Troubleshooting - ATEN CN-6000 User Manual

Troubleshooting

For mouse synchronization problems, refer back to the Mouse discussion on the
previous page. For connection and operation problems, see the table below:
Symptom
I cannot find the
CN-6000 on the network.
Java Client won't
connect to the CN-6000
The CN-6000 doesn't
complete the login.
The mouse doesn't work
properly in the login
dialog box.
Remote mouse pointer
is out of step.
Part of remote window
is off my monitor.
Java Client performance
deteriorates.
Check with your system administrator.
1. Make sure to include the correct name of the web page
when you specify the CN-6000's IP address.
2. Close the Java Client, reopen it, and try again.
The CN-6000's default setting is to use port 9000 and port
9001. This situation can occur if there is a firewall blocking
these ports. Have the administrator change the port
settings.
In the login window the mouse is set to the local computer
setting. After logging in the mouse will work properly.
1. Use the AutoSync feature (see p. 47), to synch the
local and remote monitors.
2. Use the Mouse Synchronization feature (see
p. 48) to bring them back in step.
Use the AutoSync feature (see p. 47), to synch the local
and remote monitors.
Exit the program and start again.
The Java Client
Action
49