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Printed in Germany. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of Image Access is prohibited. Scan2Net® is a registered trademark of Image Access. Other designated brands herein are trademarks of Image Access.
Dear Customer, We congratulate you on the acquisition of this innovative product from Image Access. We at Image Access are proud of the work we do; it is the result of our extremely high standards of production and stringent quality control.
About this Manual Operation Manual The Operation Manual gives all information about the normal operation and behavior of the device. It is written for people who only operate the device and do not perform setup and adjustment procedures. All device elements and software functions are described in detail, although some of them might never be used.
Order of chapters A.5 to A.8 have been changed. Chapter D.3 Electr. Spec.: New value for stand-by consumption, another power supply is used. As an ENERGY STAR® Partner, Image Access has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Page 6...
Powering up the WideTEK 25................23 A.11 WideTEK 25 Touch Panel ................... 23 A.11.1 Starting the WideTEK 25 from Stand-By Mode A.11.2 Turning-off the WideTEK 25 by the Touch Panel A.11.3 The Help Function A.11.4 Navigating through the Screens A.11.5...
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Table of Content, part 2 A.11.6 Self Test Mode A.11.6.1 IP Address A.11.6.2 White Balance A.11.6.3 Lamp On / Off A.11.6.4 Exit Selftest A.11.6.5 Touch Adjust A.11.6.6 Touch Test A.11.6.7 Stitch Test A.11.6.8 EMV Test A.11.6.9 Shutdown Scanner A.11.7 Start Menu Screen A.11.8 Output Control Screen A.11.8.1...
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Table of Content, part 3 B Software ------------------------------------------------------------------------ 52 Start Screen......................52 The Main Screen ....................53 B.2.1 The Options Screen B.2.2 The Properties Screen B.2.3 The Camera Screen B.2.3.1 Threshold Dynamic / Threshold Fixed B.2.3.2 Despeckle B.2.4 The Settings Screen B.2.5 The Format Screen Output Options.....................
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Table of Content, part 4 C Tests and Troubleshooting ---------------------------------------------- 92 Troubleshooting Matrix ..................92 Error Codes ......................93 Warnings ......................95 Information ......................95 D Technical Data---------------------------------------------------------------- 96 Scanner Specifications..................96 Ambient Conditions ..................... 96 Electrical Specifications..................97 Dimensions and Weight ..................97 CE Declaration of Conformity ................
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Table of Pictures Picture 1: Minimum distances....................16 Picture 2: Scanner WideTEK 25 in transport box ..............18 Picture 3: Position of transportation locks................19 Picture 4: Removing the transportation lock ..............19 Picture 5: Inserting the transportation lock ................20 Picture 6: Back of WideTEK 25 ..................22 Picture 7: Connectors on the WideTEK 25 ................22...
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Table of Pictures, part 2 Picture 31: Image Control 2....................40 Picture 32: Image Control 3....................41 Picture 33: Format Control 1 ..................... 42 Picture 34: Format Control 2 ..................... 43 Picture 35: File Control...................... 44 Picture 36: Transport Control .................... 47 Picture 37: List of available jobs..................
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Table of Pictures, part 3 Picture 61: "Zoom in" result ....................67 Picture 62: Output Option Show ..................69 Picture 63: Output Options in Scan Window..............69 Picture 64: Output Option Print..................70 Picture 65: Available List of Printers for Option Print............70 Picture 66: Output Option Copy..................71 Picture 67: Output Option FTP Upload ................74 Picture 68: Output Option Mail...................76 Picture 69: Output Option Network ..................78...
(Standard for Canada) EN 60950-1, Safety for Information Technology Equipment (European standard) General Notice This manual describes the functions of a complete equipped WideTEK 25 scanner. If your device is not equipped with all features, deviations are possible. Page 14...
13. Always turn the power off and unplug the power cord from the wall receptacle before cleaning the scanner. 14. When cleaning, only use Image Access approved cleaners. Do not use any type of solutions, abrasives, or acids such as acetone, benzene, kerosene, mineral spirits, ammonia, or nitric acid.
Do not operate the scanner in an area that has poor air circulation and/or that is non- ventilated. Place the WideTEK 25 on a flat and solid base. The load bearing capacity of the base must correspond to the device weight.
