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PC-EFTPOS nab Reference Manual

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PC-EFTPOS
Reference Guide
Eclipse
Version 2.01
February 2009
Confidential
Page 1
19/02/09

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Summary of Contents for PC-EFTPOS nab

  • Page 1 PC-EFTPOS Reference Guide Eclipse Version 2.01 February 2009 Confidential Page 1 19/02/09...
  • Page 2 Richard Bolt Richard Bolt Added Sagem Details Copyright ©PC-EFTPOS Pty Ltd, 2008. This document contains information proprietary to PC-EFTPOS Pty Ltd. Any reproduction, disclosure or unauthorised use of this material is expressly prohibited except as may be authorised by PC-EFTPOS Pty Ltd in writing.

  • Page 3: Table Of Contents

    PC-EFTPOS Contact Details ..........................4 Introduction ................................ 4 Using PC-EFTPOS with a POS ......................... 5 NAB Specific Details ............................5 Terminal Functionality Supported by NAB ....................... 5 PC-EFTPOS Hardware Installation ........................7 PC-EFTPOS Overview ............................ 11 Using the Internal Modem GPRS Modem ....................... 12 Using the Internal Printer on the terminal ......................

  • Page 4: Pc-Eftpos Contact Details

     General Enquiries Email: support@pceftpos.com.au Introduction The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard), Charge Cards (American Express, Diners Club and JCB) and CUP cards (China UnionPay) The features of PC-EFTPOS include: ...

  • Page 5: Using Pc-Eftpos With A Pos

    Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. The terminal may be configured to internal communications mode, which offers communications via the internal GPRS modem.
  • Page 6  A P66 modem, Argent, or PCEFTPOS Gateway connection. If the site is using a dial-up service (A P66 is only required if the site is installing more than one EFTPOS terminal).  The latest PC-EFTPOS installation CD, (alternatively, latest software can be downloaded from our website –...

  • Page 7: Pc-Eftpos Hardware Installation

    NAB Integrated Hardware Installation EFTPOS Terminal Supplied Equipment with terminal: Sagem Terminal Power pack and cord POS connector cable (RS232 Cable) (optional) RS232 to USB adaptor cable GPRS SIM Paper Roll Installation Steps 1. Power the terminal. Connect the power pack and cord then plug into a power point.
  • Page 8 Dial-Up Modem  One P66 Modem is required for any store that requires dial-up connectivity to the bank. The P66 modem utilizes a purpose built EFTPOS modem to connect with the banking network.  The modem can be shared between any number of EFTPOS terminals within a network.
  • Page 9 Argent installation Telstra use an Argent Terminal Adaptor (ATA).  An Argent installation is normally defined as an AABP 9600bps system.  This type of Argent installation does not require a P66 modem from Ingenico.  Telstra will supply the Argent Terminal Adaptor to be used in the installation ...
  • Page 10 PCEFTPOS Gateway  Refer to PCEFTPOS for these installations at the PC-EFTPOS website http://www.pceftpos.com/index.php?page=gateway Confidential Page 10 19/02/09...

  • Page 11: Pc-Eftpos Overview

    PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine.

  • Page 12: Using The Internal Modem Gprs Modem

    Using the Internal Modem GPRS Modem  Ensure Host communications settings are set to GPRS or change communications type to GPRS via the function menus.  Open the EFT Client  Change “Host Interface Address to NPT and then click on Apply Using the Internal Printer on the terminal ...

  • Page 13: Pc-Eftpos Software Installation

    See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website at www.pceftpos.com.au/files/releasecd (Version 4.3.0 or higher is required.)

  • Page 14: Function Key Menus

    Function Key Menus To access the functions, press the key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: Function Number Description (Admin Password) 11113333 TMS Logon (Internal GPRS only) 11114440 Show EFT-Client on POS 11114441 Show EFTSRV on POS 11114442...
  • Page 15 Reboot PINpad Option Description Press and hold for 2 secs to reboot + [Clear] Confidential Page 15 19/02/09...
  • Page 16 Pulse Dial Blind Dial Communications (for GPRS) IP Address Default: 10.1.3.12 IP Port Default: 10124 Host SHA Default: 800000C8 Default: nab.eftpos Diagnostics 140102 + 5 Option Description Modem Test GPRS Signal Printer Test Keyboard Test Display Test Card Read Test...
  • Page 17 Local Config Tipping Cashout Offline Debit Version Info Version Info Operating System Confidential Page 17 19/02/09...

