How To Process A Refund - PC-EFTPOS i5100 Operating Manual

5.4 How to Process a Refund.

Refunds may only be processed where there was an initial valid transaction on the
same card. If a customer returns a purchase, or if an incorrect amount was charged,
process a refund as follows:
TERMINAL DISPLAY
READY
LOGO
hh:mm
REFUND
PRESENT CARD
REFUND
SELECT ACCOUNT
CHQ SAV
CREDIT
PIN AND/OR ENTER
DEBIT/CREDIT RFND
PROCESSING
REMOVE CARD
VERIFY SIGNATURE
CORRECT?
DEBIT/CREDIT RFND
APPROVED
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
PROCEDURE
Initiate a refund transaction from the POS.
dd/mm/yy
If presented with a chip card, insert the
$X.XX
customer's card into the chip card reader. Refer to
Inserting a Chip Card in section 4.1.
OR:
If presented with a magnetic stripe card, swipe the
customer's card through the card reader. Refer to
Swiping a Magnetic Stripe Card in section 4.2.
$X.XX
Have the cardholder select their account type.
CR
$X.XX
Where prompted, have the cardholder key
in their PIN and press ENTER, or just press
ENTER.
The terminal is connecting to the bank and
processing the transaction.
If a chip card was inserted, remove the card
from the reader.
If signature is required: Have the customer sign
the receipt. If the signature matches the signature
on the card, press YES on the POS. Otherwise
press NO.
This message will be displayed if the transaction
is approved.
1
TRANSACTION PROCEDURES
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