Maintenance and Repair Note: There are not any parts or components of the WideTEK 25 scanner which can be repaired by the user. All repairs and service works should be done by a trained technician only. A.6.1 Cleaning Important: Ensure that no liquids will penetrate into the device housing.
Picture 2 shows the transport box including all material which comes with the scanner. Picture 2: Scanner WideTEK 25 in transport box Scanner WideTEK 25. Plastic bag with “Recovery Key” and cable set. The cable set consist of: Network cable.
Transportation Locks A.8.1 Removing the transportation locks Attention The transportation locks have to be removed before initial start-up of the device! The transportation locks are located at the back of the scanner. A label marks each transportation locks. Picture 3: Position of transportation locks Turn the transportation lock counterclockwise to remove it.
Switch off the WideTEK 25 at the main power switch (see Picture 7). Picture 5: Inserting the transportation lock Insert carefully the transportation locks which come with the scanner.
Connecting to the Power Source Before connecting the scanner to the electrical outlet check the following items: Ensure the electrical outlet is in perfect condition and that it is properly grounded. Ensure that the electrical outlet is equipped with a fuse with the proper capacity.
A.9.1 Connectors on the Back Picture 6: Back of WideTEK 25 Picture 7: Connectors on the WideTEK 25 1: Power connector and main power switch 2: Serial connector 3: VGA connector 4: Two foot pedal connectors 5: Network cable connector...
A.11.1 Starting the WideTEK 25 from Stand-By Mode When the WideTEK 25 is in stand-by mode, it can be started by tapping the touch panel on any arbitrary position. The touch panel lights up and a rotating hourglass indicates that the start sequence is running.
To turn off the WideTEK 25, press and hold the Stop button on the touch panel. While the Stop button is held, a counter in the button shows the remaining time until the WideTEK 25 is powered down.
A.11.4 Navigating through the Screens Some of the screens show on the bottom line the buttons Returns to the former screen. Sometimes only the symbol < is displayed. Switches to the next logical screen, e.g. from Format Control 1 to Format Control 2.
A.11.6 Self Test Mode While the start sequence is running, the WideTEK 25 can be switched to Self Test mode. Tapping on the touch panel at least three times starts the setup mode. After the start sequence is finished, the touch panel shows the Self Test 1 screen.
A.11.6.1 IP Address Touch the control field IP Address. The touch panel changes to the Network setup screen. Picture 14: Network setup Touch on the line to be changed, e.g. the Address line. The touch panel shows: Picture 15: Numeric key pad Enter the new values.
A.11.6.2 White Balance Touch the White Balance button to start the white balance measurement sequence. Place the white reference sheet on the upper edge of the glass plate. The white reference sheet must cover the complete width of the glass plate. Then touch the Cont.
A.11.6.5 Touch Adjust This function defines the dimension of the writing area of the touch panel. The first step after selecting this function must be done very quickly to activate the adjustment procedure. Note: It is recommended to read first, then act. It is recommended to use for the following adjustment steps an appropriate pen, e.g.
EMV Test This function is used for Electromagnetic Compatibility (EMC) tests. After inserting a test document into the scanner, the scan sequence is repeated until the button is pressed. A.11.6.9 Shutdown Scanner Switches the WideTEK 25 scanner off. Page 30 Manual...
A.11.7 Start Menu Screen Picture 21: Start menu screen When all initial tests are finished, the display shows the start menu screen. At the top of the start menu, the main controls to start a scan sequence and to stop the current action are displayed.
A.11.8 Output Control Screen Picture 22: Output controls A.11.8.1 FTP Server The “Ftp Server” button on the Output Control menu enables the user to enter all necessary information for data transfer to a dedicated FTP server. The parameters are entered in two screens named Ftp Server 1 and Ftp Server 2. A.11.8.1.1 Ftp Server 1 This screen contains the server IP address and the port, the user name and the password...
A.11.8.1.2 Ftp Server 2 This screen contains all data for the connection with a FTP server. Stores all parameters. Erases all changes. Picture 24: Ftp Server 2 Use proxy Select Yes to use a proxy server for the connection. Auth. Defines the type of authentication at the FTP server.
A.11.8.2 Email Address This menu item enables the user to send the scanned image to any arbitrary e-mail address. Picture 25: E-mail address parameters To store all entries of this menu touch the button A.11.8.2.1 Input an E-Mail Address Tap on the line of the e-mail address. The screen changes to input mode as shown in Picture 10 and Picture 11.
