How To Process A Tip Adjustment - PC-EFTPOS i5100 Operating Manual

5.7 How to Process a Tip Adjustment.

A tip adjustment is performed after the original transaction has been processed. The
customer verifies the base amount of the sale, offers a tip and signs the receipt. The
adjustment transaction is then processed.
Note:
• Tip Addition applies to credit and charge cards only.
• The original purchase must not yet have been settled.
• when tip addition is enabled, a signature must be obtained if the receipt reads
'Approved with Signature' or if the cardholder writes a tip addition on the receipt.
This applies even if the original purchase is approved with PIN. A signature does
not need to be obtained if the receipt shows the original purchase as 'Approved',
and no Tip is added.
TERMINAL DISPLAY
hh:mm
ENTER ROC NO
SCANNING BATCH
PLEASE wAIT
VERIFY TIP
CORRECT?
CREDIT TIP
APPROVED
36
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
READY
LOGO
dd/mm/yy
ON POS
PROCEDURE
Initiate a tip adjustment via the POS.
This message will be displayed, if the ROC (Record
of Charge) number was not entered on the POS.
Key in the ROC number of the transaction that
needs adjustment on the POS and press ACCEPT.
The terminal will search for the transaction.
The transaction details will be displayed on the
POS.
Press YES on the POS to confirm the tip
addition.
This message will be displayed if the tip addition
is approved.
TRANSACTION PROCEDURES