Emergency; Not Ready - Nortel i2002 User Manual

Agent features

Emergency

Use the Emergency feature to contact your supervisor immediately in an emergency
situation.
Emrgcy
Emrgcy

Not Ready

Use the Not Ready feature to take your telephone out of the call queue while
completing post-call work.
NotReady
NotReady
or
InCall
16
1. During an active call, press the
Emergency key.
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor picks up, a
three-way call commences with you,
your supervisor, and the caller.
2. Press the Emergency
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
1. Press the NotReady
logout of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
2. Press the NotReady
return to the queue.
key again to
key to temporarily
or InCall key to