Use The Emergency Key; Use Not Ready; Activate Make Set Busy - Nortel M3905 User Manual

Use the Emergency Key

When you have an emergency
situation:
/
Emergency

Use Not Ready

Use the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Not Ready
When you are ready to take ACD
calls again:
/
In - Calls
or
/
Not Ready

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all callers.
To activate Make Set Busy:
/
Make Busy
To deactivate Make Set Busy:
/
Make Busy
Call Center Agent features
Press the
Emergency
flashes while your supervisor is called.
When your supervisor picks up the call, the
LED indicator lights continuously and you
have a three-way conference.
Note: The display shows information about
the call. Before you press the
Key, write down this information for future
reference.
Press the Not Ready
out of the queue.
Press either the In-Calls
Key to enter the ACD queue.
Ready
Note: If you Press the In-Calls Key during
an ACD call, the call is disconnected.
Press the
Make Busy
and enter the Make Set Busy Activate FFC.
Press the
Make Busy
lift the handset and enter the Make Set
Busy Deactivate FFC.
Key. The indicator
Emergency
Key. This takes you
Key, or the Not
Key or lift the handset
Key a second time, or
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