How To Void A Transaction - PC-EFTPOS i5100 Operating Manual

5.5 How to Void a Transaction.

The Void function can be carried out on credit or charge cards to reverse a
transaction that has not yet settled (where available).
Note:
• Debit card and pre-authorisation transactions cannot be voided.
TERMINAL DISPLAY
READY
LOGO
hh:mm
ENTER ROC NO
ON POS
PASSwORD
SCANNING BATCH
PLEASE wAIT
VERIFY VOID
CORRECT?
CREDIT VOID
APPROVED
Before completing the void, check that the transaction was approved. Hand the
customer their copy of the transaction record and their card. If the transaction
is declined, the terminal will display an error message giving the reason. An
explanation of the error code is available in section 10.2, Response Codes.
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
PROCEDURE
Initiate a void transaction from the POS.
dd/mm/yy
This message will be displayed, if the ROC (Record
of Charge) number was not entered on the POS.
Key in the ROC number of the transaction that
needs adjustment on the POS and press ACCEPT.
Key in the void password and press ENTER.
The terminal will search for the transaction.
The transaction details will be displayed on the
POS.
Press YES on the POS to confirm the void.
This message will be displayed if the void is
approved.
TRANSACTION PROCEDURES
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