Polycom RMX 1000 Getting Started Manual
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Polycom RMX 1000 Getting Started Manual

Polycom RMX 1000 Getting Started Manual

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RMX 1000 V2.1 Getting

General Safety Precautions

Follow these rules to ensure general safety:
•
Keep the area around the Polycom RMX 1000 unit clean and free of
clutter and well ventilated.
•
Decide on a suitable location for the equipment rack that will hold
the RMX 1000, ensuring that it is near a grounded power outlet.
•
Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a com-
ponent from the rack.
•
In a single rack installation, attach stabilizers to the rack. In multi-
ple rack installations, the racks should be coupled together.
•
Use a regulating uninterruptable power supply (UPS) to protect the
RMX 1000 from power surges and voltage spikes, and to keep it
operating in case of a power failure.
•
Allow the power supply units to cool before touching them.
•
Always keep the rack's trays and board's closed when not servicing,
to maintain proper cooling.
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Summary of Contents for Polycom RMX 1000

  • Page 1: General Safety Precautions

    General Safety Precautions Follow these rules to ensure general safety: • Keep the area around the Polycom RMX 1000 unit clean and free of clutter and well ventilated. • Decide on a suitable location for the equipment rack that will hold the RMX 1000, ensuring that it is near a grounded power outlet.

  • Page 2: Hardware Specification

    100 - 240 VAC, 50-60 Hz, 5-9 Amps Unpacking and Installing the RMX 1000 Put the RMX 1000 product on a stable surface at the installation site. Carefully take the RMX 1000 device out of the package. You can install the device in the rack or position it on an even surface.

  • Page 3: Configuration Preparations

    Before using the RMX 1000, you need to register and activate the device. Follow the procedure below to obtain the product activation key. When you power on and log in to the RMX 1000 for the first time, the system displays the Product Activation dialog box, requesting you to enter a...
  • Page 4 Serial Number of the product in the Single License Number pane, and then click the Generate button. You can find the license num- ber and serial number of the product from the document provided with the RMX 1000. Record the activation key displayed in the Key Code field.

  • Page 5: First Time Configuration

    Connect your PC to the LAN1 port (the LAN1 port is enabled by default) of the RMX 1000 with a cross-over network cable, or con- nect your PC and RMX 1000 to the same switch in the LAN. Turn on the power switch at the RMX 1000.

  • Page 6: Logging In To Web User Interface

    You also have the third option to view and change the initial RMX 1000 IP address by connecting a serial cable to the RMX 1000 system and using the HyperTerminal. For details please refer to Tel- net/Terminal Commands section of RMX 1000 User Guide.
  • Page 7 If you do not have an Activation Key, click the Polycom Resource Center button to access the Service & Support page of the Polycom website. For more information, see Obtaining Product Activation Key. The system displays a message asking whether to restart the system or not.

  • Page 8: Modifying The Default Ip Address

    Modifying the Default IP Address After accessing the RMX 1000 Web configuration interface, you can modify the default IP address for the device based on the settings of your local network. Click the IP Network Services configuration item in the RMX Management pane.
  • Page 9 Parameter Description Use LAN1 Enables/disables the network port If the user network is configured with a Dynamic Host Configuration Protocol (DHCP) server, select this option to automatically obtain the IP address. DHCP Deselect this option to use a static IP address, in which case you need to configure the next three options.
  • Page 10 Parameter Description Set the gateway address for this network port. If the Set as Default option is selected, the device packet will be forwarded through this gateway by Gateway default when there is no matched static route. In this case, a default route is displayed in the list of the Router page.

  • Page 11: Configuring Other Network Options (Optional)

    Configuring Other Network Options (Optional) If necessary, you can configure other network parameters according to the following procedure: Click the IP Network Services configuration item in the RMX Management pane. In the IP Network Services configuration pane, double-click or right-click LAN 1 -> Properties. Click the Routers tab, and set the routing table information ac- cording to the network topology.
  • Page 12 Parameter Description Subnet Mask Set the subnet mask for the target network If your IP network type is SIP only, go to step 7. To register the system to the gatekeeper, click the Gatekeeper tab, and configure related parameters in accordance with the table be- low:...
  • Page 13 Parameter Description Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: H.323: Only H.323 calls are supported.
  • Page 14 Parameter Description Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to: H.323: Only H.323 calls are supported.

  • Page 15: Synchronizing System Time

    Click the OK button to complete the configuration. Synchronizing System Time Before holding a conference using the RMX 1000 system, you need to first synchronize the system time to ensure that the conference sched- uling time is consistent with your local time.
  • Page 16 PC that is connected to the system. Click the Synchronize button to proceed with the synchronization. Then, click Close. The system is now ready for use, for additional configuration please refer to the RMX 1000 User Guide.

  • Page 17: Version 2.1 - New Features List

    Ease of Use skins to the video layout, and Customization customized welcome message to display on the login screen. The RMX 1000 Address Book can Integration with CMA be configured to synchronize with GK/ LDAP Address the Global Address Book of a...
  • Page 18 Subject Feature Name Description Version 2.1 adds online help, which is available for users performing actions in the web UI. Online Help Online help is available in 2 languages: English and Japanese. Version 2.1 improves the resource usage bar to provide more Resource Usage Bar detailed information and a Improvements...
  • Page 19 Version 2.1 supports SIP SNMP Support Version 2.1 supports SNMP Version 2.1 can fully integrate with CMA Support The RMX 1000 can be configured to display a recording icon in the Recording Indicator conference video to alert participants when the conference is being recorded.