A.11.8.3 Windows Network Allows the user to define the network path where the image should be stored, the define the authentication method, define the user name, define the password, define the filename Picture 26: Network parameters To store all entries of this menu touch the button A.11.8.3.1 Input a Network Address...
A.11.8.4 Viewer Control An external monitor can be connected to the WideTEK 25 to show the scanned image directly. Touching the Viewer Control button starts the Zoom/Move Control mode. When this mode is active, the displayed image on the screen can be moved and the zoom factor can be changed.
A.11.8.5 Sound Control The menu item Sound Control allows the user to link sounds to system events. Picture 29: System events and sound files To select a system event, touch the scroll bar in the left window or the up/down arrows. The currently selected sound file associated with this system event will be displayed in the right window.
A.11.9 Image Control Screen The parameters are set in two screens named Image Control 1 and Image Control 2. A.11.9.1 Image Control 1 Picture 30: Image Control 1 In general: Tap the + or – to change the values in steps of one. ...
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A.11.9.1.4 Sharpness An automatic sharpening algorithm is applied to the image before any other operation is performed. The value zero disables the function. Very high values may produce artifacts, depending on the document characteristics. A.11.9.1.5 Resolution This parameter defines the scanner’s resolution. This button offers three ways to set the desired value: ...
A.11.9.2 Image Control 2 Picture 31: Image Control 2 Note: Depending on the selected color mode, some buttons may not be displayed. A.11.9.2.1 Threshold (only in Binary mode) Defines the contrast control mode. Available modes are Fixed and Auto. Fixed: The contrast is fixed to defined value.
A.11.9.3 Image Control 3 Picture 32: Image Control 3 Note: Only in the color modes 24b color, 8b color, and Grayscale. A.11.9.3.1 Exposure Defines the exposure correction mode. Available are Black Cut, Auto and Fixed. Black cut All color values in the image which are below the threshold for black are displayed as black.
A.11.10 Format Control Screen The parameters are set in two screens; Format Control 1 and Format Control 2. By using the Back and More buttons, you can switch between the Format Control screens. A.11.10.1 Format Control 1 Picture 33: Format Control 1 A.11.10.1.1 Format This control specifies the format of the document.
A.11.10.2 Format Control 2 Picture 34: Format Control 2 A.11.10.2.1 Auto margin The Auto margin control detects the edges of a document and cuts it out of the scanned image. If the value (in pixels) is negative, the resulting image will be smaller than the document. This is helpful to remove unwanted borders from the image.
A.11.11 File Control Screen Picture 35: File Control The control File format specifies the file format of the image file. Depending on the selected file format all other controls in this screen vary. The list of formats includes JPEG, TIFF, PNM, and PDF (if the option is installed). A.11.11.1 JPEG When selecting the file format JPEG the functions of the controls are: ...
A.11.11.2 TIFF When selecting the file format TIFF the functions of the controls are: Note: Depending on the selected color mode in Image Control the available compression methods vary. TIFF compr. None: Available with all color modes. JPEG: Available with “24b color” and “Grayscale”. Additionally the controls “JPEG quality”...
A.11.11.4 PDF When selecting the file format PDF the functions of the controls are: JPEG quality: Defines the compression rate. The JPEG quality level is defined with this control. A higher percentage gives better quality but the file size will increase.
A.11.12 Transport Control Screen Picture 36: Transport Control A.11.12.1 Start button The Start button defines the start method of the scanner. Direct: The scan starts when the scanner receives the start command from the application. Wait: The scan will only start if the start button is pressed. The start button can also be a foot pedal.
A.11.13 Job Picture 37: List of available jobs The control Job allows the user to create and store specific settings of the scanner. This is useful if the scanner is operated by several users with different settings for document size, resolution or other parameters. A.11.13.1 Creating a Job Creating a “job”...
Tap on Create to save the job. Tap on with password to save the job in combination with a password. Tap on Cancel to cancel procedure. Picture 39: Creating a job If a password should be used, tapping on the button with password opens a screen as shown in the picture on the left.
A.11.13.2 Selecting a Job New job names are added to the list of available jobs. Jobs can be selected from the list of available jobs by tapping on the selection arrow or directly on the job name. Tapping the Select button activates the job. Selecting a password protected job opens a screen where the operator must enter the password.
