The Emergency Key; Use Not Ready - Nortel NN43114-100 User Manual

Call Center Agent features

The Emergency Key

When you have an emergency situation:

Use Not Ready

Use the Not Ready
To be taken out of the queue:
To be placed back in the queue:
66
1. Press the
indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the LED indicator lights
continuously and you have a three-way
conference.
Note: The display shows information
about the call. Before you press the
Emergency
information for future reference.
Key, when performing post-call work.
1. Press the
you out of the queue.
1. Press the
In-Calls
Note: If you Press the
during an ACD call, the call is
disconnected.
Emergency Key. The
Key, write down this
Not Ready Key. This takes
Not Ready Key or the
Key.
In-Calls Key