Avaya 9500 Series User Manual
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Avaya 9500 Series User Manual

Ip office basic edition 9500 series phone
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IP Office Basic Edition
IP Office Basic Edition 9500 Series
Phone User Guide
- Issue 7a - (30 January 2014)

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Summary of Contents for Avaya 9500 Series

  • Page 1 IP Office Basic Edition IP Office Basic Edition 9500 Series Phone User Guide - Issue 7a - (30 January 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    6.1 Using the Call Log ..............50 6.2 Making a Call from the Call Log ..............50 6.3 Viewing Call Details ..............51 IP Office Basic Edition 9500 Series Phone User Guide Page 5 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 7: Introduction

    Chapter 1. Introduction IP Office Basic Edition 9500 Series Phone User Guide Page 7 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 9: Programmable Buttons

    Introduction: 1. Introduction This guide covers the basic operation of 9500 Series phones on a IP Office Basic Edition phone system. Key System or PBX System The IP Office Basic Edition system can operate in either of two modes; key mode or PBX mode. Your system administrator will confirm the mode being used by your system.

  • Page 10: 9504 Telephones

    · For systems running in PBX system mode, the first three buttons, 01 to 03, are fixed as call appearance buttons. Page 1 Page 2 IP Office Basic Edition 9500 Series Phone User Guide Page 10 IP Office Basic Edition...

  • Page 11: 9508 Telephones

    · For systems running in PBX system mode, the first three buttons, 01 to 03, are fixed as call appearance buttons. Page 1 Page 2 Page 3 IP Office Basic Edition 9500 Series Phone User Guide Page 11 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 12: Dialing Codes

    Call the available extensions in one of the hunt groups (1 to 6). Group Hunting – Page *77 <Hunt Group> Page the first available extension in one of the hunt groups (1 to IP Office Basic Edition 9500 Series Phone User Guide Page 12 IP Office Basic Edition...

  • Page 13: Feature Codes

    Displays the feature key number of the System SD card. This is the number used for Number validation of licenses entered into the system configuration. IP Office Basic Edition 9500 Series Phone User Guide Page 13 IP Office Basic Edition...

  • Page 14: Status Letters

    · S = System Alarm If you are configured as a system administrator, an S in the phone's display indicates a system alarm. IP Office Basic Edition 9500 Series Phone User Guide Page 14 IP Office Basic Edition...

  • Page 15: Call Handling

    Chapter 2. Call Handling IP Office Basic Edition 9500 Series Phone User Guide Page 15 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 16: Making Calls

    To clear a callback: (9504/9508) If you have a callback set, you can cancel it using the following process: 1. Press Feature #2. IP Office Basic Edition 9500 Series Phone User Guide Page 16 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 17: Making External Calls

    4. You will hear the call progress. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button). IP Office Basic Edition 9500 Series Phone User Guide Page 17 IP Office Basic Edition...

  • Page 18: Making Page Or Direct Calls

    71. 2.1.5 Redial To redial: (9504/9508) 1. Press Redial. On 9500 Series phones, this is a display soft key on idle phones. 2. The display shows your outgoing call log. 3. Use the up and down arrow keys to scroll through the records.

  • Page 19: Answering Calls

    1. You can answer the call, turning it into a normal call between just you and the caller. Press Answer. You can continue handsfree or pickup the handset. IP Office Basic Edition 9500 Series Phone User Guide Page 19 IP Office Basic Edition...

  • Page 20: Call Pickup

    To use a call pickup button: (9504/9508) 1. Press the Call Pickup programmed button for the specified extension number. You are connected to the call that was ringing the specified extension. IP Office Basic Edition 9500 Series Phone User Guide Page 20 IP Office Basic Edition...

  • Page 21: Speed Dialing

    2. Press FEATURE or # and dial the three digit system speed dial code between 600 and 699. 3. The stored number is dialed. IP Office Basic Edition 9500 Series Phone User Guide Page 21 IP Office Basic Edition...

