PC-EFTPOS i5100 Operating Manual page 90

Code Display
98 SYSTEM ERROR
TC DECLINED TC
TL DECLINED TL
XO
DECLINED TIME OUT
X7 CANCELLED SYSTEM
ERROR
Z1
CANNOT PAY
Z3 ISSUER UNAVAILABLE
Z4
CANNOT PAY
88
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
Cause/Action
• Turn terminal off, then back on, and retry
the transaction
• Contact the Helpdesk if the problem
persists
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Signature error
• Retry the transaction
• Contact the Helpdesk if the problem
persists
• Retry the transaction
• Contact the Helpdesk if the problem
persists
• Obtain another form of payment
• Obtain another form of payment
• Obtain another form of payment
GLOSSARY OF COMMON TERMS