Troubleshooting; Administration; General Operation - ATEN CS1708i User Manual

Troubleshooting

The first step in solving problems is to make sure that all cables are securely
attached and seated completely in their sockets. In addition, if your product is
not running the latest firmware version, we strongly recommend that you
upgrade.

Administration

Problem
After upgrading firmware, the CS1708i
/ CS1716i still appears to be using the
old firmware version.
The default network setting for the
CS1708i / CS1716i is DHCP, but the
network uses fixed IP addresses and
doesn't have a DHCP server.

General Operation

Problem
Erratic Operation
Mouse and/or keyboard not
responding due to improper mouse
and/or keyboard reset.
All Station IDs display as 01.
Sudden loss of network connection
due to local reset of CS1708i /
CS1716i.
Mouse Pointer does not move
Mouse Pointer Confusion
Resolution
Your Internet browser is displaying cached web
pages – not new ones. Clear your browser
cache; delete all temporary Internet files and
cookies, close the Internet browser, and then
open a new instance of the browser.
Use the local console OSD's F4 function to
give the CS1708i / CS1716i a fixed IP address.
See SET IP ADDRESS, page 34, for details.
Resolution
Check that the power adapter that was supplied
with the unit is plugged in and functioning
properly.
Press and hold the Reset Switch (see page 9) for
longer than three seconds.
Unplug the cable(s) from the console port(s), then
plug it/them back in again.
Station 1 has suddenly lost power. Wait a few
seconds for the system to reinitialize the station
sequence and display the proper IDs.
Close your CS1708i / CS1716i connection. Wait
approximately 30 seconds, and log in again.
If Mouse DynaSync™ is enabled (see Mouse
DynaSync Mode, page 82), all computers
connected to the switch must use USB Adapter
Cables. Otherwise, the mouse pointer will not
move.
If you find the display of two mouse pointers (local
and remote) to be confusing or annoying, you can
use the Toggle Pointer Display function to hide
the non-functioning pointer. See page 67 for
details.
Appendix
173