Dell H815DW User Manual page 526

Problem
Diagonal lines appear jagged when scanned
using the DADF.
Message appears on your computer screen:
• "Device can't be set to the H/W mode you
want."
• "Port is being used by another program."
• "Port is Disabled."
• "Scanner is busy receiving or printing data.
When the current job is completed, try
again."
• "Invalid handle."
• "Scanning has failed."
The printer does not properly transfer scan
data to a specified destination via the Scan
to Email or Scan to Network Folder feature.
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server 2003 computer.
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
®
Server 2008 or Windows Server
computer.
526
Troubleshooting Guide
Action
If the document uses thick media, try scanning it from the document glass.
There may be a copying or printing job in progress. When the current job is
complete, try the job again.
The selected port is currently being used. Restart your computer and try again.
The cable may be improperly connected or the printer may be turned off.
The scanner driver is not installed or an operating environment is not set up
properly.
Ensure that the port is properly connected and the printer is turned on. Then
restart your computer.
Check that the USB or Ethernet cable is connected properly.
Check if the following settings have been set correctly on the Dell Printer
Configuration Web Tool.
Scan to Network Folder
Check the following settings under Address BookServer Address:
• Server Address
• Share Name
• Server Path
• Login Name
• Login Password
Scan to Email
Check the following setting under Address BookE-Mail Address:
• Address
Enable Windows Image Acquisition (WIA) on the computer.
®
To enable Windows Image Acquisition (WIA):
Click Start, point to Administrative Tools, and then click Services.
1
Right-click Windows Image Acquisition (WIA), and then click Start.
2
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
®
2008 R2
Click Start, point to Administrative Tools, and then click Server Manager.
1
Under Features Summary, click Add Features.
2
Select the Desktop Experience check box, click Next, and then click Install.
3
Restart the computer.
4