Service - ZOLL Propaq MD Operator's Manual

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Service

The Propaq MD only requires recalibration of the CO
hours of use of the CO
however, perform periodic tests of the defibrillator functionality to verify proper operation.
If a unit requires service, contact the ZOLL Technical Service Department.
For customers In the U.S.A.
Telephone:
Fax:
When requesting service, please provide the following information to the service
representative:
Unit serial number
•
Description of the problem
•
Department using the equipment and name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a unit with an expired warranty
•
Sample ECG or other stripcharts demonstrating the problem (if available and applicable),
•
less any confidential patient information.
Returning a unit for service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
Remove the battery pack from the unit. Pack the unit with its cables and battery in the original
containers (if available) or equivalent packaging. Be sure the assigned service request number
appears on each package.
For customers
In the U.S.A.
1-26
NFORMATION
module. Appropriately trained and qualified personnel should,
2
1-800-348-9011
1-978-421-9655
1-978-421-0010
Return the unit to
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone: 1-800-348-9011
www.zoll.com
module. Service is required after 20,000
2
For customers outside the U.S.A.
Call the nearest authorized ZOLL Medical Corporation
representative.
To locate an authorized service center, contact the
International Sales Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655
9650-0806-01 Rev. D