after the prompt "#"...
  • Page 158 Restore Password Enter reset password after the prompt "#" to restore the user password for Web login to the default password （POLYCOM） . The system will display the prompt “Are you sure?”, Enter “Y” to continue, or enter “N” to cancel.
  • Page 159 Chapter 18 – Appendix B: Telnet/Terminal Commands After resetting the system configuration, the RMX 1000 must be restarted in order for the new settings to take effect. Clean Key Code Enter cleankey after the prompt "#" to remove the existing key code. This command is used to deactivate the RMX 1000.

  • Page 160: Network Setting

    Table 18-4 Network Setting Parameters – LAN Interface Connection Rate Parameter Description auto Auto negotiation mode 1000 1000Mbps 100 full 100Mbps full duplex Polycom RMX 1000 User Guide 18-5...
  • Page 161 Chapter 18 – Appendix B: Telnet/Terminal Commands Parameter 100 half 10 full 10 half [Example 1] Set the IP address of the LAN1 interface to 172.21.103.29, subnet mask to 255.255.255.0, and the gateway address to 172.21.103.254: [Example 2] Set the 100M half duplex for the LAN1 interface: After you set the connection feature or IP address for the LAN interface, the system must be restarted in order for the new settings to take effect.

  • Page 162: Appendix C: Glossary

    Appendix C: Glossary Abbreviation/Term Bandwidth Bps, Kbps CIF, 4CIF, QCIF Codec Conference DTMF Explanation Defines the information-carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz.
  • Page 163 ITU-T audio algorithme, 64Kbps, 3.4 kHz. ITU-T audio algorithme, 64Kbps, 7 kHz. ITU-T audio algorithme, 16 Kbps, 3.4 kHz. A type of server that performs two main functions: translates LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management.
  • Page 164 HD settings. Those endpoints unable to meet the above requirements will be treated as secondary connections (audio only). Polycom RMX 1000 User Guide 19-3...

  • Page 166: Third Party Software Licenses

    Third Party Software Licenses This appendix provides the copyright statements for third party software products that are part of the Polycom RMX 1000. Table 20-1 Third Party Licenses Software Source Name Busybox 1.7.1 Grub 0.97 Linux kernel 2.6.24 rc7 Glibc 2.6 Openssl 0.9.8b...
  • Page 167 OpenLDAP Net-SNMP Libpng Jpeg.v6b bmp2png-1.62 srtp 1.4.2 Libsrtp 1.4.2 reSiprocate 1.3 Modified open source code that is under GPL licenses is available upon request from Polycom Support. 20-2 License Type License URL libpcap http://sourceforge.net/projects/libpcap/ OpenLDAP Public License http://www.openldap.org/software/release/licen v 2.8 (17 se.html...

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