Misfeed Jam - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

2 Do you have a spare PHD unit?
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See
2. On the Registration Adjustment page, click the Color Regi Chart button.
3a
The Color Regi Configuration Chart is printed.
Is the problem resolved?
Print the Color Regi Configuration Chart and manually correct the color registration.
1. On the Registration Adjustment page, click the Color Regi Chart button.
The Color Regi Configuration Chart is printed.
3b
2. Identify the offset values from the chart and and enter them in Color Registration Adjustment 1 (Lateral) and
Color Registration Adjustment 2 (Process). See
3. Click the Apply New Settings button.
4. Click the Color Regi Chart button to print the Color Regi Configuration Chart again.
Is the problem resolved?

Misfeed jam

Action
Ensure that the tray 1 is properly inserted.
1
Is the problem resolved?
Use Thick paper that is 216 gsm or less.
2a
Is the problem resolved?
Use Thin paper that is 216 gsm or less.
2b
Is the problem resolved?
Load Coated paper one sheet at a time.
2c
Is the problem resolved?
Ensure that the envelope is properly loaded in the tray 1 or single sheet
feeder as instructed in "Loading Envelopes"
2d
Is the problem resolved?
Ensure that the print media is not curled.
2 e
Is the problem resolved?
2f Is the print media damp?
Fan the print media.
3a
Is the problem resolved?
Wipe the retard roller in the tray 1 with a cloth moistened with water.
3b
Is the problem resolved?
If the envelope is deformed, correct it or use another envelope.
3c
Is the problem resolved?
Turn over the print media.
3d
Is the problem resolved?
Use print media that is not damp.
4a
Is the problem resolved?
Replace the PHD unit if you have a spare unit.
4b
Is the problem resolved?
"Replacing the Print Head Device (PHD) Unit"
"Adjusting Color Registration"
or "Loading an Envelope".
and "Installing the PHD Unit".
for details.
Yes No
Proceed to the action corresponding to the type of the
print media being used:
Thick - 2a
l
Thin - 2b
l
Coated - 2c
l
The task is
Envelope - 2d
l
complete.
If performing manual duplex printing, go to action 2e.
If using paper other than the above or if not performing
manual duplex printing, go to action 2f.
The task is
Go to action 3a.
complete.
The task is
Go to action 3a.
complete.
The task is
Go to action 3b.
complete.
The task is
Go to action 3c.
complete.
The task is
Go to action 3a.
complete.
Go to action
Go to action 3a.
3d.
The task is
Go to action 3b.
complete.
The task is
Go to action 4b.
complete.
The task is
Go to action 3a.
complete.
The task is
Go to action 4a.
complete.
The task is
Go to action 3a.
complete.
The task is
Contact Dell.
complete.
Go to action
Go to action 3a.
3b.
The task is Contact
complete. Dell.
The task is Contact
complete. Dell.