Mpf Multi-Feed Jam - Dell H815DW User Manual

Action
4
Fan the print media.
Does this solve your problem?
5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?

MPF Multi-feed Jam

Action
1 Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using other type of print media, go to action 3.
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
3 Use print media that is not damp.
Does this solve your problem?
4
Fan the print media.
Does this solve your problem?
5 Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
6
Decrease the number of print media to be loaded to the MPF.
Does this solve your problem?
Noise
Action
1
Replace the fusing unit, the transfer unit, and the retard roller.
Replace the fusing unit, the transfer unit, and the retard roller. See
a
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
After you replace the fusing unit, the transfer unit, and the retard
b
, press the
roller
Report/List.
Tap Demo Page
c
The demo page is printed.
Does this solve your problem?
2 Replace the drum cartridge.
Does this solve your problem?
3
Replace the toner cartridge. See "Replacing the Toner Cartridge."
522
Troubleshooting Guide
button and tap
(Information)
.
Yes No
The task is complete. Go to action 5.
The task is complete. Contact Dell.
Yes No
- -
The task is complete. Go to action 4.
The task is complete. Go to action 4.
The task is complete. Go to action 5.
The task is complete. Go to action 6.
The task is complete. Contact Dell.
Yes No
The task is complete. Go to action 2.
The task is complete. Go to action 3.
The task is complete. Contact Dell.
(The toner cartridge
has been damaged.
Replace it with a new
one.)