C.2 Error Codes - Image Access WideTEK 25 Operation Manual

C.2 Error Codes
The scanner does report error conditions on the display and through the API. Some errors
are only sent to the API.
A green problem description signals that operation of the scanner is still possible although
the error will have an influence on the behavior or quality of the scanner.
A red problem description signals that a problem occurred which will stop the scanner and
further scanning is inhibited.
Note: Problem description text with a red background indicates a critical error.
Text with green background indicate warnings.
White backgrounds indicate that the message is information only.
Error # Error message shown in
the display
1
2
4
5 E05 S2N BOARD
7 USER BREAK
8
9
10
11
12
14
20 E20 MOTOR 1 (O)
SCAN DRIVE
21 Error 21 Motor 1:
Transport locked
Manual
Error message sent to
application
Scanner in use.
Invalid session ID.
Invalid password
S2N board failure
Stop button pressed.
User timeout
Warming up
Invalid setting value.
Setting does not exist.
Invalid user docsize.
Invalid resolution or color
mode.
Motor 1 (Scan drive): End
switch permanently open.
Motor 1 / PCI 1 (Box drive):
Transport locked
Problem description
An attempt to access the scanner
was made from a different
application.
An attempt to access the scanner
with an invalid session ID was made.
An attempt to access the scanner
with an invalid password was made.
The S2N board is either not found or
found defective. Make sure board is
sitting correctly on the motherboard.
The stop button was pressed during
the operation.
The function ended because of a
time out
The device is still warming up and
cannot be used.
The value sent to the device is
invalid.
The settings does not exist.
The size of the user format is invalid.
Either the resolution or the color
mode is invalid.
The home position switch is
permanently open. The mechanics of
the corresponding motor could be
blocked or the switch/cable is
defective.
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