  • Page 22: Personal Speed Dials

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 22 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 23: Auto Dialing

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 23 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 24: Adjusting The Volume

    To mute the microphone: (9504/9508) 1. To mute the microphone, press the Mute key. While mute is active, the button is lit. IP Office Basic Edition 9500 Series Phone User Guide Page 24 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 25: Holding Calls

    To retrieve a parked Call: (9504/9508) 1. Press an Intercom or Call Appearance button and 6 followed by the extension number of the extension that parked the call. IP Office Basic Edition 9500 Series Phone User Guide Page 25 IP Office Basic Edition...

  • Page 26: Transferring Calls

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 26 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 27: Conferencing Calls

    3. The remaining parties on the conference can still talk to each other. When only one party remains on the call, the call is disconnected. IP Office Basic Edition 9500 Series Phone User Guide Page 27 IP Office Basic Edition...

  • Page 28: Using Handsfree

    · In conference rooms, a conference phone is recommended, since the built-in speaker on a standard telephones are designed for individual use. IP Office Basic Edition 9500 Series Phone User Guide Page 28 IP Office Basic Edition...

  • Page 29: Using A Headset

    You can use the privacy feature to stop people joining your current call. You can either assign the function to a programmable button or you can dial Feature 07 to turn privacy on or off. IP Office Basic Edition 9500 Series Phone User Guide Page 29...

  • Page 31: Other Features

    Chapter 3. Other Features IP Office Basic Edition 9500 Series Phone User Guide Page 31 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 32: Absent Text Messages

    1. Press the absent text message button. 2. Press the button beneath the word Dactiv. 3. To complete the process press the absent text message button again. IP Office Basic Edition 9500 Series Phone User Guide Page 32 IP Office Basic Edition...

  • Page 33: Forwarding Calls

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 33 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 34: Call Coverage

    2. Dial the extension number of the covering extension. To remove call coverage: (9504/9508) 1. Press FEATURE 20. 2. Dial your own extension number. IP Office Basic Edition 9500 Series Phone User Guide Page 34 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 35 To use a call coverage button: (9504/9508) 1. Press the programmed button. When on, if programmed on a button with a light, the light will be on. IP Office Basic Edition 9500 Series Phone User Guide Page 35 IP Office Basic Edition...

  • Page 36: Locking Your Extension

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 36 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 37: Account Codes

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 37 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 38: Do Not Disturb

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 38 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 39: Do Not Disturb Exceptions

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 39 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 41: Using Voicemail

    Chapter 4. Using Voicemail IP Office Basic Edition 9500 Series Phone User Guide Page 41 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 42 Once a new message has been listened to, it is marked as 'old' and is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 while listening to the message. IP Office Basic Edition 9500 Series Phone User Guide Page 42 IP Office Basic Edition...

  • Page 43: Voicemail Coverage On/Off

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 43 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 44 IP Office Basic Edition 9500 Series Phone User Guide Page 44 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 45: Contacts

    Chapter 5. Contacts IP Office Basic Edition 9500 Series Phone User Guide Page 45 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 46: Viewing Contacts Details

    (either of the first two extensions on the system). Edit · Edit the name and number. Delete · Delete the name and number. IP Office Basic Edition 9500 Series Phone User Guide Page 46 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 47: Make A Call From The Directory

    · When the number has been entered as required, press the Save soft key. · To exit without making any changes, press the Cancel soft key. IP Office Basic Edition 9500 Series Phone User Guide Page 47 IP Office Basic Edition...

  • Page 48: Adding A New Contact

    2. Locate the required entry. 3. Press the Details soft key. 4. Press the More soft key and then the Delete soft key. IP Office Basic Edition 9500 Series Phone User Guide Page 48 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 49: Call Log

    Chapter 6. Call Log IP Office Basic Edition 9500 Series Phone User Guide Page 49 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 50: Using The Call Log

    2. Press the Call soft key or OK to call the number displayed in the call record. IP Office Basic Edition 9500 Series Phone User Guide Page 50 IP Office Basic Edition...

