Mpf Misfeed Jam - Dell H815DW User Manual

Action
3c
Turn over the print media.
Does this solve your problem?
4a Use print media that is not damp.
Does this solve your problem?
4b
Replace the drum cartridge.
Does this solve your problem?

MPF Misfeed Jam

Action
1
Ensure that the MPF is properly inserted.
Does this solve your problem?
2a
Use thick paper that is 216 g/m
Does this solve your problem?
2b
Use thin paper that is 60 g/m
Does this solve your problem?
2c Load rough surface paper one sheet at a time.
Does this solve your problem?
2d
Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading Envelopes in the MPF."
Does this solve your problem?
2e Is the print media damp?
3a Fan the print media.
Does this solve your problem?
3b
Wipe the retard roller in the MPF with a cloth moistened with water.
Does this solve your problem?
3c If the envelope is deformed, correct it or use another envelope.
Does this solve your problem?
3d
Turn over the print media.
Does this solve your problem?
4a Use print media that is not damp.
Does this solve your problem?
4b
Replace the drum cartridge.
Does this solve your problem?
520
Troubleshooting Guide
2
or less.
2
or more.
Yes No
The task is complete. Go to action 4a.
The task is complete. Go to action 3a.
The task is complete. Contact Dell.
Yes No
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
• Thick - 2a
• Thin - 2b
• Rough Surface - 2c
• Envelope - 2d
If using paper other
than the above, go to
action 2e.
The task is complete. Go to action 3a.
The task is complete. Go to action 3a.
The task is complete. Go to action 3b.
The task is complete. Go to action 3c.
Go to action 3d. Go to action 3a.
The task is complete. Go to action 3b.
The task is complete. Go to action 4b.
The task is complete. Go to action 3a.
The task is complete. Go to action 4a.
The task is complete. Go to action 3a.
The task is complete. Contact Dell.