Print Problems; Unable To Print - Oki MC563 MFP User Manual

Print Problems

This section describes problems with printing from a computer.
• If you cannot solve a problem with the following solutions, contact your dealer.
• For problems caused by an application, contact the manufacturer of the application.
•

Unable to Print

• Network Connection Problems (Print) (Advanced Manual)
• Wireless LAN Connection Problems (If Wireless LAN Module is Fitted) (Print) (Advanced
Manual)
• USB Connection Problems (Advanced Manual)
Unable to Print
• Common to Windows and Mac OS X
Cause
The machine is in Sleep mode or
Deep Sleep mode.
The machine is turned off.
A LAN cable or USB cable is
unplugged.
There may be a problem with a
cable.
The machine is offline.
An error message is displayed on the
operator panel.
The interface setting is disabled.
There is a problem with the print
function.
The power switch LED lamp quickly
flashes at approximately 0.3-second
intervals.
• For Windows
Cause
The machine is not set as the default
printer.
- 157 -
Solution
Press the (POWER SAVE) button
Saving Power Consumption with
to enter standby status.
the Power Save Function
Turn the machine on.
Turning the Machine On
Check that the cable is plugged into
Connecting a LAN Cable/USB
the machine and computer properly.
Cable
Replace the cable with a new cable. -
Press the (PRINT) button, and -
then select [Online].
Check the error messages displayed
Error Message List
on the operator panel or press [?] on
the operator panel.
Whether there is a consistency with
Connecting a LAN Cable/USB
the machine's settings and the
Cable
network connection environment,
check the settings of the interface
Connecting to a Wireless LAN
that you are using on the operator
(Only When the Wireless LAN
panel.
Module is Mounted)
Check if the menu map can be
Checking the Information of the
printed.
Machine (Advanced Manual)
A malfunction may occur in the -
machine. Unplug the power cord
immediately, and then contact your
dealer.
Solution
Set the machine as the default -
printer.
Right-click the [OKI MC563 * ] icon on
the [Devices and Printers] folder, and
then select [Set as Default Printer].
* Indicates the driver type. (ex. PCL6/
PS/XPS/FAX)
9. Troubleshooting
Reference
Reference