Troubleshooting Software Updates - GE Solar 8000M/i Service Manual

Troubleshooting software updates

Problem
Monitor appears 'locked up'
during a network download.
Software revision window
does not list part numbers.
Waveforms do not appear
at the central station.
2026265-075C
Troubleshooting: Troubleshooting software updates
The following is a list of problems commonly encountered during a
software update with their solutions.
CAUTION
Do not power cycle or reboot the monitor if downloading the
Boot Code is proceeding normally. The monitor will be
rendered useless.
If the packet or byte numbers stop advancing for at least two minutes, do the following:
1. Check that all cables are properly connected.
2. At the patient monitor:
Hold down NBP Go/Stop and Zero All.
Press and release the TRIM KNOB control.
Keep holding NBP Go/Stop and Zero All until the Boot Code information appears on the display.
3. Repeat the software update procedure for the aborted file from the beginning.
If the part numbers are not listed for the monitor interfaces in the software revision window, the software
update has not been activated. Power cycle the monitor and view the software revisions window again.
If the part numbers are still missing, repeat the update procedure for each missing file.
If communication is corrupted, do the following:
1. Check all cables for a good connection.
2. Ensure that the central station software is correct.
3. Ensure Ethernet addresses have been programed correctly. Refer to the appropriate service manual.
4. Ensure the Ethernet address has been programmed correctly at the patient monitor:
Hold down NBP Go/Stop and Zero All.
Press and release the TRIM KNOB control.
Keep holding NBP Go/Stop and Zero All until the Boot Code information appears on the display.
The Ethernet address displays in the Boot Code banner information.
5. If the Ethernet address needs to be changed in Boot Code, a unique password is required to access
Change Ethernet Address in the Options Menu. Fax a password request to GE Customer
Relationship Center at 877-633-8181 to obtain a password. You will need to provide your product
serial number and Ethernet address. (The Ethernet address displays in the Boot Code banner
information.)
Solar 8000M/i patient monitor
Possible reason and solution
5-19