Google Cloud Print Problems - Oki MC853 User Manual

Google Cloud Print Problems

Symptom
The machine cannot
be registered in
Google Cloud Print.
Unable to print.
Even after the
machine was deleted
from Google Cloud
Print, the registration
information remains
on the management
screen.
Even after the
machine was deleted
from Google Cloud
Print, the registration
information remains
in the machine.
An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the
operator panel of the machine. Check the first three characters, or last two digits of the
error code, and then follow the procedure of the error code list.
Error code list
An "x" in the error code list means any alphanumeric characters.
Error
code
00000000 The machine is operating normally.
Point to check
- Register again from the beginning.
Is the machine Register the machine in Google Cloud
registered in Print correctly.
Google Cloud
Print correctly?
Is there any Open the Web page of this machine,
error in the and check the connection by
connection following the procedure below.
status of the
Select [Admin Setup] > [View
machine?
Information] > [Network] > [Google
Cloud Print], and then check [XMPP
Status] and [HTTP Status]. If
[Error(error code)] is displayed, refer
to "Error code is displayed" in this
topic.
Do you use a Check that the XMPP(5222) port is
corporate opened.
internal
For detail on the network, contact
network?
your network administrator.
Did you delete Delete the machine on the
the registration management screen of Google Cloud
information Print.
with the
machine
connected to a
network?
Did you delete Delete the registration information
the machine on from the operator panel of the
the machine.
management
screen of
Google Cloud
Print?
Solution
Solution
803
Reference
Setting
Google
Cloud Print
Checking
Google
Cloud Print
Registrations
Setting
Google
Cloud Print
-
-
Checking
That
Deletion is
Complete
Checking
That
Deletion is
Complete
Reference
-