A.11.14 Software Option: Scan2VGA An external monitor can be connected to the WideTEK 25 to show, edit and save the actual scanned image on the fly. When the scan sequence has been finished the menu in the touch panel changes.
Software Essentially, the scanner is a web server and comes with its own HTML-based user interface. To access a Scan2Net scanner, any standard web browser can be utilized. Start Screen Start your browser. Enter the IP address of the scanner. The default IP address of the scanner: 192.168.1.50 The start screen of the integrated user interface will be displayed.
The Main Screen After launching the scan application, the main screen of the integrated user interface will open. The main screen is structured in three parts. Switching between the sections is done with a mouse click. Picture 44: Main screen 1: The menu bar of the large frame on the upper right part has five menu items: ...
2: The eight control buttons in the lower part of the screen control the output modes. As default the output mode Show is selected. After clicking onto the button Preview or onto the button Scan Now a window opens and shows the image. When selecting Save the scanned image will not be displayed.
B.2.1 The Options Screen Options Picture 46: screen Document Mode allows the user to select between different types of documents. Currently the only mode is Flat Mode. In this mode the scanner works with a fixed focus setting, regardless of the actual shape of the document. Preview Scale selector will be used for previews.
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Image Rotation The image can be rotated before it is displayed. The rotation can be any degree of out of 90°, 180°, 270° or none. The angle is defined in the clockwise direction. Click on the selection arrow and select the rotation angle from the list. Embedded ICC switch is either Yes or No.
B.2.2 The Properties Screen Properties Picture 47: screen Color Mode allows the user to select various color modes. 24bit Color, 8bit Color, Grayscale, Binary and Photo are available color modes. The available color modes are displayed in the picture on the left.
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File Format defines the file format that is used to store a scanned document. Note: There are some interdependencies between Color Mode File Format. That means, it is not possible to combine all color modes with all file formats. For example, an image scanned in “24bit Color” can not be stored in TIFF file format with TIGG G4 compression.
Splitting Image function allows the operator to split the image of the scanned document. Off: No page splitting. Auto: The first image is taken from the side which is defined in the setup menu as start page. Click on Preview or Scan now again to get the other half.
Additional Margin [mil] can be added to or taken away from the image. Picture 50: Additional Margin/Auto Density slider The margin is defined in mil (1/1000 inch). The desired value can be entered as a numeric value or by clicking on the slider and moving it to the desired value. If a numeric value us entered, confirm the input with the ENTER key or the TAB key on the PC keyboard.
B.2.3 The Camera Screen Camera Picture 52: screen Resolution field allows the operator to set the desired resolution in two ways. Selecting the resolution: Click the selection arrow beside the right field. Select the desired value from the list. Entering the resolution: Enter any value between 150 dpi and 1200 dpi into the left field.
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Exposure function sets the threshold value for the black cut function or for the auto exposure function. Note: Exposure function is not displayed in the color modes Binary and Photo. Picture 53: Exposure control slider When Black Cut or Auto are selected, an additional slider is displayed. Function disabled.
B.2.3.1 Threshold Dynamic / Threshold Fixed Picture 54: Threshold method selector In the color mode Binary an additional button allows to select between Dynamic Fixed threshold. Dynamic The contrast level in the image varies depending on the content of the document.
B.2.4 The Settings Screen Settings Picture 56: screen Language Selector Sets the language of the user interface. Available languages are English (english), German (deutsch), French (francais), Polish (polski), and Russian (Cyrillic script). Note: After selecting the language the user interface changes immediately to the selected language.
Skin Selector Skin Selector allows the operator to choose between different surfaces (skins) for the user interface. The picture on the left shows the currently available surfaces. More skins can be designed and integrated by the user. Picture 57: Available skins Tool Tips If activated the user will be informed with short texts about the available functions in each screen.
B.2.5 The Format Screen Format Picture 59: screen When selecting this screen, a test image is displayed. If a scan has been executed before selecting the Format screen, the image scanned and displayed at last is shown. The dimension of the image depends on the selected format in the Properties screen.
To select a specific area of the image, click with the mouse in the preview area and drag a rectangle. Dragging the rectangle with the mouse starts in the upper left corner and ends in the lower right corner. Click the Zoom in button to display the selected area of the image in detail. ...
