AT&T TL96456 Complete User's Manual page 163

Appendix
Troubleshooting
The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is
on, ANS ON should show on the handset and the telephone base. The
ANS ON light is lit on the telephone base.
• If toll saver is selected (page 114), the number of rings changes to two when
there are new messages waiting.
• If the memory is full or the system is off, the system answers after 10 rings.
• In some cases, the answering system is affected by the ringing system used
by the telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail (page 118). To
determine how many rings activate your voicemail, please contact your
telephone service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The answering system announces "Time and day not set."
• You need to set the date and time (page 39).
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 115).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a touch-
tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you are using. Press the dial
pad keys firmly.
156