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PC-EFTPOS i5100 Manual

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See also: Operating Manual , Installation Manual
PC-EFTPOS
Reference Guide
Version 2.08
Nov 2008
PC-EFTPOS-CBA i5100 / i3070 Guide
Page 1
15/12/2008

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Summary of Contents for PC-EFTPOS i5100

  • Page 1 PC-EFTPOS Reference Guide Version 2.08 Nov 2008 PC-EFTPOS-CBA i5100 / i3070 Guide Page 1 15/12/2008...
  • Page 2 Richard Bolt Richard Bolt Additional comments by CBA Copyright ©PC-EFTPOS Pty Ltd, 2008. This document contains information proprietary to PC-EFTPOS Pty Ltd. Any reproduction, disclosure or unauthorised use of this material is expressly prohibited except as may be authorised by PC-EFTPOS Pty Ltd in writing.

  • Page 3: Table Of Contents

    8.1 I3070 PINpad – Configurable RS232 connection ................. 19 8.2 POS Config setting ........................21 8.3 Converting a PINpad from PC-EFTPOS Mode to Standalone Mode (i5100 only) ....... 22 8.4 Converting an Existing PINpad from Standalone Mode to PC-EFTPOS Mode ......22 8.5 Using the Internal Modem on the PINpad (i5100 only) ..............

  • Page 4: Pc-Eftpos Contact Details

    PC-EFTPOS Contact Details PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST.  PC-EFTPOS Reception: Phone (02) 9998 9800  PC-EFTPOS Website: http://www.pceftpos.com/  Software Release Website: http://www.pceftpos.com.au/files/releasecd/  Support Website: http://support.pceftpos.com/  General Enquiries Email: support@pceftpos.com.au CBA Contact Details ...

  • Page 5: Terminal Functionality Supported By Cba

    Terminal Functionality Supported by CBA Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS.

  • Page 6: Introduction

     A P66 modem or Argent connection, if the site is using a dial-up service (The i5100 has an internal modem, so a P66 is only required if the site is installing more than one EFTPOS terminal. The i3070 has no internal modem, so will require a dial-up service with a P66 modem), ...

  • Page 7: Pc-Eftpos Hardware Installation

    5. If the terminal is using the terminal‟s internal modem, (i.e. single terminal application) plug the phone cable in to the phone connector on the back of the terminal (connection B) and to your phone line socket on the wall. PC-EFTPOS-CBA i5100 / i3070 Guide Page 7...
  • Page 8  “Terminal Dialling” shows in the terminal screen after a PayPass card is read, and before the screen shows “Processing”. Pre-Dial is not turned on. Call the CBA Help Desk and ask then to turn Pre-Dial ON. This error will be for Dial Up comms lines only.  PC-EFTPOS-CBA i5100 / i3070 Guide Page 8 15/12/2008...
  • Page 9 3. Connect the round power connector into the plug at the end of the RS232 data cable as shown 4. Plug the RS232 connector in to the PC Com Port that will be used for the PINpad PC-EFTPOS-CBA i5100 / i3070 Guide Page 9...
  • Page 10 1. Plug the RJ connector of the USB data cable in to the back of the pinpad Do not connect the PINpad to your PC until instructed to by the PC-EFTPOS installer. This will be on the “Introduction” page of the Configuration Wizard 3.
  • Page 11 PC-EFTPOS-CBA i5100 / i3070 Guide Page 11 15/12/2008...
  • Page 12 Argent installation Telstra use an ATA. Optus supply an MTA. PC-EFTPOS connects to both devices the same way.  An Argent installation is normally defined as an AABP 9600bps system.  An Argent installation requires a P66 modem to be installed if you need a redundancy feature for the Argent or Optus line.

  • Page 13: Initial I5100 / I3070 Pinpad Setup

    Initial i5100 / i3070 PINpad Setup Ingenico 5110 Pinpad: The CBA i5100 is a combined standalone\integrated PINpad. The bank should deliver the i5110 pinpad already in integrated mode for PC EFTPOS customers. software, the PINpad needs to be switched to “PC-EFTPOS mode” so that the PC-...

  • Page 14: Pc-Eftpos Software Installation

    PINpad in section 3 of this document. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website at www.pceftpos.com.au/files/releasecd...
  • Page 15 7. Ready to Go If the previous steps were successful the PINpad is ready to use. PC-EFTPOS-CBA i5100 / i3070 Guide Page 15 15/12/2008...