  • Page 51: Viewing Call Details

    Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. IP Office Basic Edition 9500 Series Phone User Guide Page 51 IP Office Basic Edition...

  • Page 52: Deleting A Record

    6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. IP Office Basic Edition 9500 Series Phone User Guide Page 52 IP Office Basic Edition...

  • Page 53: Button Programming

    Chapter 7. Button Programming IP Office Basic Edition 9500 Series Phone User Guide Page 53 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 54: Programming A Button

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 54 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 55: Changing A Button Label

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 55 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 56: Button Functions

    This function allows you to answer a call being presented to any extension that is a member of the pickup group (1 to 4) configured for the button. IP Office Basic Edition 9500 Series Phone User Guide Page 56 IP Office Basic Edition...
  • Page 57 · Station Lock · Station Unlock · Night Service (when a system password has been administered) · Caller ID Inspect IP Office Basic Edition 9500 Series Phone User Guide Page 57 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 59: Phone Settings

    Chapter 8. Phone Settings IP Office Basic Edition 9500 Series Phone User Guide Page 59 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 60: Naming Your Extension

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 60 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 61: Visual Alerting

    On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 61 IP Office Basic Edition...
  • Page 62 IP Office Basic Edition 9500 Series Phone User Guide Page 62 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 63: Ringer Sound

    To change the ring volume: (9504/9508) 1. With the phone idle, use the up arrow and down arrow keys to change the volume. IP Office Basic Edition 9500 Series Phone User Guide Page 63 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 64: Display Brightness

    5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 64 IP Office Basic Edition...
  • Page 65 Phone Settings: Display Contrast IP Office Basic Edition 9500 Series Phone User Guide Page 65 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 66: Display Language

    5. To select the language currently displayed, press the Select soft key or OK. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 66 IP Office Basic Edition...
  • Page 67 Phone Settings: Display Language IP Office Basic Edition 9500 Series Phone User Guide Page 67 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 68: Error Tones

    On/Off soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 68 IP Office Basic Edition...
  • Page 69 Phone Settings: Button Clicks IP Office Basic Edition 9500 Series Phone User Guide Page 69 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 70: Default Handsfree Audio Path

    Change soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 70 IP Office Basic Edition...

  • Page 71: The Admin Menu

    · Exit phone administration by pressing the PHONE button. Alternatively use the Back button to move to another menu. IP Office Basic Edition 9500 Series Phone User Guide Page 71 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 72: The A Menu

    8.13 The A MENU MENU key is used to access a range of phone settings. These settings are stored by the phone, not the telephone system. IP Office Basic Edition 9500 Series Phone User Guide Page 72 IP Office Basic Edition...

  • Page 73: Reset The Menu Settings

    On/Off soft key to change the setting. 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. IP Office Basic Edition 9500 Series Phone User Guide Page 73 IP Office Basic Edition...

  • Page 75: Document History

    Chapter 9. Document History IP Office Basic Edition 9500 Series Phone User Guide Page 75 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 76 9. Document History Date Issue Changes 30th January 2014 · Addition of Self Test and Erase A-menu functions. IP Office Basic Edition 9500 Series Phone User Guide Page 76 IP Office Basic Edition - Issue 7a (30 January 2014)

  • Page 77: Index

    Conference Status Hold Lock 36 Start Contact Make call 48, 52 from Call Log Edit 47, 48 from Contacts IP Office Basic Edition 9500 Series Phone User Guide Page 77 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 78 Transfer a Call 26 Twinned 14 Unlock 36 Unsupervised Call Transfer 26 Users 46, 47 Visual Alerting 61 Voicemail Coverage Transfer IP Office Basic Edition 9500 Series Phone User Guide Page 78 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 79 IP Office Basic Edition 9500 Series Phone User Guide Page 79 IP Office Basic Edition - Issue 7a (30 January 2014)
  • Page 80 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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