Customer Call Reporter Licenses - Avaya IP500 Installation Manual

9.17.7 Customer Call Reporter Licenses

Support for the Customer Call Reporter application is enabled by the presence of an Advanced Edition license in the IP
Office configuration. For system being upgraded, Customer Call Reporter can alternately be enabled by a legacy CCR Sup
license or a CCC Supervisor and CCR CCC Upg license.
Essential Edition :
·
For Release 8.0 and higher, this license is required for IP500v2 systems to run in IP Office Essential Edition. It is
therefore a pre-requisite to the Preferred Edition and Advanced Edition licenses on those systems. This license
is not required for systems running IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode
or IP Office Basic Edition - Quick Mode.
· For systems upgraded to 8.0 during the 90-day entitlement period applied to new systems, a Virtual
Essential Edition license is automatically added to the system configuration.
· For systems upgraded to 8.0 outside the 90-day period above, a Virtual Essential Edition license is
automatically generated by the presence of an appropriate Upgrade License 5.
· Preferred Edition (Voicemail Pro) :
This license enables support for Voicemail Pro as the IP Office's voicemail server with 4 voicemail ports. The
Preferred Edition license allows the voicemail server to provide the services listed below. For IP Office Release 8.0
and higher, an Essential Edition license is a pre-requisite for this license on IP500 V2 systems.
· Mailboxes for all users and hunt groups.
· Announcements for users and hunt groups.
· Customizable call flows.
· Call recording to mailboxes.
1. For IP Office Release 8.0 and higher, a Preferred Edition
user profile licenses.
· For system's upgrade to IP Office Release 8.0, user profiles licenses are valid without the need for a
Preferred Edition license. This applies to systems upgraded within the 90-day free upgrade period
for new systems or upgraded with an System Upgrade License.
· In a Small Community Network, the Preferred Edition license of the central system is automatically
shared with other systems in the network, enabling user profile licenses on those other systems.
However, each system supporting a Voicemail Pro server still requires its own Preferred Edition
license for Voicemail Pro operation.
2. For a IP500 V2 system fitted with an C110 Unified Communications Module, the presence of the card acts
as an automatic Preferred Edition license.
· Advanced Edition
This license enables the additional features listed below. A Preferred Edition license is a pre-requisite for this
license. For IP Office Release 8.0 and higher, an Essential Edition license is also a pre-requisite for this license on
IP500 V2 systems.
IPO LIC R6 ADV EDITION RFA LIC:DS - 229424.
·
IPO LIC R6 ADV EDITION TRIAL RFA LIC:DS - 229425.
·
· Support for Customer Call Reporter including 1
supervisor.
· Voicemail Pro database interaction (IVR).
· Voicemail Pro call flow generic TTS (8 ports).
[2]
1. Only supported on Windows based Voicemail Pro servers.
2. Provides up to 8 ports of generic TTS for use with Speak Text actions within Voicemail Pro call flows. Not
used for user TTS email reading. Not supported for Linux based voicemail servers.
3. Note: In a Small Community Network using centralized voicemail, this license only enables ContactStore
support for the central IP Office. Remote IP Offices in the network require their own Advanced Edition
license or a VMPro Recordings Administrator license.
· Customer Service Agent
These licenses enable the configuration of users as CCR agents. Multiple license can be added for up to the
maximum of 150 agents. A license is consumed for each CCR agent logged in. If no more license are available,
further agents cannot log in. This license was previous called CCR Agent.
IPO LIC CUSTMR SVC AGT RFA 1 - 217650.
·
IPO LIC CUSTMR SVC AGT RFA 5 - 217651.
·
IPO LIC CUSTMR SVC AGT RFA 20 - 217653.
·
IP500/IP500 V2 Installation
IP Office 8.0
IPO R8+ ESSNTL EDITION+ LIC - 267786.
IPO LIC PREFRD R8+ VM PRO - 269480.
[1]
[1]
· Campaigns.
· TTS email reading for users licensed to Mobile
Worker or Power User profiles.
· Use of Conference Meet Me functions.
system license
· Voicemail Pro Visual Basic Scripting.
· Voicemail Pro call recording to ContactStore.
is a pre-requisite for any
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[3]
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