Troubleshooting; General Operation; The Windows Client - ATEN CN-6000 User Manual

Troubleshooting

General Operation

Problem
Erratic Operation
Mouse Pointer Confusion

The Windows Client

Problem
Windows Client won't
connect to the KN9116.
Remote mouse pointer
is out of step.
Part of remote window
is off my monitor.
The remote screen
display is rotated 90
I can't run Net Meeting
when the Windows
Client is running.
If the CN-6000 is connected to a KVM switch, make
sure to power on the switch before powering on the
CN-6000.
Press and hold the Reset button (see p. 5), for longer
than three seconds.
If you find the display of two mouse pointers (local
and remote) to be confusing or annoying, you can
use the Toggle Mouse Display function to shrink the
non-functioning pointer. See p. 31 for details.
DirectX 7.0 or higher must be installed on your computer.
1. Use the AutoSync feature (see Video Adjustment,
p. 32), to synch the local and remote monitors.
2. If that doesn't resolve the problem, use the
Adjust Mouse feature (see Mouse
Movement, p. 28) to bring them back in step.
3. If the two methods shown above fail to resolve the problem,
use the Toggle Mouse Display function (see p. 31).
If Keep Screen Size (see p. 26) is not enabled, use the
AutoSync feature (see Video Adjustment, p. 32), to sync
the local and remote monitors. If it is enabled, see the
discussion under Config on p. 26.
Enable Keep Screen Size. See the discussion under Config
o
on p. 26 for details.
Enable Keep Screen Size. See the discussion under Config
on p. 26 for details.
Resolution
Resolution
Appendix
47