Pin Entry; Operating Training Mode - PC-EFTPOS i5100 Operating Manual

an alternative form of payment requested:
- Credit account transaction DECLINED
- Savings/Cheque account transaction DECLINED
- Credit/Debit card will NOT READ when performing a Savings/Cheque account
transaction.
Note: The non compliance to the above procedure will be considered a serious breach
of the merchant agreement and may result in termination of your merchant facility.
4.4

PIN Entry.

There are three different PIN request messages that can be displayed on the terminal
when a transaction is being processed. The display shown will depend on the card
used.
The three PIN request messages are:
1. PIN AND ENTER for mandatory PIN entry
2. PIN OR ENTER for optional PIN entry
3. PRESS ENTER for no PIN entry
As the cardholder enters their PIN on the terminal, asterisk (*) characters will be
displayed for each digit entered. A minimum of four and maximum of twelve digits can
be entered. PIN entry is finalised by pressing the ENTER key on the terminal.
The CANCEL key on the terminal cannot be pressed to exit/cancel the transaction.
The transaction can be cancelled by pressing the CANCEL key on the POS if required.
If an incorrect digit is entered during PIN entry, it can be cleared by pressing the
CLEAR key on the terminal.
PIN entry will time out after sixty seconds if no keys are pressed.
For offline PIN on chip cards, the terminal will check the PIN attempt counter and if
there is only one attempt remaining, a warning will be displayed.

4.5 Operating Training Mode.

Training mode helps you train new staff members in the operation of the terminal.
Training mode can be initiated at any time during the day, from your POS, whenever
the terminal is in a READY state, without affecting live value totals. During training
mode the terminal will not connect to the host but will perform all transactions
offline. Transactions performed in training mode will not affect your settlement total.
Please Note:
• Training mode is not supported when the terminal is in standalone lite mode.
• The terminal will only display **TRAINING MODE** once a transaction is
initiated.
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PC-EFTPOS i5100 MERCHANT OPERATING GUIDE PROCEDURES