PC-EFTPOS i5100 Operating Manual page 89

Code Display
58
INVALID TRANSACTION
59 CANNOT PAY
61
CANNOT PAY
62 CANNOT PAY
65
CANNOT PAY
75 CANNOT PAY
90 PLEASE RETRY
91
ISSUER NOT AVAILABLE
94
CANNOT PAY
97 SETTLE NOT AVAILABLE
PC-EFTPOS i5100 MERCHANT OPERATING GUIDE
Cause/Action
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Retry the transaction
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Retry the transaction
• If the transaction is declined again, obtain
another form of payment
• Advise cardholder to contact card issuer
• Bank is unavailable; retry the transaction
• If the transaction is declined again follow
manual fall back procedures as explained in
section 7.2
• Obtain another form of payment
• Advise cardholder to contact card issuer
• A settlement has been processed in the
last 24 hours, or the settlement is being
attempted between 9.30pm and 11.00pm
(AEST)
• Retry during settlement hours, making sure
24 hours have elapsed since the previous
settlement
87
TROUBLE SHOOTING