  • Page 18: System Timeouts

    System Timeouts The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface: PINPAD EVENT TIMEOUT 3 seconds PCEFTPOS Client ACK to PIN pad request 3 seconds PCEFTPOS Client ACK to send Host message request 10 seconds PCEFTPOS Client response to display request 10 seconds...
  • Page 19 Host generated response codes The following section describes the response codes returned from the host. *For assistance with the following codes, contact your Bank. Code Terminal Display Explanation Action To Be Taken The transaction has been approved None TRANSACTION and the customer should be allowed APPROVED to leave with the merchandise and any cash out requested.
  • Page 20 The terminal has already settled None TRAN DECLINED within the settlement window ALREADY SETTLED  The NAB host has already seen the Do not retry the transaction. TRAN DECLINED transaction. DUPLICATE TRANS  The system has malfunctioned and Retry EFT tender, TRAN DECLINED ...
  • Page 21 The following section describes the response codes generated by the terminal. Code Terminal Display Explanation Action To Be Taken  The response receive from the NAB Re-try transaction. TRAN DECLINED had a format error. MSG FORMAT ERROR  The Terminal has detected a STAN Re-try transaction.
  • Page 22 TRAN DECLINED INVALID CARD NO  Card expired Use another card TRAN DECLINED CARD EXPIRED  Refunds are disabled on the terminal Contact NAB help desk TRAN DECLINED REFUNDS DISABLED  Terminal initialisation required Perform Initialisation TRAN DECLINED INIT REQUIRED Confidential...
  • Page 23 Retry transaction TRAN DECLINED error on the incoming host message HEADER ERROR  No manual entry is allowed on the Contact NAB Help desk if TRAN DECLINED terminal. manual entry required NO MANUAL ENTRY  The card used can not support...
  • Page 24  No SIM card in terminals Add SIM card to terminal TRAN DECLINED NO SIM CARD  SIM password incorrect Check NAB Host TRAN DECLINED communications settings BAD SIM PASSWORD  SIM card is locked Replace SIM TRAN DECLINED...
  • Page 25 Note: Other Response Codes not shown above decline the transaction and display the error message “TRAN DECLINED”, "SYSTEM ERROR XX” on the terminal display. SYSTEM ERROR XX where XX is the Response Code. Confidential Page 25 19/02/09...

  • Page 26: Argent Error Codes

    Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up.
  • Page 27 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...
  • Page 28 Purchase A purchase is the most common transaction performed with integrated merchants. The POS collects and passes it to PC-EFTPOS via the standard PC-EFTPOS interface. Note: PCEFTPOS supports hundreds of POS, each has a different user interface. Terminal Display POS Display...
  • Page 29 Confidential Page 29 19/02/09...
  • Page 30 Purchase Results Approved response with no signature required An approved response is displayed on receipt of a „00‟ response code. Terminal Display Screen Display Action TRANSACTION The transaction has been approved, a receipt is printed and <Result> the dialogue box shown. PRINTING,PLEASE WAIT The dialogue box automatically closes after 5 seconds, or...
  • Page 31 TRANSACTION The transaction has been approved, a receipt is printed and APPROVED the dialogue box shown. PRINTING,PLEASE WAIT The dialogue box automatically closes after 5 seconds, or alternatively if the [OK] button is pressed it shall close immediately. READY The terminal returns to the idle state.
  • Page 32 China Union Pay (CUP) refunds Refunds using CUP cards are slightly different to other cards The receipt from the original purchase is required to perform a refund on a China union pay card, the required details are highlighted in red on the example below. These are the transaction date (day and month), RRN (retrieval reference number) and authorisation ID (AUTH ID).
  • Page 33 TYPE The options presented to the customer are determined by the CPAT as described in section 6.7.17 Select Account of the NAB EFTPOS Device Specification. REFUND The operator must now enter the AUTH ID from the original ENTER AUTH # purchase receipt.
  • Page 34 CHECK SIGNATURE Check that the customer's signature matches the one on SIGNATURE the card. For CUP cards this VERIFIED? must be done even though PIN was entered. TRANSACTION The refund is approved APPROVED PRINTING PLEASE WAIT Confidential Page 34 19/02/09...

  • Page 35: Trouble Shooting

     This option will delete any reversals or advices and print out a receipt of all the transactions that were deleted.  The transactions printed on this receipt need to be reported to the NAB helpdesk otherwise there will be some missing or extra transactions in the account.
  • Page 36 Configuration”. Select NO to the remainin questions. Check the print out for CCV Processing – it should be set to 1 to allow MOTO transactions. If it is set to 0, you will need to contact the NAB help desk Certain cards won’t process...
  • Page 37 No Dial Tone ~ Check the phone is connected Line Busy ~ Check phone number and PABX No Answer ~ Check phone number and PABX No Carrier ~ Check modem settings to see if correct for this bank Argent Line An Argent line needs to be configured to run the AABP Protocol at 9600bps.
  • Page 38 CLNP Errors If the EFTSRV can communicate with the ATA, then errors will be reported via CLNP error codes on the display receipt. (Refer to error codes on page 25) The most common errors are: X8 CNP 01 08 ~ this means that the Argent systems can‟t communicate with the bank. Check the POS ame and the Host Address, and then call Telstra.

  • Page 39: Who To Contact For Help

    Who to Contact for Help For a financial Transaction enquiry: NAB Help Desk 1300 369 852 For hardware and software assistance: Your POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112...

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