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PC-EFTPOS pinpad I3070 Installation Manual

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PC EFTPOS Ping Pad Installation Guide for ArmPOS System.
1.0 Introduction
1.1 PC-EFTPOS Contact Details
1.2 CBA Contact Details
1.3 PC-EFTPOS Authorised Company List
2.0 Hardware Setup
2.1 I3070 Hardware Installation Guide
2.1.1 Installation Steps (USB)
2.1.2 Installation Steps (RS232)
2.1.3 Merchant and Terminal ID Setup
2.2 I5100 Hardware Installation Guide
2.2.1 Installation Steps (RS232)
2.2.2 Installing an OTI ¨C Saturn 6000 Contactless Reader
2.2.3 Merchant and Terminal ID Setup
3.0 Software Setup Configuration for IP Gateway Communication.
4.0 Identify Pinpad Model
5.0 Setup for I3070
5.1 I3070 & I5100 Single/Server POS Setup
5.1.1 (Optional) Setup Dialup as Backup.
5.1.2 Determining the IP address of your server
5.2 I3070 & I5100 MultiPOS Setup
7.0 TCP/IP Communication Check
8.0 Pinpad Connectivity Check
9.0 Troubleshoot Diagram
10.0 FAQ
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Summary of Contents for PC-EFTPOS pinpad I3070

  • Page 1 PC EFTPOS Ping Pad Installation Guide for ArmPOS System. 1.0 Introduction 1.1 PC-EFTPOS Contact Details 1.2 CBA Contact Details 1.3 PC-EFTPOS Authorised Company List 2.0 Hardware Setup 2.1 I3070 Hardware Installation Guide 2.1.1 Installation Steps (USB) 2.1.2 Installation Steps (RS232) 2.1.3 Merchant and Terminal ID Setup...

  • Page 2: Pc-Eftpos Contact Details

    Software Setup Configuration for IP Gateway Communication. (NOTE: Hold Control + Clink on the appropriate link) 1.1 PC-EFTPOS Contact Details PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST. PC-EFTPOS Reception: Phone (02) 9998 9800 PC-EFTPOS Website: http://www.pceftpos.com/ General Enquiries Email: support@pceftpos.com.au...

