Troubleshooting - ASCOM d62 User Manual

User Manual
Ascom d62 DECT Handset
13

Troubleshooting

This section contains information on how to solve common operational problems, and
warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational Problems
Fault
No display
No ringing
Unable to mute handset
by long pressing Sound
off key/Mute button.
Unable to set the ring
volume to "Silent".
Handset, with In
Charger > Other
actions>Sound off
enabled, is not muted
when placed in charger.
Unable to switch off
handset by long
pressing the On-hook
key.
Handset, with In
Charger > Other
actions> Switch off
enabled, is not switched
off when placed in
charger.
Unable to subscribe
handset using Easy
Registration feature.
8 April 2016 / Ver. M
Probable cause
The battery level is low
The screen saver is set to "Black
also in call"
The handset is defective.
The sound off icon is on, or ring
volume set to silent, or the
handset is defective.
A handset restriction preventing
the user to silence the handset.
A handset restriction preventing
the user to switch off the handset.
1) The handset does not support
the Easy Registration feature.
TD 92477EN
Action or comment
Charge the battery
Change the screen saver setting
as described in Screen Saver
page 70
Contact system administrator.
Long press the Sound off key,
or increase volume, or contact
system administrator.
Enable the parameter Possible
to turn off sound see
Configuration Manual, Ascom
d62 DECT Handset, TD
92639EN.
Disable the parameter Prevent
switch off, see Configuration
Manual, Ascom d62 DECT
Handset, TD 92639EN.
1) Make sure that the
handset's software is of
version 3.2.x or higher. In idle
more, press "*#34#" and
select "Software".
on
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