HySecurity UL 325 Quick Start - Supplemental Instructions page 15

Type Display
ERROR ERROR 4
DUAL GATE
ERROR ERROR 2
IES DISCONNECT
ERROR ERROR 7
MENU CHECKSUM
ERR7
FAIL FAIL
PROGRAM DATA ERR
FAIL
NOTE: For a more extensive list of error codes, refer to your gate operator's product manual.
www.hysecurity.com © 2016
Buzzer Chirp Sequence
3 chirps per second once
per minute
3 chirps per second once
per minute
3 chirps per second once
per minute
3 chirps per second once
per minute
Possible Cause & Suggested Corrective Action
Indicates a problem with the communication between the two gate
operators in a bi-parting gate system.
• Check the version of software by pressing Reset. The version
number flashes on the display (examples, h4.54 or h5.56).
• The software versions on the Primary and Secondary gate should
be the same. If not, upload current software version using
S.T.A.R.T. and a PC laptop computer.
• Verify the Installer Menu item DG (DUAL GATE) is set to DG2 in
Primary and set to DG1 in Secondary gate operator.
• Make sure the wires are twisted and shielded. See illustration on
page 46.
• Be sure the low voltage wire runs, which include the bi-parting
gate communication wires, are separate from any high voltage
wires runs. Interference occurs if wire runs are mixed or too close
to each other.
The error automatically clears when the communication fault is
resolved.
• The IES sensor could be bad, check to see that the NC contact is
intact.
• Check that you have the most current sensor; visit our website
and view the technical bulletins in the Tech Support area. The
sensor wire could be loose; you may want to tighten the female
connectors with some pliers.
• Verify the version of the software by pressing the Reset button.
The software version appears on the display. Make a note of it.
The software version should be h4.50 or h5.50 (or higher).
• If necessary, update the software using a PC laptop and
S.T.A.R.T. Register and login in at www.hysecurity.com
Contact HySecurity.
1. Try turning off the power to the operator and having the
customer re-seat all of the various connectors and cables.
2. Upload the latest software release. If the fail does not go away,
contact Technical Support.
Quick Start D0726 Rev. J 15