  • Page 3: Cba Contact Details

    1.2 CBA Contact Details CBA help Desk Number: 1800 022 966 (password for updating TMS) Merchant Enquiries: 1800 230 177 Authorisations ： ： ： ： 1800 813 700 1.3 PC-EFTPOS Authorised Company List Company List...
  • Page 4 2.1 I3070 Hardware Installation Guide 2.1.1 Installation Steps (USB) 1. Do not connect the PINpad to your PC until instructed to by the PC-EFTPOS installer. 2. Connect the USB cable directly to your PC. The PINpad is powered via USB.
  • Page 5 2.2 I5100 Hardware Installation Guide 2.2.1 Installation Steps (RS232) Installation Steps 1. Power the terminal. Connect the supplied power pack to the wall socket. 2. Connect the power adaptor to the round DC power socket on the back of the terminal (connection A).
  • Page 6 2.2.2 Installing an OTI ¨C Saturn 6000 Contactless Reader 1. The Saturn 6000 needs to be connected to Comm Port 1 (RS232-1) of the 5110 pinpad, as it requires power from this port 2. The PC EFTPOS integrated cable will need to move into Comm Port 2 (RS232-2) and use the PSU supplied with the 5110 pinpad for power 4.
  • Page 7 5. Press [2] CAIC and then enter the Merchant ID (15 digits), followed by [OK] 6. Keep pressing the [Clear] button until you are out of the terminal menus (*To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6 digits of the terminals serial number with you)
  • Page 8 3.0 Software Setup Configuration for IP Gateway Communication. In a setup environment, there are three common pinPad business usages as shown: Setup A A single terminal setup (No server) as illustrated on Diagram 1. Diagram 1: Single Pinpad and POS Setup Environment Setup B Multiple POS terminals with pinpads, and a separate server machine with no pinpad that connects to the Gateway as shown in Diagram 2.
  • Page 9 Currently, there are 2 types of pinpad model commonly supplied by any bank which are I5100 and the I3070. Pinpad I5100 Pinpad I3070 Please click on the “Single” or “Multiple” to the correct section of this manual for further setup instructions. (NOTE: Hold Control + Clink on the appropriate link) I5100 –...
  • Page 10 5.0 Setup for I3070/I5100 To install software Select Next Keep default directory (1) Select Next (2)
  • Page 11 Select “PCEFTPOS Client and Server” even for single terminal (1) Select Next (2) Keep default folder (1) Select Next (2)
  • Page 12 Select Next Select Install...
  • Page 13 5.1 I3070 & I5100 Single/Server POS Setup Select Here Select Next...
  • Page 14 Select Detect (F9) List of PinPad and/or P66 Modem equipment would be listed here. Select Next...
  • Page 15 Select the appropriate bank form the list (1) Select Next Select the COM port which the pinpad was connected from “Auto Detect”(1) If you have a P66/P67 Modem which is used for backup device select “Yes”. Otherwise, select “No” (2) Select Next (3)
  • Page 16 Leave this blank (1) Select Next (2)
  • Page 17 Select PC-EFTPOS Gateway (1) Select Next (2) Set Priority High (1) Leave as default (2) Enter the username and password provided by the bank (3) Ensure the port Leave as default DNS (4) number is 443 (5) Select Next (6)
  • Page 18 Optional : If you want to use the P66/P67 Modem as a fallback option to the PC- Click "Yes” Select Next 5.1.1 (Optional) Setup Dialup as Backup. This chapter is to setup the dialup as a backup solution if the IP communication fails. Follow the next illustrated steps: Select this (1) Select Next (2)
  • Page 19 Select the COM port which the pinpad was connected from “Auto Detect”(1) Make sure the pririority is low (2) Select Next (3) Select Yes...
  • Page 20 Select Test The bar should turn green after the test had been completed. Select Next...
  • Page 21 Select Complete 5.1.2 Determining the IP address of your server You have now configured your server for connection to the PC-EFTPOS IP Communications Gateway. For details on configuring your other terminals, please refer to 5.2 I3070 & I5100 MultiPOS Setup.
  • Page 22 Server IP address. Take note of this IP address.
  • Page 23 5.2 I3070 & I5100 MultiPOS Setup In a Multipos setup you are required to make one terminal as a server and the remaining terminals as clients. First, we need to setup the server in the configuration wizard as shown 5.1 I3070 & I5100 Single/Server POS Setup On the client terminal, you are required to do the following steps: Select Here Select Next...
  • Page 24 Select Detect (F9) List of PinPad and/or P66 Modem equipment would be listed here. Select Next...
  • Page 25 Select the appropriate bank form the list (1) Select Next Select the COM port which the pinpad was connected from “Auto Detect”(1) If you have a P66/P67 Modem which is used for backup device select “Yes”. Otherwise, select “No” (2) Select Next (3)
  • Page 26 Leave this blank (1) Select Next (2) IMPORTANT: You must choose “Another PC on the network” (1) Select Next...
  • Page 27 Set Priority as Leave this as High (1) default (2) IMPORTANT: Enter the IP address/Computer Name of the server (3) Select Next (4) IMPORTANT NOTE: To obtain the server IP address follow 5.1.2 Determining the IP address of your server chapter.
  • Page 28 Select Complete...
  • Page 29 Thus, follow the following steps to setup the connection reliability. EFT Server Icon. Letter Navigate to the EFT Server Icon as shown: “S”. Select the Links tab Ensure the PC-EFTPOS SLL is connected. There should be one more connection is the P66/P67 Modem was setup.
  • Page 30 Select the Lines tab Take Note of the priority. SLL must be 4 and dialup must be 0. Ensure the PC-EFTPOS SLL is connected. There should be one more connection is the P66/P67 Modem was setup. Note: To insert priority, refer to chapter 8.0 Pinpad Connectivity Check...
  • Page 31 Next, see if the Merchant and Terminal ID was input into the software parameter as shown: Select Ctrl Panel Select Setup The Merchant and Terminal ID should be displayed here.
  • Page 32 Next, try to login into PC-EFTPOS server as shown: Select Logon 8.0 Pinpad Connectivity Check In some cases you may find that your fallback connection does not get activated when the gateway connection is down. The following steps should resolve this issue for you **Warning** - These are manual steps that force your fallback connection to be used.
  • Page 33 3) Click on the "Links" tab 4) Select the "Default Link" line 5) Click on the "Properties" button 6) Select the "TCPIP_SSL" connection 7) Click on the "Remove" button...
  • Page 34 8) Close the EFT Server and restart the EFT Server service. Once the gateway connection is operational, you will need to reverse these steps 1) Start the EFT Server (green $ icon) on the PC that has the gateway connection 2) Click on "Open Control Panel"...
  • Page 35 7) Select the "TCPIP_SSL" interface 8) Keep pressing "OK" until you re back at the "Links" tab 9) Close the EFT Server and restart the EFT Server service...
  • Page 36 9.0 Troubleshoot Diagram There is a flow diagram that any user could diagnose the problem. Thus, check the following the flow chart as shown to establish the PC-EFTPOS connection Call the bank to Do you have the arrange for an...
  • Page 37 My pinpad has paywave but not able to use. Does PC-EFTPOS support paywave? For the time being, most of the software of PC-EFTPOS does not support paywave. If you want to have that function you might need to call your bank for further software functionality to be made.
  • Page 38 Is there a support that I could call for further technical support? Yes, please refer to 1.1 PC-EFTPOS Contact Details for contact details of PC-EFTPOS. They have experienced staff to navigate and aid your technical problems. How do I check my firewall for open port? This manual only covers for Windows XP operating system firewall.

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Pinpad i5100