Output Options Select output option here There are eight output options available on a Scan2Net scanner, selectable at the bottom part of the main window. B.3.1 Output Option Save Select the output mode by clicking with the mouse on the button Save. When the output option Save is selected, a preview window will not open.
B.3.2 Output Option Show In most cases, the button Show is activated. Picture 62: Output Option Show A scan will open a new browser window and display the image on the screen. The output options described in this and the following chapters are accessible from a menu present in the upper part of each scanned image.
B.3.3 Output Option Print This output option prints the image at a locally configured printers. Picture 64: Output Option Print After the scan is executed, the standard printer interface opens. The user can select one of the available printers. Picture 65: Available List of Printers for Option Print Page 70 Manual...
B.3.4 Output Option Copy This output option prints directly to a previously installed network printer. The Option is used to configure the remotely connected printer. Picture 66: Output Option Copy B.3.4.1 Remote Printer Parameter Description Printer Preset Choose a printer configuration out of five possible sets of parameters.
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Parameter Description Login Enter the login for the printer if Server Authentication is set to Yes. (with SMB Printer Queue only) Password Enter the password for the printer if Server Authentication is set to Yes. SMB Path Enter the path of the directory where the printer is established.
B.3.4.2 Printing Enhancement Parameter Description Quality Level Allows to select the printing quality in steps from Draft to Best quality. (with DesignJet only) Only available with HP/RTL compliant remote printers. ICC Profile Select the profile used for printing. One can upload a set of printer ICC profiles in the Poweruser setup.
B.3.5 Output Option FTP Upload The scanner can directly scan to an FTP server. Picture 67: Output Option FTP Upload Go to Options to configure the FTP interface. A configuration window will pop up. B.3.5.1 FTP Server Parameter Description Preset Choose a preset out of five possible sets of parameters.
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Parameter Description File name prefix Enter the file name prefix. A time stamp will be added to this prefix to form the complete file name. Use a FTP Proxy ? Switch on/off the use of an FTP proxy for connecting to a remote FTP server outside the local network.
B.3.6 Output Option Mail The scanner can directly send each scan via e-mail. Picture 68: Output Option Mail Go to Options to configure the mail interface. The above configuration window will pop B.3.6.1 Mail Server Parameter Description Preset Choose a preset out of five possible sets of parameters. If you click on Change Name you can change the name of this...
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Parameter Description Login Enter the user name for authentication at the outgoing mail server. Password Enter the password for authentication at the outgoing mail server. The password is stored using encryption. Protocol Choose the connection protocol. SMTP is the most common protocol.
B.3.7 Output Option Network SMB is a network protocol which is used by Microsoft Windows-based networks. If output option Network is selected, the scans will be stored directly in a network directory. Picture 69: Output Option Network Go to Option to configure the SMB Upload interface.
B.3.7.1 SMB Configuration Parameter Description Preset Choose a preset out of five possible sets of parameters. If you click on Change Name you can change the name of this set. Port (139) Enter the IP port of the SMB network communication. Default is port 139.
The output option USB enables direct scanning to a USB Standard-A flash memory data storage device. Picture 70: Output Option: USB At the front panel of the WideTEK 25 scanner a USB connector is found beside the touch panel. Picture 71: USB stick in USB connector...
B.3.8.1 USB Storage Device Parameter Description Partition Shows the status and available memory of the currently mounted partition of the connected USB flash device. Directory Allows choosing a subdirectory on the connected USB drive for storing the scans. File name Shows the actually setting of wildcard characters for the automated naming of each produced image file.
Information The start screen (Picture 43) shows three buttons. The button Information gives a short summary of the device parameters. Picture 72: Information The screen is helpful if technical support is necessary. It shows e.g. the exact device type, the installed firmware version as well as currently installed options. Click the button Back to return to the start screen.
The Setup Screen The system level is divided in three access levels. The access levels Poweruser and Admin are protected through a password. The User access level allows showing certain information about the system like power up time, remaining lamp life time or firmware version. Furthermore the access level User allows to set some basic parameters.
B.5.2 Access Level User Click the button User . This will open the below displayed screen. Picture 74: User screen The user screen is divided into two sections. The section Information shows some details of the scanner and gives a general operation information.