  • Page 16: Cba Tms

    Below is a screen shot of the CBA EFTPOS Application tab from the CBA TMS.  PC-EFTPOS Enabled – Please confirm that PC-EFTPOS has been enabled for each of your individual Terminal ID‟s. You cannot log on the terminal if this has not been setup.
  • Page 17  ECR Mode - If PC-EFTPOS is enabled, then ECR mode can‟t be enabled.  Contactless Reader - To manage deployment of i5100 EFTPOS terminals with the “Saturn 6000” external proximity card (PICC) reader attached and the Ingenico i3070 EFTPOS PINpad with integrated PICC reader a new TMS parameter will be established whereby terminal will up-load “Contactless Capable”...

  • Page 18: Pc-Eftpos Software Overview

    COM port: that the PINpad is 7.1EFT-Client Settings: plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of i5100 Host Interface: This is normally blank or 127.0.0.1 It is the IP address of the EFTSRV which is normally on this machine.

  • Page 19: Basic Functions

    (this option for i3070 is not yet available as at Dec 2008) The i5100 PINpad has two RS232 communication ports and is set to “RS232 - 1” as the default setting. Note: If your customer is using an i5100 with plug in Saturn 6000 contactless reader the integrated cable will need to use RS232-2, as the reader requires the powered Comm Port 1 “RS232-1”...
  • Page 20 Press [Func] key to access main menu, and then follow instructions below PC-EFTPOS-CBA i5100 / i3070 Guide Page 20 15/12/2008...

  • Page 21: Pos Config Setting

    Terminal and Merchant IDs from the POS. Use the following path to access „PC-EFTPOS POS Set ID‟: [Func], [9] , Hidden Menu Password, [1] Terminal Config, [3] PC-EFTPOS Setup, [6] POS Set Id Press [Func] key to access main menu, and then follow instructions below...

  • Page 22: Converting A Pinpad From Pc-Eftpos Mode To Standalone Mode (I5100 Only)

    Perform a TMS logon (as per above). *To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6 digits of the terminals serial number with you. Converting an Existing PINpad from Standalone Mode to PC-EFTPOS Mode PC-EFTPOS Mode All the EFTPOS functionality is initiated through the POS, when in PC-EFTPOS mode.

  • Page 23: Using The Internal Modem On The Pinpad (I5100 Only)

    Perform a TMS logon (as per above). *To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6 digits of the terminals serial number with you. Using the Internal Printer on the PINpad (i5100 only) ...

  • Page 24: Card Read Test On Pinpad

    Turn PINpad lock On/Off By default the i5100 or i3070 PINpad will turn on the pinpad lock if the terminal has not been in use for 10 minutes. After 10 mins, the pinpad will display the screen below (if configured with the External Display option disabled).

  • Page 25: Memory Reset The Pinpad

    This will clear everything from the PINpad. Ensure you have a copy of your terminal and merchant ID before you continue.  On the i5100 or i3070 terminal, press the top left, top middle, and [CANCEL] keys at the same time and then release. ...

  • Page 26: Store And Forward (Saf) Processing

    Store and Forward (SAF) is the ability to process offline transactions when the host is not available or there is a communication problem. This option is enabled for you by the CBA when PC-EFTPOS mode is enabled (ie. you are using the terminal in integrated mode).
  • Page 27  Receipts will not be printed for contactless transactions. If a customer wants a receipt this can be accessed through the standard „Receipt Re-Print‟ function  For a refund transaction the card will not be tapped, but read through the magnetic stripe reader as usual PC-EFTPOS-CBA i5100 / i3070 Guide Page 27 15/12/2008...

  • Page 28: Full Function Key Menu

    Full Function Key Menu Main Menu Structure PC-EFTPOS-CBA i5100 / i3070 Guide Page 28 15/12/2008...

  • Page 29: Eftpos Menu Structure

    EFTPOS Menu Structure PC-EFTPOS-CBA i5100 / i3070 Guide Page 29 15/12/2008...

  • Page 30: Terminal Menu Structure

    Terminal Menu Structure PC-EFTPOS-CBA i5100 / i3070 Guide Page 30 15/12/2008...

  • Page 31: Hidden Menu Structure

    Hidden Menu Structure PC-EFTPOS-CBA i5100 / i3070 Guide Page 31 15/12/2008...

  • Page 32: System Timeouts And Error Codes

    Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Customer response to PIN entry prompt 120 seconds PCEFTPOS Client response to verify signature request. Times out to Signature OK PC-EFTPOS-CBA i5100 / i3070 Guide Page 32 15/12/2008...

