AT&T TL96456 Complete User's Manual page 153

Appendix
Troubleshooting
My phone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the handset.
• Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the handset for at least 11 hours. For optimum daily
performance, return the handset to the telephone base or charger when not
in use.
• If the battery is depleted, charge the handset for at least 30 minutes before
you use it. Refer to page 10 for details.
• Reset the telephone base. Unplug the electrical power. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation
and charging (pages 11-13) in this user's manual.
The remote voice control feature does not work.
• Make sure the operating system of your cell phone is iOS 8 or later, or
Android 4 or later.
• Make sure your cell phone is paired and connected to your telephone
system via Bluetooth.
• Make sure no Bluetooth applications are running in the background of your
cell phone.
• Keep your cell phone within 15 feet of the telephone base.
• Do not lock up your cell phone's screen or set passcode for activating the
voice-controlled application (voice app).
• Make sure you have turned on or logged in to the applications on your cell
phone that you will be sending your voice commands, such as GPS, e-mail
and social networking accounts.
• Make sure your cell phone's data or Wi-Fi signal is in full strength and your
cell phone can connect to the Internet.
• Try to activate the voice app on your cell phone to ensure it is in place.
146