Picture 75: Device Info screen The tables following the keyword show the current status of the WideTEK 25 scanner. The most important information for users is the firmware version in the second table. Other information may be of interest if a service technician is onsite or if the service hotline is called.
B.5.2.2 Operation Info Screen In the section Information click the button Operation Info and the following list will show various scan counters and elapsed times. Picture 76: Operation Info screen The following table gives a brief description. Field Description Total Scan Count The total number of scans performed since the scanner left the factory.
B.5.2.3 User Settings Screen In the section User Settings click the button User Settings and the following screen will be displayed. Picture 77: Available user settings Click onto the links below the headline to set the respective parameters. To return to the Login screen (Picture 73) click the button Setup Menu To return to the USER screen (Picture 74) click the button Back to Main Menu .
B.5.2.3.1 Energy Star power down The WideTK 25 scanner is Energy Star compliant. Use the function Energy Star power down to set the time until the scanner goes into stand-by mode. Click on the link Energy Star power down. Click on the selection arrow and select the desired value...
B.5.2.3.2 Volume Click the button Volume to set the loudspeakers volume of the scanner. Picture 79: Volume level A screen opens and shows a graphic to symbolize the volume. Click on the percentage value to change the volume level. The color of the graphic will change depending on the selected volume level.
B.5.2.3.3 Foot Pedal Click the button Foot Pedal to define a function for the foot pedals. Picture 80: Foot pedal settings The scanner has two connectors (FS1 and FS2) on its back to connect foot pedals. For each foot pedal a specific action can be defined. Click below the designated foot pedal and select from the drop-down list which action should be executed when the pedal is operated.
B.5.2.3.4 Splitting Start Page Click the button Splitting Start Page and select either the left page or the right page as start page. Picture 81: Splitting start page In some cases it is necessary to start splitting the documents image in reverse order, i.e. starting with the right side followed by the left side in the second step.
Tests and Troubleshooting Troubleshooting Matrix Fields with a light blue background need the Poweruser access level. All other fields are available to all users. Problem Possible cause Action The touch panel does not No power Check main outlet, power cord, power- show the stand-by message.
Error Codes The scanner does report error conditions on the display and through the API. Some errors are only sent to the API. A green problem description signals that operation of the scanner is still possible although the error will have an influence on the behavior or quality of the scanner. A red problem description signals that a problem occurred which will stop the scanner and further scanning is inhibited.
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Error codes, part 2 Error # Error message shown in Error message sent to Problem description the display application File format not supported. The specified file format is not supported or it is invalid in combination with the color mode. Preview not possible The application specified an invalid preview scale.
Error codes, part 3 Error # Error message shown in Error message sent to Problem description the display application Error 69: Camera 1 adc error. Test data transfer through analog ADC error camera 1 digital converter failed. Check cables / connectors to camera 1. Error 70: Camera 2 adc error.
Technical Data Scanner Specifications Optical System Maximum Document Size 25 x 17,7 inch / 635 x 420 mm Optical Resolution 1200 x 600 dpi Two tricolor CCDs, encapsulated and dust- Sensor Type: proof 12bit grayscale (internal resolution) 36bit color (internal resolution) Sensor Resolution: 45.600 pixels (2x 22.800) 1bit Black/White...
Electrical Specifications This device is Energy Star compliant. Voltage 100–240V AC Frequency 50/60 Hz Power Consumption Stand-by 0.1 W Start Procedure 90 W Ready to scan, lamps off 70 W Scanning 105 W Dimensions and Weight Scanner outer dimensions 160 x 1026 x 782 mm (H x W x D) 6,3 x 40,3 x 30,8 inch Weight of Scanner 41 kg...
Image Access GmbH Hatzfelder Strasse 161 – 163 42281 Wuppertal, Germany herewith declares that the Product: WideTEK 25 Scanner Model Designation: WT25 –XXX XXX represents the device version number and configuration details) Serial number: is in conformity with the following European standards and IEC directives:...
FCC Declaration of Conformity Responsible party: Image Access GmbH Hatzfelderstrasse 161 – 163 42281 Wuppertal, Germany Product: WideTEK 25 Model Designation: WT25 –XXX XXX represents the device version number and configuration details) For unique identification of the product configuration, please submit the 12-digit serial number found on the product to the manufacturer.
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