Contacting Customer Support And Returning Components; Contacting Customer Support - Juniper SRX550 Hardware Manual

CHAPTER 25
Contacting Customer Support and
Returning Components

Contacting Customer Support

Copyright © 2016, Juniper Networks, Inc.
Contacting Customer Support on page 179
Return Procedure for the SRX550 High Memory Services Gateway on page 180
Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
Locating the SRX550 High Memory Services Gateway Mini-PIM and GPIM Serial Number
Labels on page 181
Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
Information You Might Need to Supply to JTAC on page 182
Required Tools and Parts for Packing the SRX550 High Memory Services
Gateway on page 183
Packing the SRX550 High Memory Services Gateway for Shipment on page 183
Packing SRX550 High Memory Services Gateway Components for Shipment on page 184
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the USA and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the available support engineer.
http://www.juniper.net/support/
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