  • Page 33: Bank Generated Response Codes

    Allowable PIN tries exceeded Decline EXCEED PIN TRIES-75 DECLINED TRANSACTION DECLINED Issuer or Switch Inoperative Decline ISSUER NOT AVAIL-91 DECLINED TRANSACTION DECLINED Duplicate Transaction Decline DECLINED-94 DECLINED TRANSACTION DECLINED System Malfunction Decline RETRY TRANSACTION-94 PC-EFTPOS-CBA i5100 / i3070 Guide Page 33 15/12/2008...
  • Page 34 Authorised Amount INVALID AMOUNT-Z3 DECLINED TRANSACTION DECLINED Card Insertion Only Decline NO MANUAL ENTRY-Z6 DECLINED TRANSACTION DECLINED (TAFMO) External application supplied INCORRECT BILLER CODE – Decline biller code is not valid TRY AGAIN PC-EFTPOS-CBA i5100 / i3070 Guide Page 34 15/12/2008...

  • Page 35: Tms Response Codes

    Terminal cannot perform code files to perform download. No available CODE FILE LIMIT download. memory. Contact Help Desk. CANCELLED File open command FILE OPEN FAIL Re-Try TMS Transaction failed. FILE OPEN FAIL PC-EFTPOS-CBA i5100 / i3070 Guide Page 35 15/12/2008...
  • Page 36 CANCELLED Unable to connect as TMS BUSY AJ Re-Try TMS Transaction TMS BUSY TMS line busy CANCELLED Unknown/not defined UNKNOWN TMS Re-Try TMS Transaction. TMS ERROR XX TMS error occurred. ERROR AK PC-EFTPOS-CBA i5100 / i3070 Guide Page 36 15/12/2008...

  • Page 37: Argent Error Codes

    Flashing 6 .....Last call attempt failed, D-Channel (X.25 fault or Argent server or NMS unavailable) Flashing 7 .....Not applicable Flashing 8 .....NMS has no pre-configuration to download Flashing 9 .....NMS main configuration failure Flashing 0 .....Not applicable PC-EFTPOS-CBA i5100 / i3070 Guide Page 37 15/12/2008...

  • Page 38: Clnp Error Codes

    23 Invalid Station for Terminal 24 Invalid Command from Terminal 25 Not Supported 26 Not Supported 27-29 (Reserved) 30 No Data in PDU 31 Not Supported 32 Unknown Host 33 Not Supported PC-EFTPOS-CBA i5100 / i3070 Guide Page 38 15/12/2008...

  • Page 39: Settlement Receipts And Options

    DEBIT $xx.xx NET AMOUNT $xx.xx Bank totals for Diners DINERS ccc CREDIT AMT $xx.xx ccc DEBIT $xx.xx NET AMOUNT $xx.xx ssssss is the STAN EFT TRANS NBR ssssss dd/mm/yy HH:MM APPROVED ------------------------ PC-EFTPOS-CBA i5100 / i3070 Guide Page 39 15/12/2008...

  • Page 40: Receipt Layouts

    System Trace Audit Number APPROVED APPROVED - otherwise error lines ------------------------ PC-EFTPOS-CBA i5100 / i3070 Guide Page 40 15/12/2008...
  • Page 41 If a response is received from the host within the allowed communication timeout period, then the date from the host‟s response message shall be printed, otherwise the terminal‟s local date shall be printed. ssssss is the STAN. dd/mm/yy HH:MM ssssss ------------------------ PC-EFTPOS-CBA i5100 / i3070 Guide Page 41 15/12/2008...
  • Page 42 8. Although response code “08” is returned in field 39 of 0210 Host response message terminal will print “MOTO APPROVED 00”. 9. Card sequence number will be printed where entered at prompt. PC-EFTPOS-CBA i5100 / i3070 Guide Page 42 15/12/2008...

  • Page 43: Common Installation Errors

     Check the power to the pin-pad. The pin-pad should be showing something on its display screen.  Check the pin-pad is connected to the COM port on the PC  Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1:...
  • Page 44 POS Can’t communicate with PINpad:  If you are using MYOB, then please call MYOB help desk and let them know you have an i5100 or i3070 terminal. Some older versions of MYOB have had problems connecting to i5100 terminals.
  • Page 45 To make this change you need to call the Argent help desk on 1300137100 option 4 and ask them to configure your line to work with the new CBA PC-EFTPOS 5100 pinpads. You will also need to let Telstra know if you will have older PX328\NPT710 pinpads sharing the same Argent line.
  • Page 46 Then press OK 9) With the ARGENT line still selected, click on the “Start” button 10) If the correct COM port is selected and POSAME is correct it should go to “Connected” status PC-EFTPOS-CBA i5100 / i3070 Guide Page 46 15/12/2008...

  • Page 47: Who To Contact For Help

    Telstra Argent Help Desk 1300 137 100 option 4 PC-EFTPOS (02) 9998 9800 Monday to Friday 9am to 5pm Email: support@pceftpos.com.au Web: www.pceftpos.com.au The web site contains full installation diagrams and instructions. PC-EFTPOS-CBA i5100 / i3070 Guide Page 47 15/12/2008...

This manual is also suitable for:

I3070

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