AT&T TL96456 Complete User's Manual page 157

Appendix
Troubleshooting
The batteries do not hold a charge.
• If the handset is in the charger and the charge light does not turn on, refer
to The charge light is off (page 154) in this Troubleshooting guide.
• Charge the battery in the handset for at least 11 hours. For optimum daily
performance, return the handset to the telephone base or charger when not
in use.
• If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows Low battery, refer to page 11 for details.
• You may need to purchase a new battery. Please refer to Battery installation
and charging (pages 11-13) in this user's manual.
I get noise, static, or a weak signal even when I'm near the telephone base.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone lines, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see page 9). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
• You may be able to improve the performance of your cordless phone by
installing your new telephone base as far as possible from any other existing
cordless telephone system that may already be installed.
• Other electronic products such as HAM radios and other DECT phones, can
cause interference to your cordless telephone. Try installing your telephone
as far away as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
• If your phone is plugged in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this doesn't
solve the problem, relocate your phone or modem farther apart from one
another, or use a different surge protector.
• Relocate your phone to a higher location. The phone may have better
reception when installed in a high area.
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other phones in your home are having the same
problem, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
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