  • Page 20: Interoperability Table

    Interoperability Table The following are the list of devices that were tested with RMX 1000 V2.1. Our recommendation is updating to the latest version of each standard device, however, we will make any reasonable effort to investigate any issues occur with other type of devices, as long as they follow the H.323 or SIP Standard, and provide with a conclusion and a suggestion on how and if the issue can be resolved.
  • Page 21 880 E E5.3 Aethra Vega Star Gold 6.0.49 PCS1 3.2.2 Sony PCS-G70 2.63 LifeSize Room system 1_4.1(17) RMX 2000 MCUs Polycom CMA 5000 4.0.1 Gatekeepers Polycom SE 200 PathNavigator 7.0.11 Polycom VVX 1500 3.1.2 SIP Phone soundpoint Polycom 3.1.2 IP670...

  • Page 22: Upgrade Procedure

    RMX 1000 successfully. Otherwise the upgrade will failed and cause the unavailability of the Web UI. If that happens, you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade. For details please refer to System Recovery.

  • Page 23: System Recovery

    Start up the RMX 1000 system in the rescue mode via Hyper- Terminal. Use the RMX 1000 Rescue utility located in the CD (or you can contact Polycom Support team) to reload software packages. Each of these steps is described in the following sections.
  • Page 24 Enter the command Reboot and then Y to confirm. You can also restart the system manually. When the screen displays message as shown below, do not press the Spacebar. Wait about 50 seconds, when the screen displays menu as shown below, highlight the rescue and press Enter.
  • Page 25 If you have no operation for 5 seconds on the above interface, the system will automatically enter the normal mode. In that case you need to reboot the system again to recreate the opportunity to select rescue. The system remains in a startup state for approximately 1 minute. When the screen shows the current system IP address, the system now is running under the rescue mode successfully.
  • Page 26 1000 Rescue utility in the CD provided with the product. Please make sure the PC can communicate with RMX 1000. In the Rescue Client for RMX 1000 interface, input the MCU IP address and then click Browse button to select Kernel System pack- age (.ppm) in the folder where Version 2.1 files are saved.

  • Page 27: Activating The Upgraded System

    Log in to the Web interface. The system displays the Product Activa- tion page, requesting you to enter the activation key to activate the upgraded device. Click the Polycom Resource Center button on the page to enter the login page for Polycom Resource Center.
  • Page 28 Key Code required for system upgrade. You can find the serial number of the product from the document provided with the RMX 1000. In the Product Activation page, fill the retrieved Key Code in the Ac- tivation Key input box.
  • Page 29 After the system reboot, log into the Web UI and go to the Admini- stration>License Information page, you will find the software version number changes to V2.1, and the purchased options are activated. Now, the upgraded device is ready for use.

  • Page 30: Corrected Issues (Compare With V1.1)

    RMX1000 keycode problems requiring DSTC-62 Activation Key Code 'cleankey' command in console to resolve web UI lockout. RMX 1000 can only connect one site behind a V2IU, the second one DSTC-63 Integration with V2IU coming from the same IP address gets dropped.
  • Page 31 DSTC-94 default value after rebooting the RMX 1000 system. Cannot hear audio during 3-party call DSTC-116 Audio Improvements with RMX1000. RMX 1000 audio quality reduces over DSTC-174 Audio Improvements time until reboot. RMX1000 transmit H264 CIF DSTC-112 HDX Interoperability resolution to HDX4000 in a 1024K, Up to H264 720p conference.

  • Page 32: Rmx 1000 V2.1 Known Limitations

    No view of all occurrences in the reservation list, but it's Reservation still possible to delete a specific instance of the series. If Internet Explorer is not closed after an RMX 1000 upgrade, IE will store the old buffer memory info and Upgrading won't get the new buffer status info from RMX1000.
  • Page 33 Internet Explorer will not show the RMX1000 Management Interface correctly. Cascading with The Conference rate of RMX 1000 conference should be equal or larger than the conference rate of the MGC. PCM is not supported in the HD VSW and H.264 720p Profiles.
  • Page 34 Subject Description In order to work properly with the SE 200, RMX 1000 Integration with should first be manually added to SE 200 device list. SE 200 After that the RMX 1000 can register to the SE 200. AES Supported...

  • Page 35: Pending Issues

    Pending Issues Ticket# Subject Summary RMX 1000 was able to establish a conference, although the conf ID is same MCS-645 Conference ID with a reservation conference which will start 24H later. A file name of CDR file is with weird...
  • Page 36 Ticket# Subject Summary Sony system into meeting rooms over SIP Integration with CMA Desktop receives 4CIF video MCS-1199 CMA Desktop intermittently in a 1920 HD conference. RMX1000 displays packet loss on all the 1920k VSW HD MCS-403 HDX HD sites when it hosts a 1920k Conference Video switched HD conference.

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