Technical Service; Returning A Unit For Service - ZOLL AED Pro Service Manual

Before discharging the defibrillator, warn everyone to stand clear of the patient and equipment.
Never discharge the unit with the defibrillation pads shorted together or in open air.
Do not disassemble a battery pack or dispose of it in fire. Do not try to recharge a
nonrechargeable battery pack. If mistreated, a battery pack might explode.
This device is protected against interference from radio frequency emissions typical of the
two-way radios and cellular telephones used in emergency service or public safety activities.
You should assess the device's performance in your typical operating environment to determine
the likelihood of radio frequency interference (RFI) from high-power sources.

Technical Service

If the AED Pro unit requires service, contact the ZOLL Technical Service Department.
Telephone:
Fax:
When requesting service, please provide the following information to the service
representative:
• Unit serial number
• Description of the problem
• Department using the equipment and the name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a unit with an expired warranty

Returning a Unit for Service

Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
Remove the battery pack from the unit. Pack the unit with its cables in the original containers
(if available) or equivalent packaging. Be sure the assigned service request number appears on
each package.
For customers
In the U.S.A.
9650-0309-01 Rev. E
1-800-348-9011 (U.S.A. customers only)
1-978-421-9655
1-978-421-0010
Return the unit to
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Dept. [SR number]
Telephone: 1-800-348-9011
ZOLL AED Pro Service Manual
Technical Service
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